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based on 86486 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to book appointment. Josh was punctual, courteous, thorough and did a great job. Carpet looks nearly as good as it did when it was first installed.
Good work, timely arrival
On time courteous carpets looked good
I like that no soap is used and my carpets always look so much better when you are done. And-you’re fast!
Normally, when carpet cleaners show up, they bring the materials to protect furniture from the carpet moisture when it is too heavy to move. Parker knew what he was doing and was satisfactory in his service but I saw nothing special that would make your company stand out enough to recommend future business. The steam left a lot of liquid on the tile floors and required extensive mopping up. Clean up should be part of your service. I suppose that since the cost of cleaning was inexpensive, additional clean up effort was probably not justified. Still, customer service and that additional effort is what makes the difference between a great company and just a mediocre one.
The areas really stay clean, the old stains don't come back after one month. I think its because of the company's water purification system. I am very pleased
Friendly, reliable, clean services!
My tech was exceptional. I loved that Zerorez called me beforehand to let me know that he would be arriving at the beginning of the arrival window, that made things very convenient for me.
He was professional and courteous and quick! It was a very pleasant experience and I will most certainly be using the services again in the future!
The technician was very helpful and respectful of me and my property. The carpets look great and the pet treatment worked great.
No chemicals
Promptness, professionalism and fair prices
Great service, very clean carpets, reasonable pricing.
Technicians are very timely
Technicians are professional
Technicians are Very efficient
Zerorez leaves the carpet fresh and clean
See you next time Letha Desimone
I guess I was expecting a miracle- overall my floors are looking better
Ask client for permission to leave the plastic sheets at tbe jome, and where tjey should be disposed of. I found them in my recycling bin and had to move them to the trash can.
The quality of work was outstanding.
Friendly, efficient with affordable cost.
Our servicemen was very polite & cleaned our carpet the best he could. He explained the process & what to expect.
Service man was great. He was thorough, respectful, and explained everything. The service was expected. I would like to see the price a little less expensive. One of our rooms was mainly the walkway. Furniture took up the rest of the room. It would be nice if a room like that could be combined with another, smaller space for the same price as one room.
- The cleaning method
- The efficient office staff
- My technician, Jeff (personable, knowledgeable)
Very easy process! Set an appointment online and the process was smooth and easy. The Zerorez rep showed up a little early and did a great job!
Professional and friendly staff, excellent and efficient work, and great information on keeping our carpets in good shape. Couldn't think of a thing you need to change. Thanks, folks.
Great Service-personable rep and carpets look fantastic!
On time and very happy with the service
I requested a time for the appointment and was told there would be a two hour window. Somehow, I ended up with a 30 min notice. The carpet was cleaned on Sat am. It’s Monday, there are still damp areas after being dried with the addition of a fan over the weekend. I still smell urine in two of the rooms cleaned. I think I just expected something better.
Jason was attentive and professional.
Did a great job on my carpets. My whole house smells clean! Tanner was amazing!
We would never use anyone else! Zero Rez does it so well. We have them clean every year on a regular schedule and we love the outcome every time!
I found it difficult to do business with your company in terms of scheduling. When I needed to cancel I sat on hold for twenty minutes and when I reacheduled my appointment was moved without my agreement and then I still had to rush home since the tech was over and hour early for the earlier appointment that I didn’t want.
always a great job and friendly customer service.
Nothing really came clean in the room, everything still looked stained and tarnished.
the technician was polite and knowledgeable, but I felt that the entire service was sub-par. I don't know if it was the equipment or what.
Again I want to stress that the technician was awesome. I just felt like it was a lot of money for little to no results.
-Name removed