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based on 87576 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I didn't like the fact that he wouldn't move anything, not even a small ottoman. Other than that I liked the service but I will go with another company because it is important to move small furniture.
Cleans really well
Technicians are professional and polite and I like how quickly everything drys and without a strong smell
Arrived on time, courteous & professional
No odor, carpet looks new
They clean very well and don’t take forever to dry.
excellent job very professional will recommend very highly
thank you
My carpet did not feel crunchy the next day.
Great service and professional cleaner
Effective & friendly
great staff good results
Tile and Carpet turned out Excellent.
The technicians are extremely social and very cordial. They go to great heights to clean your carpets yet take great strides not to havoc in your home. Once the cleaning process is complete you can see right away how clean your carpets are and in a very short period of time. I highly recommend Zerorez to all.
I was very pleased with the job. My rugs look great. The service was prompt and the service person was wonderful. You can be proud of how he represents your company.
Dan was very professional and explained everything he was going to do. Also he actually went over some sore spots. Totally satisfied with his efforts!
Your service technician was professional, courteous and did a fantastic job.
The Tech explained what was going to happen & offered us options and was quick and neat & friendly. Carpets look great.
Quick, friendly and efficiency!
My technician, Luke, was fabulous. On-time, thorough, very knowledgable and nice as can be. Your product seems to clean so much better than harsh chemicals. Plus, I like the environmental aspect of using water vs. chemicals. Pricing is more than reasonable . I've ALREADY told a few friends. You are our new "Go To" carpet cleaners.
How clean my carpets turned out!
All good
I like that my carpet stays clean longer and spots don't reappear.
No residue left behind.
Excellent Customer Service.
You did not clean our grout. Your tech, not only failed to clean it, but proceeded to seal and tell us it would dry lighter and would be clean. Which it did not. 2nd tech came and used different tools (the first guy didn’t even attempt to try), but still could not lighten up the grout. The house is only 2 years old and only had a few spots we wanted taken care of, so we wasted $400 for nothing.
The only way to make it right is to reimburse us for the money we paid for a service we did not receive
Carson did a great job. Very professional. Very hard worker. I am very happy with how our carpets look. Thank you
The outcome promptness and the professional service tech.
Dustin did an excellent job. Everything came clean. When the rugs in the remaining two rooms are cleaned, I will request Dustin.
Unfortunately you advertise not crunchy and no products used. The technician used an orange product (natural he said) but now my carpets are crunchy. I liked the technician and liked his work. He did a good job but now my carpets are crunchy and you advertise no crunch!! What is the product that is orange based that made my carpets this way? I had 3 different types of carpet and they are all crunchy!!
Came at 10:00 which was perfect. He started right away, inspecting & explaining his every move. He explained everything to me in detail so afterwards I didn’t have any questions! The service technician was very respectful to me & my household belongings.
The final product was more than I expected. It did not stink when it was drying & looks fantastic !!
So very happy with Zerorez will definitely use them again!
Thank you,
D.Gross
First, I didn't care for the way the technician "broke the news" to me that there was a pet stain (urine) in the carpet in our townhouse and DOUBLED the cost of the cleaning with the removal/deo treatment. His "news" should have been more scripted, factual, more professional -- such as "ZeroRez always checks for pet stains before cleaning. We do this with a black light which illuminates the pet urine. A stain was found in X room." He seemed to be winging it (his explanation a sales up sell), which caused it to ring of untruth.
Given what we know about our son's cat's behavior (he always used his pottybox situated at the bottom of the stairs in the entry to the 2nd floor townhouse), it was shocking to hear he'd (the cat) pee in the room of our renter but no where else in the townhouse.
Shocking to hear that "An entire gallon" of product needed to be used for the treatment ($80).
Shocking to learn that your product/system somehow manages to pass completely through the carpet backing, through the rubberized pad, and down into the subfloor wood, while the cleaning/extraction machine effectively extracts 100% back up/out through three filtering layers? Seems miraculous, frankly.
Shocks aside, because the cleaning was arranged remotely, neither I/nor our son or renter were there to witness the discovery via black light, because we are now landlords (since our son moved out that weekend, renter stayed on), we were compelled to pay ZeroRez's fee. Wondrous that neither our renter (who lived in the pee'd room) nor our son didn't notice it. Even ONE cat pee is so stinky, but they detected no smell reported, saw no visible signs while living there.
While I realize that it may have been completely legitimate, we will always remember feeling shocked, possibly taken advantage of, and squeezed to pay the 'ransom'