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based on 84566 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was courteous, confident.
I've used zerorez before on a few occasions and have been highly satisfied. This time however, there places within the tile cleaning that didn't seem to clean as well as what they have in the past.
It was great service.
On time, fast and professional
The property is a vacant rental other than a few items left by the new tenant. I have three properties for which I have used your service many times - a repeat customer. I met the technician to review the cleaning needs for which he estimated time to complete was 1 1/2 to 2 hours. I had to return to my home to meet tradesmen for a remodeling project and asked that he phone me near the completion of the job as I live only 1 1/2 miles from the property. We confirmed the phone number on the order/invoice. He took my credit card information, which at that time I felt comfortable in that your company had gained my trust. I returned home and after 3 1/2 hours, believing the carpet cleaning was completed, I returned to the property to find the technician has departed. I used the front entrance to gain access; the security alarm was not set, of course, he does not know the code. However, the door to the garage was unlocked and the garage door closed. First issue: The tech. did not follow my instruction to call me; Second: How did he exit the property? Third, the property was not secured. Fourth, the obvious soiled area in the family room was still visible. Upon discovering, with dismay, these issues, I phoned your office and reported it to a representative. She said she would have a personal of authority phone me within a couple hours.....I HAVE NOT RECEIVED A PHONE CALL FROM EITHER THE OWNER OF ZEROREZ OR AND OPERATIONS PERSON. The entire matter has been very disturbing and alarming. So, much so, I will be calling my bank to cancel the business credit card I used for payment closed as the distrust created by the technician makes me very uneasy.
I wish to have someone of authority at your company call me Phone number removed) to discuss this matter and to have another technician return to the property to clean the soiled area not cleaned. Keep in mind, that I too have a very busy, demanding schedule; I'm attempting to ready the rental for a new tenant on Monday, and to have another technician for a second cleaning, places demands on my time.
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A Last name removed Enterprise LLC
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Very little smell. Dried quickly. Great service!
on time service, very professional, good suggestions on carpet care.
Your products are very efficient. No lingering smell and fast drying. The two technicians were very friendly and quick.
I think my servicer was Kevin or Devon, I don't remember for sure but he went above & beyond the call of duty to do his best to handle a very tough job @ my casa! If all your employees are as good as he I imagine you will have much continued success in the future. Thx again.
Kevin your technician was very friendly and explained everything he was doing to treat my carpet and broke down the price before he started the treatment. My carpets look great. Including the carpet on my stairs and area rugs!!!!
Provide an exact time for service. No window of,service like 9-11 or 2-4. ,people are busy and time is precious
Personable employees. Keeps you informed. Very knowledgeble.
No chemicals
Quick and efficient! The carpeting had lost of stains. All stains are gone.
The grout was very dirty. The floors look great!
Jake did an excellent job!
I've used them about 6 time's now and they are great.
My carpets and chair came out looking better than I dared hope. I especially want to give credit to the technician, Amanda Boles, who did a great job! Next time I will ask for her specifically to do my work again.
Now i am going to see how long it takes for the spots and dirty areas to reappear to see if using no soap really works.
Love that there is no odor and no residue!
Office staff and technician were professional, friendly,
clear about costs, and right on time (also called on the way).
Will definitely use them again and recommend to friends.
Helpful and efficient at every aspect of contact. My service from Pete was excellent, such clean results!
Love that my carpet was nice and soft after cleaning- not crunchy like most carpet cleaning services!
Technician took his time, thus cleaner carpets. He was professional and took pride in his work.
The process seems to work
Christian was very knowledgable and friendly.
Courteous technician who happily explained your products and services. Love that you use water, not chemicals
The scheduling was simple. The techs arrived on time. They were professional and friendly. They did a great job cleaning my carpets.
no residue left behind on the carpet
Your professionalism and staff.
Works well the times that we have used you.
Amanda was friendly and did an excellent job. I was very impressed and will recommend your company to others. Plan to use you again
Leaves a fresh scent.
Fast service and the employee was very friendly.