Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84671 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 26, 2018 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

ALWAYS GOOD , MY CARPET LOOKS WONDERFUL.

THE MAN THAT CAME WAS VERY GOOD AND POLITE

THANK YOU, SEE YOU IN 5 MONTHS

Report a concern   October 26, 2018 — Rated 10 out of 10 by Ann Orlando Zerorez Phoenix
What do you like about our products and services?

Results are consistently phenomenal. When I first had Zerorez clean my carpets, I was certain the carpet was close to being replaced. After Zerorez, my carpets looked like new - and still do.

Report a concern   October 26, 2018 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Our service techs were great!

Report a concern   October 26, 2018 — Rated 7 out of 10 by B.H. Zerorez Phoenix
What could we do to improve?

Friendly tech. Quick and efficient. A little over priced for one small room.

Report a concern   October 26, 2018 — Rated 10 out of 10 by Lynn Hutcherson Zerorez Phoenix
What do you like about our products and services?

The tile looks great and the tech was knowledgeable and very helpful. I love that they are a green company

Report a concern   October 25, 2018 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

Anthony Daniels was wonderful. He did such a great job. Will always use Zerorez for my carpet cleaning needs

Report a concern   October 25, 2018 — Rated 10 out of 10 by Dan Grim Zerorez Phoenix
What do you like about our products and services?

No rush, good service

Report a concern   October 25, 2018 — Rated 10 out of 10 by John Fetter Zerorez Phoenix
What do you like about our products and services?

Great job. On time and very polite and friendly.

Report a concern   October 25, 2018 — Rated 10 out of 10 by N.B. Zerorez Phoenix
What do you like about our products and services?

Technician was on-time and was very professional. Carpets looked like new after cleaning - no residue!

Report a concern   October 25, 2018 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

Excellent technician. Explained things well. Very thorough.

Report a concern   October 25, 2018 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

Carpet looked likenew!

Report a concern   October 25, 2018 — Rated 10 out of 10 by Ray Pena Zerorez Phoenix
What do you like about our products and services?

Our service tech was very professional and knowledgeable of the product that he provided for us we had a pair cleaning add a deep cleaning as well reoccurring customer and will definitely use the service again

Report a concern   October 25, 2018 — Rated 10 out of 10 by D.J. Zerorez Phoenix
What do you like about our products and services?

Good job popt and courteous service. Already recommended your service to friend.

Report a concern   October 25, 2018 — Rated 10 out of 10 by J.N. Zerorez Phoenix
What do you like about our products and services?

Looks like new, would recommend to all

Report a concern   October 25, 2018 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

The tech was here in time and did a great job and clean and got our carpets so clean it was awesome.

Report a concern   October 25, 2018 — Rated 6 out of 10 by N.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I wouldn't say I am disappointed. Unfortunately, I feel like we were coerced into spending almost double what I anticipated, $200 more. I signed up for cleaning and opted to forego any additional stain fighters, etc. This is the first I've ever had a carpet cleaning service and didn't know what to expect so I figured we'd start small. I was not present at the time of cleaning but my husband said that the technician said the only way he could clean the carpets is if we did the topical biological treatment in all the rooms. He demonstrated the various stain spots with a black light to show my husband. We agreed because he said he could not clean the carpets without it. The carpets do look cleaner but when we go over with the black light again, all the spots are still there. I understand they do not disappear completely but they don't seem to be dulled much according to my husband. I am not sure if it's truly a policy that the treatment has to be done or what the protocol is for that.....but it feels like maybe we were up sold unnecessarily. Again, could be wrong, but it just doesn't feel 100% right either. I am anxious to see how long the clean look lasts and how quickly stains start to pop back up. We have cleaned the carpets ourselves in the past, I was just looking to have something done quicker without breaking the bank.

Report a concern   October 25, 2018 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Service

Report a concern   October 25, 2018 — Rated 10 out of 10 by C.C.C.L.O. Zerorez Phoenix
What do you like about our products and services?

I didn't have to wait long for anyone to get back to me, and you came out the very next day and did an excellent job. Thank you!

Report a concern   October 25, 2018 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

No chemicals, great cleaning

Report a concern   October 25, 2018 — Rated 6 out of 10 by L.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My couch was dirtier, more discolored and streaky after it was cleaned. It was fixed for free and the second time it looked great. Leaves me wondering if my carpets were done badly too.

Report a concern   October 25, 2018 — Rated 10 out of 10 by Joe Studer Zerorez Phoenix
What do you like about our products and services?

Great customer service

Report a concern   October 25, 2018 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Professional, hard working technicians. Great job!

Report a concern   October 25, 2018 — Rated 10 out of 10 by Catherine Vitek Zerorez Phoenix
What do you like about our products and services?

Our service technician

Report a concern   October 25, 2018 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

I loved that the carpets smelled fresh and looked brand new after zerorez cleaned them! The carpets were soft and not crunchy hours after the cleaning. I had visible pet stains that were so embarrassing and zerorez got them out.

Report a concern   October 25, 2018 — Rated 10 out of 10 by Michael Gasparetti Zerorez Phoenix
What do you like about our products and services?

Your service was performed very quickly and professionally. They were very friendly and even got out a small mark in my carpet that I forgot to tell them about. I would highly recommend this company!

Report a concern   October 25, 2018 — Rated 10 out of 10 by Desert Forest Golf Club Rodney Maddox Zerorez Phoenix
What do you like about our products and services?

The tech notion was on time and quickly took care of business. Great job, great price.

Report a concern   October 25, 2018 — Rated 10 out of 10 by Penny Nelson Zerorez Phoenix
What do you like about our products and services?

Impressive! Our tile was really bad and now it looks really good! Service tech was friendly and informative as to the steps he was taking to get my floors clean! We had tile and carpet done.
Would definitely use them again!

Report a concern   October 24, 2018 — Rated 10 out of 10 by J.S.B. Zerorez Phoenix
What do you like about our products and services?

Joshua was greatnesses

Report a concern   October 24, 2018 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

The young man who cleaned my carpet was professional, informative and friendly. I love there was no strong odor from the cleaning.

Report a concern   October 24, 2018 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

10


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