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based on 86563 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, professional staff, no sales pitch from the service man and friendly customer service.
Price seemed expensive for 15 minutes of cleaning?!
I love how efficient the entire process was. I was not sure they were going to be able to schedule me in because of how close it was to Christmas, but they found the time with me. They remembered things we talked about on our phone call and the actual cleaning process was amazing! Then to top it off, they sent me a "happy birthday" card for my niece (it was her birthday party that afternoon\on). I mean talk about an amazing company.
The tile and grout cleaning turned out great! Such a big difference!
The competency of the staff
The use of friendly products
The timeliness in which you can do the job
I'm happy with the overall outcome of our carpet cleaning, the carpet looks and feels clean. The team was polite and efficient. However the carpet felt more wet then damp and it took more then 24 hours for it to completely dry. we opened all the doors and turned on all the fans in our house,the weather was sunny, low humidity.
Very affordable & quality work was provided
The tech was very thorough with advising all the options and very professional.
Everything came out great, and service was professional
The quirkiness of everything
The serviceman was actually ahead of time when called ahead. An area of my carpet had a lot of spots. He did a great job removing the stains. I had him clean my arm chair. He did a good job and even fluffed up the lumbar section which had become worn down on one side.
All in all, I highly recommend his work.
He was polite and knowledgeable.
I didn't get a receipt unless he sent it on line and I didn't check my email.
Great service, I had my furniture cleaned and the results were great
Friendly service!
Floors are always cleaned well.
The carpet was cleaned well and I was pleased with the result. However, the technician that services my home was rude, arrogant, disrespectful and I would never allow him to come again. I received a call asking if he could arrive before the scheduled time. I tried my best to accommodate saying I could be home 30 minutes early. He still arrived before that and was put out that I wasn't home and ready for him. He treated myself and others here so rudely. I like Zero Rez as a company and i like the product. But I expected the technician to be more friendly and courteous to me. For that reason, I would have to think twice before I use the company again.
The customer service (Josh) was outstanding, and I was completely suprised how fast they could get us scheduled in.
On time and did a great job. thanks
The spray we are given is amazing!
You do an exceptional job
Service was good results good
The service was outstanding from first call to schedule, follow up call, to technicians.
No soap left in carpet
The product you use to clean with, and it has no sent.!!!!! I've used your company since you first started in the business and used you ever since and have recommended you to many friends and family.
GReat service and clean carpets. Wow!
House smells like wet dog after I was assured that the smell would go away. Carpet still looks the same after almost 48 hours that the carpet was cleaned.
Ease of scheduling. Minimal intrusion into my schedule
Your cleaning process truly produced great results on my carpet. Your service technician Vincent was extremely polite and professional we were very comfortable having him in our home. We will be inviting Vincent back to our home to do all of our tile after the holidays.
This is the second home Zerores has done for me and I would like to recommend you to my client base in real estate. Thanks again!
Our service technician was fantastic - friendly and hard working. He kept us informed as he made progress through each room. He was super polite, and also took pride in his work.
My only criticism is with the phone conversation I had with the person who called to confirm the appointment. I asked her how much the fee would be to treat for pet stains, and she replied that the technician would go over that with me at the home. I pressed her for additional information, but she feigned ignorance. I was surprised and disappointed that she wasn't able to give me a ballpark, as when I asked him when he arrived, he immediately replied, "$40 per room." It didn't appear to be complicated in the least. When the person on the phone didn't tell me the cost, I immediately assumed that I was going to be ripped off. It made me uncomfortable and frankly, I almost cancelled the appointment. It could be lack of training on her part, but I immediately wondered if I was dealing with a shady company. Luckily, your service technician (whose name escapes me - I apologize) turned around my impression of the company. But how the phone call was handled is the only reason why I am not giving your company an overall score higher than 8.
Was not impressed with how the carpets turned out. Seems like some of the areas worked amazing and others where not even touched with any cleaning solution. Carpet was even dry in those areas right after service was preformed. The gentleman was very professional and had great customer service. He made sure he wasn't going to damage anything and gave me a great description of what the plan of attack was.
It took the pet stains out of the carpet