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based on 86566 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician Hayden Hurst was very friendly and worked hard giving great direction to his new counterpart. When I use you again I would like to request Mr. Hurst.
The completed job met my expectations and there no surprises with the final price.
I was pleasantly surprised how clean our carpet came. Was a very long time since it had been cleaned. Like never and it is 5 yrs old. James the young man who cleaned our carpet is a very nice gentleman and very conscientious about his work. For the money I will be back and it won't be 5 yrs.
I didn't want someone that used a machine to clean the carpets. Using the special water and no chemicals was important because of my grandchildren. The results were what I was hoping for.
i wasn't expecting the carpet left as wet as it was. After drying there is uneven squares, lines of clean areas.
On time arrival and the carpets were cleaned.
Professional, no residue on carpet, works well.
They were fast and friendly. The carpets looked great after.
the carpets are still very dirty, doesn't feel like they cleaned them at all. the tech I think was more concerned about his cell phone and it being friday
He took time to test the tile cleanability prior to starting. This allowed me to choose whether to proceed with this part of the job. It also allowed me to expand the job.
Thank you Steve for doing a great job.
First, this was a second experience with Zerorez and just as thorough as the first. Second, the two gentlemen were truly a team. I received explanations as they proceeded. The team did a marvelous job and were able to clean my old and very worn carpet. Conversations between them were positive, work related and supportive of each other. I understand one tech was relatively new, and worked hard. I truly believe two techs make a more thorough job of it.
My carpet and couch were a mess with sick, old animals and years of wear. Both were clean and fresh -- with no residue. The cleanup afterwards left no trace they were here..... thank you for such positive and hard working employees and for maintaining the Zerorez system of cleaning.
Fantastic carpet cleaning!
Excellent communication &a customer service
You did a great job. I have used other companies who have done well also, but weren't as expensive and didn't just go around everything, they moved it or had me move it....like my ottomans.
The smell of your product was pleasant, man was a gentleman and on time.
NA
The people were great, very knowledgeable and friendly. They did an excellent job. I'm very happy with the results.
Everything
You do a great job cleaning our rugs
Very professional staff, great job cleaning and quick drying with the carpet being soft after.
Efficient work and very good workers
Technician very polite. Job done well, carpets look great!
Tech was awesome and explained everything and demonstrated differences
Love how clean the carpet feels!
The process was quick and easy. The Technician was very friendly and professional. I have already recommended to several friends and family. Thank you for the great service.
The guys did a very good job. However we wanted to give them a well deserved tip for a job well done and discovered that they weren't allowed to take tips. We feel this is unfair to emplyees that do a good job and should be changed.
Great technicians and very clean carpet and funiture. TECH work hard at getting out an orange stain in the carpet and it looks so much better.
I appreciate how willing you were to come out and correct the mistakes made by the first tech. I can say that I am very happy with the way the carpets came out the second time and I will definitely try you again.
Was very disappointed, my wife was not able to be home and I work out of town. My father in law came over. Tech refused to seal the grout because he kept stating that the grout had been color sealed. They even called my wife and she said NO it had not.
Either way if I the customer wanted clear seal on the grout that's what should have been done.
It seemed someone didn't want to do their job. Sealing the grout. What he claimed was color seal was dirty grout that with a little extra time on it would have come up. We would have been happy to pay more if it was a time ISSUE. We are trying to re-fi the house and everything looking nice.
Tile looks good and clean but unhappy that the next step was not taken. Now we have to still seal and move all the furniture again.
No harsh chemicals