Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84381 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 16, 2025 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule. Technician arrived with in the agreed time frame. Technician was friendly and professional . We are satisfied with the results.

Report a concern   January 16, 2025 — Rated 10 out of 10 by K.Q. Zerorez Phoenix
What do you like about our products and services?

Zero Rez was fantastic our technician was very thourough and pleasant. I would recomend and use them again

Report a concern   January 16, 2025 — Rated 10 out of 10 by H.F. Zerorez Phoenix
What do you like about our products and services?

Service technician Michelle did a great job.

Report a concern   January 16, 2025 — Rated 10 out of 10 by M.A.I. Zerorez Phoenix
What do you like about our products and services?

Rugs look cleaner and service was on time and efficient .

Report a concern   January 16, 2025 — Rated 10 out of 10 by N.K. Zerorez Phoenix
What do you like about our products and services?

Great job cleaning our carpet. Zerorez is the Best!!

Report a concern   January 15, 2025 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

Technician was very helpful and polite

Report a concern   January 15, 2025 — Rated 9 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Carpets and tile cleaned very nicely. Technician (Joshua) was very polite, professional and respectful. Everything went smoothly.

Report a concern   January 15, 2025 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Process does an excellent job to clean the floor and leave it dry

Report a concern   January 15, 2025 — Rated 10 out of 10 by Michael Gonzales Zerorez Phoenix
What do you like about our products and services?

Cody, Zerorez Technician, was on time, very cordial, very professional with expert knowledge on our needs to clean and treat our carpet.
As a returing customer, our carpet was cleaned and treated with outstanding results. We were offered a Veteran's discount and a very acceptable price for the work accomplished!
We highly recommended Zerorez to all, family, friends, etc., needing carpet, flooring, and air duct cleaning.

Report a concern   January 15, 2025 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Floors look great! Tile and carpet. I was able to schedule quickly and the technician did a great job!

Report a concern   January 15, 2025 — Rated 3 out of 10 by D.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had you clean my carpets last year, great job.
So this year I want my tile floors and grout cleaned, I’ll admit they’re better. But not great so I’ve been spending the last 2 hours on my hands a knees with a grout product and stiff brush. There is a 80% improvement over your process.
I certainly could not recommend you company to provide this service.

Report a concern   January 15, 2025 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

On time and Joshua explained everything.

Report a concern   January 15, 2025 — Rated 10 out of 10 by Cindy Rice Zerorez Phoenix
What do you like about our products and services?

Our bedroom carpets had never been cleaned and were quite soiled. Robert did a great job and left them looking and feeling almost new. We are very pleased with the service.

Report a concern   January 15, 2025 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Good job

Report a concern   January 15, 2025 — Rated 10 out of 10 by Karen Brown Zerorez Phoenix
What do you like about our products and services?

Great service great product love it

Report a concern   January 15, 2025 — Rated 7 out of 10 by J.S. Zerorez Phoenix
What could we do to improve?

Be more reasonable with your $ “charges” Especially for repeat customers.

Report a concern   January 15, 2025 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Always a good experience. 30 year old grrout cleaning is fantastic...looks almost new.

Report a concern   January 15, 2025 — Rated 10 out of 10 by L.Z. Zerorez Phoenix
What do you like about our products and services?

Organized, outstanding cleaning process removes dark soiled areas, carpets feel "like carpet" instead of stiff, dries quickly, polite efficient technicians. All positives!

Report a concern   January 15, 2025 — Rated 7 out of 10 by D.G. Zerorez Phoenix
What could we do to improve?

Technician was super friendly, and represent your company in an absolute wonderful and professional manner.
I think the price was fair. I think the service was fair but the carpets are still dirty and it doesn’t show that you were even there.

I’m going to try you again for some grout work and possible duct cleaning.
And have a technician look at carpet solution.

Report a concern   January 14, 2025 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

We have used Zerorez for years and love the product and service. Our carpet is 18 years old, and I am convinced that it would be completely gone now if we didn’t use Zerorez. It always pops back beautifully. David did a great job on our carpets this time. Thank you.

Report a concern   January 14, 2025 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

Repeat customer. Excellent service. Even better value. Highly recommended.

Report a concern   January 14, 2025 — Rated 5 out of 10 by A.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My first experience with zero rez is what brought me back this time. However, the quality of the work this time was below standard. The gentleman overall did okay for the size and neutral color of the couch but there were at least 3-5 cushions that still had multiple marks on them. He told me they were not marks that could come out. As soon as he left, I took my personal carpet/couch cleaner and spot sprayed and they instantly came up and the cushions are now spot free. Though my couch was in pretty bad shape after 5 kids and 2 dogs, I didn’t have the highest of expectations but the basic work of spot cleaning went to the wayside and it appeared as though the gentleman was more lax in his job and did the absolute bare minimum.

Report a concern   January 13, 2025 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Everything!!! Ryan is the best. Knowledgeable and a hard worker!!!! And a very nice person

Also the girl who I talked with to make an appointment was the best too. So so nice and very helpful
All was #10

Report a concern   January 13, 2025 — Rated 3 out of 10 by D.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We paid extra for pet urine and one of the rooms smelled worse after you left. Though the carpets looked cleaner, they smelled of urine and wet carpet.

Report a concern   January 13, 2025 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

fast

Report a concern   January 13, 2025 — Rated 10 out of 10 by Jeff Wilde Zerorez Phoenix
What do you like about our products and services?

Zero rez did a great job on my carpet and they always do. Only carpet cleaner i will sue.

Report a concern   January 13, 2025 — Rated 10 out of 10 by N.J. Zerorez Phoenix
What do you like about our products and services?

We like the cleaning product, more clean than chemical.

Report a concern   January 13, 2025 — Rated 1 out of 10 by L.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Absolutely 100% ZERO difference on the before and after photos. Wasn't sure what was worse, the technician being 1.5 hours late from the ridiculous "window" arrival or the quality of work.

Report a concern   January 13, 2025 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

I love that Zerorez doesn't use harsh chemicals. Sean was very professional, knowledgeable, and considerate of my cat (who was scared by the process). My tile and carpet look and feel great! I would highly recommend Zerorez!

Report a concern   January 13, 2025 — Rated 10 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

Clean carpets with no harmful chemicals. Polite and professional technicians.


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