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based on 87577 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
That it doesn't use soap and that your service is excellent!
Michael did a fantastic job! The carpets are so much nicer now. He explained the process and then got right to work and finished our whole house in barely over an hour. He was very pleasant and professional. I would absolutely use Zerorez again from here on out each time I need my carpets cleaned. Thank you!
I like the idea of the use of water instead of harsh chemicals and my tech Brandon was courteous and informative through the entire process!
Staff was friendly, carpet looks great!
Everything is good
I've heard several good comments from a number of people in regards to the quality of floor/carpet cleaning services provided by Zerorez.
After having used various different floor/carpet cleaning companies over the years I must agree that the finished product from Zerorez is,in my opinion, a much better result!
No chemical smell, greatly reduced dry time, and no 'crunchy' feel to carpet just as I was informed would be the case.
Extremely satisfied with the result!
I must also add that my technician, Carson, was outstanding! Punctual, professional, knowledgeable and expressed genuine concern that i was satisfied with the work before leaving my home.
Thank you Carson, it was a pleasure!
You don't use any chemicals
That your company uses their own treated water.
The promise to redo any work that wasn't totally acceptable is without a doubt correct even on stubborn stains like blood.
Lower the cost. The tech and service was excellent.
Quick, clean,and efficient
technician was let in and house was vacant. we walked through and he pointed out prior problems with pet stains, etc. he had 3 bedrooms, hallway, and stairs to prespot ??? treat the pet stain areas, set up and clean.. everything was done upstairs. downstairs he said he couldn't do because there were issues with the grout joints and so he said he just mopped with a fiber mop ??? my granddaughter and I left to run to the post office ( approx 1 mile ) and then up the street to get a drink and lotto tickets.. we were actually at the circle k ( 1/2 mile from house ) when he called saying he was done. the amount of time was no more than 3/4 of an hour to a full hour max. we both said that how could he be already done. since then the upstairs smells old..like a musty old motel.. I just thought, from what I've heard that the cleaning experience would have had better results. I know its been a few weeks before I submitted this survey, but with my work schedule and prior commitments I was just able to move in and respond.
All the tiny pee stains from my small dog came back. Every single one. I am not happy as JonJay and Rich talk about how you can get out any pee stain. Unfortunately you can not and our house is on the market to be sold and has pee stains. I paid $350 for 3 rooms 1 hall way and our stairs and honestly it does not look much better then before. Very Disappointed.
Name removed
Cleaning without residue, professional end-to-end
We only had the carpet cleaned a couple of days ago. So I can't make any decision yet
We had a great experience - everything went smoothly and technician was on time and was very pleasant and knowledgeable and provided additional information on cleaning our tile should we decide to do that later on. Our carpets look great!
Office personnel kind and knowledgeable, technicians polite, hard working, knowledgeable, and no chemicals or odors.
Professionalism of employees and attention to detail.
Quick response and appointment times. He did a great job in explaining what he was doing. Overall excellent service
Good cleaning, reasonable cost, great service
Did a wonderful job...the carpet looks great now but will know more in months to come....so ask me in a couple of months!!!
Service is excellent and my carpet and tile look great!
My service technician Dustin was professional and a pleasure to do business with.
Everything was great.
Did a great job
The service was superior.
That you don't use chemicals and how clean my upholstery and floors are
Everything was great ! Clean smelling no chemical smell very happy
On time, price is right, and carpets areclean and stay clean.
The techs who came to our house were extremely professional and did an excellent job. They were thorough in explaining what exactly they did. My only issue was on the bill our living room was counted as two rooms which I feel is a little unreasonable. When I asked the techs about it they said that most living rooms are counted as two rooms due to the size of them. My living room measures basically 13' 3"x 23' 3' or apprx 308 sqft, with about 70sqft covered with furniture that was not moved during the cleaning process so is 238 sqft considered two rooms?
As I said the techs did a great job and I will most likely call on Zerorez in the future to clean our carpets and tile rooms again. Perhaps just notify customers when they call that a living room is most likely going to count as two rooms when they are calling on "3 rooms for xxx price" deal.
I like that I'm not putting chemicals into my house and the carpets get very clean!, The technician was quick but thorough and very nice.