Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84679 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 5, 2019 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

No harsh chemicals. Great job. Professional and respectful.

Report a concern   April 5, 2019 — Rated 10 out of 10 by Sherry Sobolik Zerorez Phoenix
What do you like about our products and services?

Efficient and friendly service. The service man did a great job and was very professional.

Report a concern   April 5, 2019 — Rated 10 out of 10 by Kathy McHugh Zerorez Phoenix
What do you like about our products and services?

Employee was very professional, worked hard and rugs look great!

Report a concern   April 5, 2019 — Rated 10 out of 10 by Shane Everitt Zerorez Phoenix
What do you like about our products and services?

The professionals at Zerorez are unparalleled and no other cleaning company can rise to the standard. I appreciate the level of service and care each skilled technician has with each service order. Calling out our last tech Austin specifically for his kindness and his intensity to want to fix the mess Stanley Steamer left at my Mother inlaws home. I have only used Zerorez and will only use them for our family.

Report a concern   April 5, 2019 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

Always do such a great job. Very professional

Report a concern   April 5, 2019 — Rated 10 out of 10 by Taylor Jennings Zerorez Phoenix
What do you like about our products and services?

The tiles came out great and the technicians were polite.

Report a concern   April 5, 2019 — Rated 10 out of 10 by H.Z. Zerorez Phoenix
What do you like about our products and services?

THE SERVICE IS SIMPLE, EFFICENT AND DOES WHAT IT SAYS IT WILL DO....CLEAN THE CARPET. THE TECH WAS SO PROFESSIONAL, LISTENED AND DID A GREAT JOB.

Report a concern   April 5, 2019 — Rated 10 out of 10 by S.O. Zerorez Phoenix
What do you like about our products and services?

Carpet is clean and stays clean longer.

Report a concern   April 5, 2019 — Rated 0 out of 10 by D.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I wish I would have taken pictures, I won't be back down in the valley until the afternoon of the 10th of April. I will send you pictures then. The house is going to be put for sale soon and the carpet will need to be alot more presentable than it is now.
The young man that cleaned the carpet said it would look better when it dried but actually looks as bad or worse. The traffic areas are terrible, I'm not really sure without chemicals whether these dark areas will come clean. I will send you pictures and you can decide if there is anything you can do than.
Thankyou for your response,
Name removed

Report a concern   April 5, 2019 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

the guys were fast and efficient, ad the carpet looks great!

Report a concern   April 5, 2019 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Customer service is always wonderful and cleaning is amazing! My grout is back to its normal color and the carpets look like new. The man doing the job was very kind and communicated greatly.

Report a concern   April 4, 2019 — Rated 10 out of 10 by W.G. Zerorez Phoenix
What do you like about our products and services?

Chris was awesome!
Great job!

Report a concern   April 4, 2019 — Rated 8 out of 10 by D.H. Zerorez Phoenix
What could we do to improve?

When scheduling, I was unaware of how long it would actually take for the cleaning and felt that maybe an estimated time of how long it would take would have been nice as I may have tried to schedule an earlier start time, even though he was late due to an issue, I did receive a call to late me know about 10 min before the end arrival time that he would be late.

Report a concern   April 4, 2019 — Rated 10 out of 10 by N.K. Zerorez Phoenix
What do you like about our products and services?

The technician that came to clean my carpet and tile did an excellent job. He was so thorough and worked very hard.

Report a concern   April 4, 2019 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

always had great service

Report a concern   April 4, 2019 — Rated 9 out of 10 by N.D. Zerorez Phoenix
What do you like about our products and services?

Listened to what I needed and did a good job.

Report a concern   April 4, 2019 — Rated 9 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

Very polite, efficient and knowledgeable technicians.

Report a concern   April 4, 2019 — Rated 10 out of 10 by Carol Benford Zerorez Phoenix
What do you like about our products and services?

Great cleaning job. Realistic prices, Steve was the best.

Report a concern   April 4, 2019 — Rated 1 out of 10 by M.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Left my carpets crunchy. Unlike what they claim on the radio won’t happen.

Report a concern   April 4, 2019 — Rated 10 out of 10 by Toni Luellen Zerorez Phoenix
What do you like about our products and services?

Done an amazing job!! He got stained spots completely out!! Way to do a job!!!!

Report a concern   April 4, 2019 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

The technician was knowledgeable, reliable and courteous. The carpet looks and smells great. It dried easily. I’m very pleased.

Report a concern   April 4, 2019 — Rated 10 out of 10 by Ginger Morton Zerorez Phoenix
What do you like about our products and services?

Online scheduling made it a super easy process. The tech arrived on time and went over the process and pricing before he started. Carpets look good as new!

Report a concern   April 4, 2019 — Rated 10 out of 10 by N.D. Zerorez Phoenix
What do you like about our products and services?

It cleaned my carpet very well

Report a concern   April 4, 2019 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

The cleaning tech was great. He did a fantastic job and clearly explained his work.

Report a concern   April 4, 2019 — Rated 10 out of 10 by V.H. Zerorez Phoenix
What do you like about our products and services?

The technician was knowledgeable and hard working. He was friendly and did a great complete job.

Report a concern   April 4, 2019 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

Great job. Carpets look good. Friendly and good customer service for the guys that were here

Report a concern   April 4, 2019 — Rated 10 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

Nice crew thank you

Report a concern   April 4, 2019 — Rated 10 out of 10 by Kyle Zimmer Zerorez Phoenix
What do you like about our products and services?

Great service from our technician and the carpeting looks and smells great. Thank you.

Report a concern   April 4, 2019 — Rated 8 out of 10 by G.K. Zerorez Phoenix
What could we do to improve?

please keep your time commitment windows; i waited past the window of time, and was offered the cleaning of an additional room for my inconvenience... luckily, i was able to be home this day, otherwise i would've had to cancel. don't let previous clients ADD rooms to their previously made arrangements, which then has a domino effect and makes me an unsatisfied customer, free cleaning of a room or not.

Report a concern   April 4, 2019 — Rated 9 out of 10 by Dominique Rose Zerorez Phoenix
What do you like about our products and services?

I was delighted with the efficient and pleasant service I received on the phone when I called to reschedule my appointment.
The tech that came to the house was polite and professional, and had all the tools to redo my quote on the spot. No pressure or upselling; fast and friendly service.


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