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based on 84561 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional cleaning and thorough
The knowledge and professionalism
Friendly, quick, great results
The technician was professional and competent. He did a great job cleaning my carpets and it didn't take him long. Was very impressed at how clean he was able to get my carpets. They dried fairly quickly too.
I like that you don't use chemicals that attract dirt. The technician was very knowledgeable about the product and the cleaning process. He was extremely nice and efficient.
Respectful employees. Great service. Easy scheduling process. Carpets (and couch and rugs) always look great
Pricing quotes over the phone were more than 1/2 onsite quotes. Quality is no different than the guys who charge 1/2.
They did NOT arrive or call inside the 2 hour window.
Get a better formula to clean dog pee. I paid $40 extra per room and the carpet still smells like dog pee. I see the disclaimer on the invoice says it can't be guaranteed to clean pee but for that amount of money I would think you could develop a better formula.
I had light pet stains that would come clean with conventional carpet cleaning. after about a month they would return. After Zerorez cleaned my carpets and treated the stains. they came back in only a weeks time and are darker than they've ever been. I spent over 250.00 and I'm not very happy!
Technician was polite, helpful & knowledgeable.. Carpets looked great!
Communication was great. They arrived on time and finished the job quickly. The technician was polite and helpful. The carpets came out clean and dried quickly.
No chemicals. Serviceperson who came to my home was very friendly and thorough.
Trey is great! Your people make your services
Your technician was awesome, professional, friendly and did a wonderful job. The carpets look wonderful, there was really no odor attached to the products and the carpets dried quickly. Thank you!
I like that the products are safe for my family and pets.
Never thought the carpet could get so clean, and no perfume smells or any smells at all.
You guys do what you say: called two days prior to confirm 2 hour window, and called me within 15 minutes to notify me the tech was on his way. The tech was extremely polite and even worked with me to ensure he covered everything as requested and that I was satisfied with the work. Extremely professional.
Quick and easy to schedule and service was great!
Fantastic job done. Great price. Billy is a great guy. Really personable and talked me through every area that may not turn out ideal. I'll be using you guys for future carpet care and car detailing.
Quality job with caring and a smile.
Show up on time. My techs showed up 2 hours after my 10-12pm window.
Prompt service and knowledgeable technician!
The office called an hour before and said their man was running ahead of schedule and could come early if i was ready. I was ready for him with the furniture moved. He showed up 10 minutes later. Kevin was great, very informed and helpful. Focused well on his job and completed in the expected time
No toxic chemicals used. Gets most stains out
prompt and courteous dried in no time not like others with all of the soap they may use
No odor. Treatment lasts a long time. Knowledgeable staff.
They work better then I've ever seen carpets cleaners work!
You preach about the water you use and it seems to be not working when you finish the job it looks good and great but when it dries that's when the stains really come back
Everything! I love the way my carpet and tile turn out, so clean. The staff is very very friendly and I am a Zerores user for life! I use the empowered water to clean my entire house!