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based on 86558 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Awesome service as always they did a great job!!
You came out quick, he tech was friendlyand thorough.
Professional service, great job.
You guarantee your work and are very customer friendly.. Always want to make the customer happy...
It's easy from scheduling to when the techs arrive and after. It's just so easy and no hassles. Plus good pricing and friendly staff.
No chemicals. Fast
The beautiful results, done quickly and professionally.
We were disappointed in the way the carpet came out. I know the high traffic areas are especially tough. However in the bedrooms we couldn't even tell the carpets had been cleaned. I'm sure the water was dirty but the end results were disappointing to us.
Very professional.
Carpet was PROFESSIONALLY cleaned. Techs were professional as well, on time, efficient, conscientious, and friendly.
Cleaning w powered water
The two people who serviced our home did a great job, very professional1
My carpets has some pet urine smell (no visual stains) and the technician was able to locate the areas using a black light. I asked the technician if the cleaning would remove the scent and I was told yes. Unfortunately, the scent is still there. It is no less than what it was before the carpets were cleaned. Please note, this is pet urine from a small 7 pound dog. Not a large dog that would cause a very large area to smell. I know the technici also mentioned about paying extra to do an extraction. But I thought that was only if we had stains that would not come out. So I'm not sure if it was miscommunication on my part or not. I've also smelled other areas of the carpet and there is nothing 'fresh' smelling about it. But rather still dirty in areas. I thought Zerorez deorodrized as well when they cleaned. And if so, why do my carpets still smell dirty? I do want to say the technicians were both very very pleasant and professional. And I appreciate that very much. I just don't feel as though the carpets were cleaned very well. And that may not be the fault of the technicians but just in the product of Zerorez.
Service was great
Grout cleaningwas amazing!!
Everything turned out great I just am upset you didn't take my coupon when it didn't say new customers on it.
Great job by the man that cleaned our carpets. My husband and I were moving our stuff out and he helped us.
Two glass picture frames hanging on my wall were broken and set on my entertainment center without anyone telling us even though we were home during entire cleaning. To make matters worse, we had not 1 but 2 technicians here that day, obviously one was in training. Not very professional in my opinion.
Everything's
I have done the same job on my tile before with a steam mop with just as good of results. The employee was fine I just don't think the job was worth the price.
Service agents were very friendly, helpful and efficient.
on-time service tech, great job providing quality service. And honest -- I had wanted my file cleaned as well, but on examining it, the tech believed there would be some damage using your system. I appreciated that so much.
The service associate was polite, interested, and did a good job.
Clean, friendly, informative without being pushy
I loved the service!
No chemicals. Paul was Zerorez employee, did a wonderful job.
Service was prompt, Rugs cleaned, Associate was professional. Simple
Quick and easy, no smells, and the carpet looks great! Awesome customer service as well.
Service was never provide because the quote given to us by tech was too high.
Please update your data.
Great service. Friendly and knowledgeable staff.