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based on 86557 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality of product.
Professionalism of technician.
Value for $ spent.
Truthfully, this is my first time using the product; but so many people recommended the company that I am going on their experience .
I do not have my carpets cleaned often enough to have a qualified opinion
Carpets are not saturated with chemicals and retained water. Drying is quick which allows for uninterrupted family activities in the home
Grout looks great but tile was left with a white to clear film; after three times mopping it myself, I have called back for it to be fixed.
Zerorez is fast, professional and they do an excellent job.
Dylan great technician.
Great job very perfessional
Environmental friendly, no soapy residue.
Area rug is crunchy after drying. I was told there would be no guarantee since my dog got sick in it and I did not want to have it sent out for $6 a foot. My couch has a musky smell and there are still marks on the pillows after the cleaning. Complete waste of $184.
Carpet looks amazing when they are done, and the service is on point.
Carpet looked wonderful and Kevin was very professional!
Customer service was great from start to finish. The customer service rep who assisted us in scheduling the appointment was very helpful and nice. She was new in that position, but it was only from her telling me that I would have known. She worked hard to get me the answers to my questions. The tech who came to do the cleaning was a nice guy, professional, and was time efficient and thorough! It was nice to have a clean couch, floors, and tile again. We felt refreshed-- like it was a new home all over again. This wasn't our first time using Zerorez, but one thing is for sure, it wont be our last!
The technicians were very friendly and did a terrific job!!
Quick, professional!
No strong odors, great results and carpets stay cleaner longer. Also, friendly helpful technicians like Steve Klages.
Your technician could not have been better. Great job and done efficiently. Thanks for a job well done.
They work. Technicans are polite and do a good job
Carpet was dry and soft and smelled really ckean
Service tech was on time, courteous and did a great job in keeping us informed of how he was cleaning our carpets
Awesome tech and great cleaning.
I felt a little pressured under the upselling efforts of Kevin. When he did convince us to get the stain guard, he didn't clarify it was $25 per room and I felt that was intentional.
Other than that he was did an efficient job and was very friendly.
Neat, clean and friendly technicians.
Very quick service and quality end result.
No residue, on time, tech knows what he's doing, carpet looks good again, dries quickly.
Was very happy with the service, our carpet looks great! The fresh clean scent while cleaning was refreshing!
Part of the appeal of your ads was that it was quick drying. Our two bedrooms with windows open and fans on took over 24 hours to be dry enough to walk on. The closet, which doesn't have windows or fans, is still damp 4+ days later. Either something wasn't done as advertised or you need to modify your adds. The technician, Jeff, was thorough in explaining things and offering additional services.
I have used zerorez twice now, and both times the service technicians were very good. I have not used any extra products so I am unable to comment on that.
You advertise special at 129.00 or so but then you always push for an upgrade to protect it. I know this is business but I do not like pushing an upgrade when you advertise special. Tell people up front what they are getting. I will still call you I would just think customer satisfaction would be better. Lot of business want to do carpet cleaning.
Zeroez is very thorough. I have used their services on multiple occasions and my carpets always come out looking fantastic. Recommended them to family members are they were just as satisfied. I will use them again and again! Thanks Zerorez :)
Technician explained the process, was very professional and did an excellent job! I like the fact that no harsh chemicals are used, and results were excellent.