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based on 86566 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service is excellent! Loved our tech, Grady Benham. Carpets came out beautiful!
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No residue and great customer service!
Organzed scheduling system. Confirmed time. Called as promised 20 minutes before appointment. Beautiful work. Nice tecnitian.
Great service great operator
It was easy working with you. From making an appointment to the actually service it was an easy and seamless recession. The technician was professional and knowledgeable he explained the process and done a great job
Very efficient from start to finish. Everything quoted from process, to pricing, scheduling, and cleaning was all accurate.
First-time user - pleased with the cleaning results.
It is better than the rest
Cleans well and attendant is courteous, nice and knows his job.
I absolutely loved the price! My husband and I got our 2 bedroom apartment cleaned and it came out amazing ! I can actually walk around and feel confident that it IS clean!
That they are chemical free and after cleaning our carpets..no smell
He was extremely patient, professional and quick
I will ise zero rez again
Hopefully getting the same tech
I like the no residue and your techs are always nice and knowledgeable.
Customer service is excellent.
I like customer service on phone making appointment. Prices explained well. Truck showed up at time given. Cleaning was great and actually better than we expected since carpet was quite dirty. Excellent experience with Zerorez.
Over charged me. The guy that came out charged me for a whole room and it was just a under 50 square feet
And he missed cleaning our kitchen area around our island. I didnt the notice until he left and what I was quoted over phone wound up being a lot more than what it was when the tech arrived
Professionalism
And producrs
The tech that cleaned my three rooms was in and out in less than an hour, I would say 45 minutes total and the condition of my carpets reflect not much time was spent cleaning throughly, and at some point after going to his truck came back in without putting the blue shoes covers over his street shoes. My family and I do Not wear our street shoes in the house on my real wood and natural stone travertine little lone on my carpeted bedrooms. Also, the tech indicated he worked for Stanley steamers and they do an equally comparable job to Zero, which I found odd. I took that to mean if I was not satisfied then I could take my business elsewhere.
The technician was so friendly and informative about the techniques for what he was doing. My carpets and tile look amazing!
Hard working staff. Good product.
The person that came out to clean my carpet was amazing. I called the office and let them know that we were totally pleased. Very nice and explained everything to me. It was nice to be working with a professional. Looking forward to working with Zerorez in the future.
It really works!
Always quality and professional service!
be up front with environmental cost in ads and when calling first time don't say 129.00 special when the pprevious ad states 119.00 is special
It shouldn't take so long for the carpet to dry. Ours took over 8 hours and some areas took overnight. Also, your people should ask for a map and directions when they come into a large park like we live in. My husband had to find him and direct him to our house. Then there was a period of time when he couldn't continue because he thought his waste tank was full and asked if we had a place he could dump. This was his first stop of the day so all should have been ready to go for the day. After talking to someone at the office, he said he had it been solved so he continued cleaning. Our carpet looks good so we recommended your company to our neighbors. I hope their carpet doesn't take so long to dry.
In spite of our carpet being old and worn It looks brand when the technician is done.
send the person i asked for
I like the idea that there are no chemicals and my technician was very helpful and knowledgeable which added to my comfort. 100% satisfied and impressed.
my tile and grout are so totally clean, we are so very happy!!! We for sure will recommend to all of our friends and family. Along with getting it done at least once a year! THANK YOU SO MUCH!