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based on 87576 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The man who cleaned my carpets did a nice job and was very friendly. However I did and still do have a bad pet odor in an area even after using the empowered water and pet cleaning added fee. Overall the quality of work was very good.
Tech came on time. Was courteous and polite. Took the time to not nick up the walls etc with the hoses.
Carpet dried in less than 4 hours. Don't know what happened last time but it took 24 hours with the same amount of extra fans placed everywhere.
I Believe we end up spending 50% of final bill which was $798 on add on treatments which was excessive . Orginal projections $269. whit added love seat the bill would have been $ 500. limit consumer on treatments.. we has too many treatments thanks Name removed
Carpets are actually incredibly clean!!
Using water and not much soap keeps the residue from forming. Employees who came out were knowledgeable and friendly. I would recommend service to others.
I have always had a positive experience with your company which is why I continue to use your services year after year. I am having a problem getting the water stain out of the carpet after the last visits. The second cleaning was so much better than the first but I'm wondering if they could go over it one last time?
First name removed
No leftover residue. Very nice tech.
I appreciate the quality of the work performed. Carpets have not been this clean in a long time.
Very great customer service and my carpet looks amazing.
Quick friendly service with excellent results!
You deliver on your promise, providing a high-quality result with great satisfaction.
Always an excellent result for my light beige carpeting! I love that there’s no chemicals left in the carpet fibers too. Have had our sectional cleaned several times & always turns out so clean and fresh-looking.
Showed up on time, courteous, and did a great job.
I addressed pet odors with my technician he stated that he did not smell them even though the black light showed them, I told him I was willing to pay extra. He did not treat the pet stains or odors. There are still spots on my carpet that smell like dog urine as if they had not been cleaned at all. I spend a lot of money to have my carpets cleaned and I feel like it was a waste!
Great customer service
Great job cleaning the carpets and our technician was very personable and explained the process thoroughly.
Most of the spots that we're went over are still there (there wasn't that many.) Overall the carpet seems cleaner though I lasked to tec to clean a area rug I was abo ut 10 foot by 6 foot and he said he couldn't do that area of carpet below it if you did the area rug. It would have tight taking him a couple minutes maybe o-will
Loved that it wasn't soaking wet, or rippling the carpet! There was no odor and safe to walk on with booties given to you for the next 5- 8 hours. Everything looked so clean afterwards!
The guy was polite and on time
Not be so costly. Make it Easier for your techs to get ahold of there supervisor.
My carpet and tile look amazing and the technique is awesome and Paul was very knowledgeable.
Great customer service from your employee!!
Everyone was polite and answered my questions, The service man was very nice and worked well Yor company stood by the quote that was given to me on the phone I am happy with the results for my carpet is old I have used your service before and many people do where I live Word of mouth is the best advertising you can get Thanks EH
Prompt, professional, friendly and the pre/post procedure/care was explained in detail.
No residue
Carpet is streaked and doesn’t look clean. It looks as if the dirt was just dragged around.
To make things right I would suggest a refund. I can provide a picture to prove my point if necessary.
Do not use harsh chemicals. Have been very happy with results... and service tech was super!
The technician is awesome.
Service made carpet look amazing. I mentioned prior owner had dog and cats . He got out additional machine to get down in the base of the carpet.
THE SPEED WHICH WE COULD PUT THE CHAIRS AND OTHER FURNITURE BACK TOGETHER RUG WAS IMMACULATE AND WE COULD WALK ON IT SHORTLY AFTER THE SERVICE WAS DONE