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based on 84561 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We had Zerorez services for most of our tile flooring. Two different tech's and times. First tech didn't do a very good job. Second tech (Robert) was great. The scheduling for the redo stuff was not good. We had some problems getting Robert out.
The fact that the rep made sure I was happy with results
Services are always great & love how my carpet never feels crusty after being cleaned.
I fell it was a little rushed this time. They did a good job, but not as good as the first time. My carpet is old, so I guess they did the best they could.
We were very happy with the results and the technician and feel that your pricing is very reasonable
When I caled to make the appointment, I was given a quote. When it came time to pay, it was almost double. I feel that the tech should have told me about the price increase before he started. I would have decreased the areas being cleaned instead of blowing my budget :(
This is my second personal experience with zerorez. I was absolutely thrilled with our first cleaning two years ago. Last week's cleaning was sub par. Maybe it depends on the technician? Our technician was professional and prompt. And he got the carpets fairly clean. But before he left he set up a big industrial fan in the living room, pointed it directly at the fireplace, and turned it on. As you can imagine, soot from the fireplace blew EVERYWHERE. It was all over the entire living area (all three rooms that were cleaned plus all the hallways). All of that ash sitting on wet carpet. It was awful. My house was completely clean when he arrived, and when he left I had wet floors covered in soot. I was disappointed in what was truly a rookie mistake. A mistake I had to clean up the next day once the carpets had dried. I vacuumed couches, shelves, and everything else that had gotten in the way of the fan. The carpets looked decent once they were dry (and revaccumed), but they have a crunchy (and in some areas, "sticky") feeling to them. This time with zero Rez was nowhere near the level of performance the first time around. I don't know that I'll be using your company in the future.
Everyone I spoke to was friendly, the technician (Kevin) arrived in the window, worked in a timely manner, and he really did get the dog pee spots up! I can't see them with the black light anymore! I never thought that could actually happen. I am thrilled with this last service I had!
everything....billy was awesome.
the product works fine. I don`t like the way you charge extra for another room just because there is a wall between them and both combined are less than 250 sq.ft.
zero residue!
Very friendly, informative and did an incredible job on my carpets! Will definitely use again and recommend. Please start accepting Amex though!!
Your techs are super!!!! Also they are very informative and efficient.
The even better part is that the carpets are clean again!!!!
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Carpet just looked like a vacuum had been run over it. Nothing you can do to remedy the issue, I moved out of the apartment.
You were onetime, efficient, priced fairly, and the carpets are clean!
I like that they were green friendly and your service guy Peter was very nice and quick he even gave me a quote for my tile
Very professional; Prompt
Easy to get quoted, quick to schedule, and quality of work was excellent.
no soap cleaning. Your technician was very professional and courteous. He wore covers on his shoes
Excellent job and got the dog stains out. Friendly
My carpets look great and the serviceman was very knowledgeable when I asked him questions.
Fast, efficient, affordable & no residue!!
no soap, no crunch
My rugs look and smell very clean and they dried quickly.
Great tech!
Very thourough and curteous.
Friendly people
The senior tech was amazing, knowledgeable and very nice. Worked very hard to make my carpets look the best. The carpet is from 1999 and we have always took very good care of it and it's great quality (but out serviceman really made it look great again. Thanks again!
Very personable, on time and very courteous personnel.