Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84671 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 27, 2018 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

They dry quickly.

Report a concern   October 27, 2018 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

Quick and effective service.

Report a concern   October 27, 2018 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

I have used you three times now and will continue to In the future.

Report a concern   October 27, 2018 — Rated 10 out of 10 by Mary Agarwal Zerorez Phoenix
What do you like about our products and services?

Your Service Man, Able delivered as promised. He did a super job and customized the job to my situation. Carpets look GREAT! He was very professional and prompt. I wanted to tip him but he declined. Thank you Zerorez!

Report a concern   October 27, 2018 — Rated 10 out of 10 by M.A. Zerorez Phoenix
What do you like about our products and services?

Great service, Sidney was very good at the work he did.

Report a concern   October 27, 2018 — Rated 5 out of 10 by D.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Left tire marks on my drive. Did not provide an accurate quote.

Report a concern   October 27, 2018 — Rated 10 out of 10 by Phil Miller Zerorez Phoenix
What do you like about our products and services?

The price was extremely fair.
The service was superior.
The employee was clean cut, thorough and well mannered.
I felt safe having the employee in my home

Your company truly does what it says on radio commercials.

Report a concern   October 27, 2018 — Rated 10 out of 10 by R.L. Zerorez Phoenix
What do you like about our products and services?

On time and very professional. Product is everything they advertise.

Great job on our kitchen tile.

Report a concern   October 27, 2018 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Technician was amazing! Very professional and took extra care!!

Report a concern   October 27, 2018 — Rated 10 out of 10 by Y.K. Zerorez Phoenix
What do you like about our products and services?

We appreciate you being on time, cleaning thoroughly and efficiently. The person who did the cleaning, Lacey, was extremely courteous, pleasant, and helpful at explaining what she will be doing and how long it will take to dry. We appreciate her explanation. Thank you. When we need floor cleaning again, I am sure that we will call your company.

Report a concern   October 27, 2018 — Rated 10 out of 10 by N.G. Zerorez Phoenix
What do you like about our products and services?

The service techs have always been professional and once cleaned, the carpet looks great. This last service left the carpet damp for over 24 hours, however the humidity level was higher than usual. I will continue to use Zerorez for the fact that they use the empowered water to clean without soapy chemicals.

Report a concern   October 27, 2018 — Rated 10 out of 10 by H.G. Zerorez Phoenix
What do you like about our products and services?

Seem to do a great cleaning,

Report a concern   October 27, 2018 — Rated 0 out of 10 by M.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I paid $10 for each chair and the job wasn’t completed properly. Wasted $60. Should’ve never paid extra for add on services. The carpet cleaning was done great though. Professionalism of the cleaner and the trainer, I have no complaints. Actually two nice gentlemen.

When I asked on the phone how many people are coming to my home, the lady said one. Quite uncomfortable to see two men come to my home when I specifically asked the question of how many people would be in my home.

Communication with the drivers to know whether or not he is training should be important for the person answering the phone to know.

Scheduling communication was flawed. That’s no fault of the cleaners.

Report a concern   October 26, 2018 — Rated 10 out of 10 by K.O. Zerorez Phoenix
What do you like about our products and services?

Carpet looks great, service people were efficient and polite and on time.

Report a concern   October 26, 2018 — Rated 10 out of 10 by Don Lahti Zerorez Phoenix
What do you like about our products and services?

ON TIME service in a professional manner. No mess left behind. Very courteous technician.

Very courteous response when I called to make the appointment. Don Lahti

Report a concern   October 26, 2018 — Rated 9 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

A fine job was done on our carpets. your technician was fantastic. pleasant, friendly and efficient. the only problem we hd was some of the kitchen tile grout was peeled off when it was cleaned. I was hoping there was some way you could fit that problem

Report a concern   October 26, 2018 — Rated 9 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

The carpet is clean though not stiff and starched feeling

Report a concern   October 26, 2018 — Rated 10 out of 10 by Betty Gragert Zerorez Phoenix
What do you like about our products and services?

I am very pleased with how pur carpets look! I even prchased the kit for other uses around our home.

Report a concern   October 26, 2018 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

Came on time. Did a good job. Explained things personable, courteous. Didn’t try to sell me what I didn’t need

Report a concern   October 26, 2018 — Rated 10 out of 10 by Andrea Brody Zerorez Phoenix
What do you like about our products and services?

Great as always!!

Report a concern   October 26, 2018 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

Awesome overall job and communication

Report a concern   October 26, 2018 — Rated 9 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

so far ever thing----It is not ok to use my name in any advertise for Zerorez.

Report a concern   October 26, 2018 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

Dave and John did a very thorough, efficient cleanup and I can not tell you how relieved I am to be walking on clean carpet. I will have them back to do more rooms shortly.

Report a concern   October 26, 2018 — Rated 10 out of 10 by Nora P Messina Zerorez Phoenix
What do you like about our products and services?

I had my travertine floors and granite counters cleaned and sealed. The technician arrived on time, he was knowledgeable, and thorough. I am very please with their service, I would highly recommend Zerorez

Report a concern   October 26, 2018 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Fast, friendly, quality cleaning.

Report a concern   October 26, 2018 — Rated 10 out of 10 by Michael Nielsen Zerorez Phoenix
What do you like about our products and services?

Your representative was very courteous & competent. He explained the procedure very well, & was very organized. He finished sooner than I thought he would.
He is a credit to your company.

Mike Nielsen

Report a concern   October 26, 2018 — Rated 5 out of 10 by J.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I’ve used you many times before and have always been completely satisfied, but this time the carpet didn’t look clean when it was done. I don’t know if the equipment wasn’t working well or what the difference was.

Report a concern   October 26, 2018 — Rated 9 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Good service. This time for some reason the carpet didn't seem to get as clean as the last time we used Zerozez.

Report a concern   October 26, 2018 — Rated 10 out of 10 by P.V.J.C. Zerorez Phoenix
What do you like about our products and services?

Great job

Report a concern   October 26, 2018 — Rated 5 out of 10 by J.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was told by the office and Brandon that the cat urine spots and smell would be gone. But the is still quite quite an odor. Brandon said there maybe still some odor from the tackstrip, but not like this. I spent an extra $225 to have this taken care of. If I had known that it would still be there, I would have declined the additional cost.
Overall, I was satisfied with your company and would recommend you, but definitely not for cat odor.
First name removed Blauser


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