Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84571 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 17, 2016 — Rated 10 out of 10 by Melanie Wesley Zerorez Phoenix
What do you like about our products and services?

Your tech. Jake T. Did a fantastic job! He worked above and beyond to make sure our carpets were as clean as could be! Thank you.

Report a concern   September 17, 2016 — Rated 10 out of 10 by E.R. Zerorez Phoenix
What do you like about our products and services?

Very nice job, expensive, but well done. Any discount for multiple homes? Thanks, Kyle Phone number removed

Report a concern   September 17, 2016 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

I love that there is no odor or residue left after. The carpet looked truly clean. Darryl did the job and he was so personable and knowledgeable. He took the time to explain what he was doing, and seemed to take a lot of pride in doing the job well. I will ask for him next time!

Report a concern   September 17, 2016 — Rated 10 out of 10 by C.L. Zerorez Phoenix
What do you like about our products and services?

Excellent service representative. Carpets look like new!

Report a concern   September 17, 2016 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

No chemicals. The carpet is clean and soft.
I have a lung disease and this is the only company that keeps our carpets clean and doesn't cause me any negative reactions.

Report a concern   September 17, 2016 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

my carpet was clean when he was finished.

Report a concern   September 17, 2016 — Rated 10 out of 10 by Patricia Speer Zerorez Phoenix
What do you like about our products and services?

The water and no residue

Report a concern   September 17, 2016 — Rated 0 out of 10 by T.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We were not given any prep/expectation instructions (move, vacuum, sweep) so the employee was "cleaning" the tile over dust and dirt.
We were told we would get a call when the employee was on their way, this did not happen.
We received a call asking if you could come earlier than our appointment because there was an opening and I said no but she camd early anyways.
When the employee arrived, she did not introduce herself at all and just stook awkwardly at the door.
The employee was aggressively trying to upsell us on other services. To the point where she proceeded to spray our stainless steel fridge with her cleaning product and now there is a stain we have been unable to get out.
The carpet turned out good but the tile (which was most of the service) was done extremely poorly. The grout along the baseboards was not treated and now there is a noticeable discoloration and demarcation line where the clean grout meets the grout that was ignored.
We need someone back out here to finish the job and to get the stain off our fridge.

Report a concern   September 17, 2016 — Rated 10 out of 10 by E.K. Zerorez Phoenix
What do you like about our products and services?

Products cleaned well
The worker was helpful by moving the dining room chairs

The family was pleased with how nice it looked

Report a concern   September 17, 2016 — Rated 10 out of 10 by Betty Besich Zerorez Phoenix
What do you like about our products and services?

The agent was on time, professional, did a very good job. Friendly, helpful.He took the time to get out several difficult spots which bothered the lady of the house. Well done.

Report a concern   September 17, 2016 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

they work

Report a concern   September 17, 2016 — Rated 10 out of 10 by V.P. Zerorez Phoenix
What do you like about our products and services?

I was very impressed with the product the carpet came out clean and we did not have to wait for days for it to dry. The technician was very professional and knowledge.

Report a concern   September 17, 2016 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

Your technician Dustin was very professional & sweet. He did a very thorough job! I would definitely have him back for furture carpet & upholstery cleaning...

Report a concern   September 17, 2016 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

jeff did good job

Report a concern   September 17, 2016 — Rated 10 out of 10 by Amy Michienzi Zerorez Phoenix
What do you like about our products and services?

They have great customer service and they do a fantastic job on cleaning our carpets! They always are courteous and prompt and have availability.

Report a concern   September 17, 2016 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

No chemicals, great service

Report a concern   September 16, 2016 — Rated 10 out of 10 by I.P. Zerorez Phoenix
What do you like about our products and services?

Every thing that is used to clean is not chemical based and no residue is left behind. Mytech was great and answered all my questions.

Report a concern   September 16, 2016 — Rated 8 out of 10 by S.K. Zerorez Phoenix
What could we do to improve?

have your technicians not put down my house with comments

Report a concern   September 16, 2016 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

Love the water and good service

Report a concern   September 16, 2016 — Rated 10 out of 10 by Marsha Judge Zerorez Phoenix
What do you like about our products and services?

It's a great method of cleaning carpets. love the fact that it's chemical free! The company is run very professionally and is committed to excellent customer service. Robert, the man who actually cleaned my carpet was totally dedicated to getting the job done right.

Report a concern   September 16, 2016 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

Cleans well
Friendly people

Report a concern   September 16, 2016 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

The carpet looks great! The zerorez employee was courteous, efficient and kept me informed during the cleaning.

Report a concern   September 16, 2016 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Friendly and knowledgeable technician. Grady did everything he could to ensure the quality cleaning of my carpet. He explained what he was doing and answered all of my questions. My carpets look great.

Report a concern   September 16, 2016 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Yes, great job! & you worked with my schedule, I really appreciated that!

Report a concern   September 16, 2016 — Rated 10 out of 10 by Derek Yoders Zerorez Phoenix
What do you like about our products and services?

I love the friendly customer service, and how the tech took me through every step along the way and followed up after the job was completed. I will be recommending zerorez to everyone I know!

Report a concern   September 16, 2016 — Rated 9 out of 10 by W.A. Zerorez Phoenix
What do you like about our products and services?

Cleaning good but was not informed that grout could be dislodged during cleaning

Report a concern   September 16, 2016 — Rated 9 out of 10 by Barbara DeCaro Zerorez Phoenix
What do you like about our products and services?

Safe for children and pets

Report a concern   September 16, 2016 — Rated 5 out of 10 by C.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Missed corners in kitchen. Think chemical cleaning works better

Report a concern   September 16, 2016 — Rated 10 out of 10 by Sascha McLemore Zerorez Phoenix
What do you like about our products and services?

I have had my carpets cleaned 3 times for the same stains each time and it never works. Its been a few days after my cleaning and the stains are gone and staying away.

Report a concern   September 16, 2016 — Rated 10 out of 10 by N.C. Zerorez Phoenix
What do you like about our products and services?

The man that came out was very friendly and professional. He explained everything that he was going to do. I didn't think he could get all the stains out of my carpet, but he did.


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