Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84679 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 25, 2019 — Rated 7 out of 10 by K.A. Zerorez Phoenix
What could we do to improve?

The extras you charge are way more than others. I went from 200 to 314 not happy

Report a concern   March 25, 2019 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

On time & did a good job.

Report a concern   March 25, 2019 — Rated 10 out of 10 by Patricia Cox Zerorez Phoenix
What do you like about our products and services?

I loved my carpets after Zerorez cleaning, they never looked so clean before since we moved into the house 2 yrs ago. They did a great job!!!! The price was just perfect/affordable and I am very satisfied, also I am gonna call them again. Thank you very much.

Report a concern   March 25, 2019 — Rated 0 out of 10 by A.T.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Good afternoon,

I understand that zero res uses an enzyme water that leaves no residue. Our carpets may be difficult to clean, or because of the pile, maybe they cast shadows. It appears that they have a residue left behind on them. They don't appear clean. The technician did take a brush to the doorways and as he wiped them - there was a substantial amount of dirt on the white cloth.

I clean my own carpets at home with a consumer cleaner - I just use water and go over the carpet several times - my carpets are champagne and do get clean

I think that we used your service before and I recall the same outcome.

Thank you

Report a concern   March 25, 2019 — Rated 10 out of 10 by Jim Fox Zerorez Phoenix
What do you like about our products and services?

Good service,quality,cleanliness

Report a concern   March 25, 2019 — Rated 10 out of 10 by Bemis Eshbaugh Zerorez Phoenix
What do you like about our products and services?

The technician was very thorough, answered all questions and finished in good time.

Report a concern   March 25, 2019 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

I love that they use a natural cleaning solutions.

Report a concern   March 25, 2019 — Rated 5 out of 10 by B.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The cleaning went great but I think it is not ok when I am charged for a full price of a room even tho only 16 to 32 square feet are cleaned in 3 of my carpeted rooms. And to go from $400 in my prior cleaning with you guys to almost $900 when the same areas were cleaned. Doesn't make any sense to me.

Report a concern   March 25, 2019 — Rated 9 out of 10 by G.R. Zerorez Phoenix
What do you like about our products and services?

Very professional personal

Report a concern   March 25, 2019 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Great service and very professional, efficient and completed to my satifaction!

Report a concern   March 25, 2019 — Rated 10 out of 10 by Jeff Tompkins Zerorez Phoenix
What do you like about our products and services?

The carpet doesn’t have that crunchy, detergent feel to it afterwards.

Report a concern   March 25, 2019 — Rated 9 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

The soap-free clean is amazing/ Carpets are clean and fresh every time.

Report a concern   March 25, 2019 — Rated 10 out of 10 by Monica Deyoung Zerorez Phoenix
What do you like about our products and services?

Outstanding customer service and the tech was so nice and professional! No smell to the carpet and every stain came out with no issues. I have been using Zerorez for years and wouldn't trust anyone else with my floors. He even game me little footies to wear until the carpet was dry. Don't look anywhere else...just use the best the first time! Zerorez is amazing!!!

Report a concern   March 25, 2019 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Always do a thorough professional job.

Report a concern   March 25, 2019 — Rated 10 out of 10 by Dr. Steven Sabatino Patti Sabatino Zerorez Phoenix
What do you like about our products and services?

Absolutely the best service person for carpets we have ever had. Professional and did the best job ever.

Report a concern   March 25, 2019 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Zerorez does a thorough job of cleaning our carpeting. The carpets stay cleaner, longer just as their advertising claims.

Report a concern   March 25, 2019 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

On time, quick and did a great job!

Report a concern   March 25, 2019 — Rated 10 out of 10 by Jeanne Dye Zerorez Phoenix
What do you like about our products and services?

No chemicals. Easy to make appointments. Friendly staff and technicians.

Report a concern   March 25, 2019 — Rated 10 out of 10 by T.L. Zerorez Phoenix
What do you like about our products and services?

Technician dressed professionally. He cleaned my carpet to my satisfaction.

Report a concern   March 25, 2019 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

My guy was very nice and professional. He did an excellent job. I would for sure use again.

Report a concern   March 24, 2019 — Rated 10 out of 10 by Penny Hieb Zerorez Phoenix
What do you like about our products and services?

The technician was friendly and knowledgable. He skillfully removed paint stains I was afraid were set into the carpet for life. I could not be any more pleased with the quality and service.

Report a concern   March 24, 2019 — Rated 10 out of 10 by T.T. Zerorez Phoenix
What do you like about our products and services?

Very pleased with results and the people I dealt with!

Report a concern   March 24, 2019 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

The technician was fantastic and the job he did on the carpet was absolutely amazing.

Report a concern   March 24, 2019 — Rated 10 out of 10 by K.E. Zerorez Phoenix
What do you like about our products and services?

Carson was AMAZING!!!

Report a concern   March 24, 2019 — Rated 10 out of 10 by E.Y. Zerorez Phoenix
What do you like about our products and services?

Quick service. Great service. Clean carpets. Friendly.

Report a concern   March 24, 2019 — Rated 10 out of 10 by Troy Steckenrider Zerorez Phoenix
What do you like about our products and services?

I had a wonderful experience with your crew.
They did my wall to wall on the stairs and upstairs.
Then cleaned all my area rugs. GREAT JOB!
Very Professional, clean and thorough.

Report a concern   March 24, 2019 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

We have used the same tech several times. Trey is courteous, knowledgeable and efficient.
The service is on time and thorough. I would highly recommend Zerorez for carpet and stone cleaning.

Report a concern   March 24, 2019 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Couch looks like new. Carpets feel clean and soft!

Report a concern   March 24, 2019 — Rated 10 out of 10 by A.F. Zerorez Phoenix
What do you like about our products and services?

Attitude and commitment

Report a concern   March 24, 2019 — Rated 8 out of 10 by C.C. Zerorez Phoenix
What could we do to improve?

The chemicals to treat dog urine is too expensive. I could save the money from the cost of that to get new carpet


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