Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84679 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 2, 2019 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

The technician did an excellent job removing the dirt from our carpet. However, his truck left an oil stain on our driveway! I cannot scrub it off.

Report a concern   May 2, 2019 — Rated 10 out of 10 by Paul Sturgill Zerorez Phoenix
What do you like about our products and services?

Kyle showed up on time, we discussed areas of concern, he explained the plan of action and pricing. The carpet looked, smelled and felt great. Will definitely use Zeroez again

Report a concern   May 2, 2019 — Rated 7 out of 10 by R.B. Zerorez Phoenix
What could we do to improve?

The tech came to our house after already making a couple of stops. I did not see him change the water. It makes me wonder if the same water is used stop after stop?

If the stop before me had bed bugs what prevents your system from transferring the critters to my house?

Report a concern   May 2, 2019 — Rated 6 out of 10 by S.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The young man was very nice, but, whatever product is used on the tile and grout did not work
as well as the company I usually use. I wish I had stayed with them.

Report a concern   May 2, 2019 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Fast efficirny

Report a concern   May 2, 2019 — Rated 10 out of 10 by Brittany Kiehle Zerorez Phoenix
What do you like about our products and services?

My technician was awesome! He was friendly and knowledgeable and courteous. I always choose zeroeez!! Thank you!!

Report a concern   May 2, 2019 — Rated 6 out of 10 by D.Y. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Cleaning wasn't as good as it normally is. There are areas that look like they were missed.

Report a concern   May 2, 2019 — Rated 10 out of 10 by E.H. Zerorez Phoenix
What do you like about our products and services?

fast, friendly, professional service.... gets carpets super clean at a competitive price

Report a concern   May 2, 2019 — Rated 0 out of 10 by J.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Person kept looking at his watch as if he had to be somewhere else
also didn't take time to do a good job on the groute. Missed a couple
of places on the carpet

Report a concern   May 2, 2019 — Rated 10 out of 10 by Tony Arlotta Zerorez Phoenix
What do you like about our products and services?

Did a great job

Report a concern   May 2, 2019 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Carpet still a little crunchy but overall a great experience.

Report a concern   May 2, 2019 — Rated 10 out of 10 by Shari McMurry Zerorez Phoenix
What do you like about our products and services?

No chemicals, quick dry time and the Tech, (Brad) was on time, curtious and knew the product and services very well.

Report a concern   May 2, 2019 — Rated 0 out of 10 by S.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I thought the cost was terribly high for the area done and the time spent. Tile cleaning was a joke----spray some stuff on----swoosh it around and mop it----took about 10 minutes. Actually only cleaned about 500 square feet of carpet.

Report a concern   May 2, 2019 — Rated 10 out of 10 by Jason Baumbach-Son Zerorez Phoenix
What do you like about our products and services?

Very happy with the carpet cleaning. My husband wanted to know why I didn't have you clean our tile at the same time. I guess I will be calling to set that up!

Report a concern   May 2, 2019 — Rated 8 out of 10 by J.D. Zerorez Phoenix
What could we do to improve?

The service tech was great. Results were great. We did decide to have the protection added to the carpet and tile, not knowing it would have a strong smell which lasted for hours.

We have allergy and asthma problems. Customers should be told.

Report a concern   May 2, 2019 — Rated 10 out of 10 by W.H. Zerorez Phoenix
What do you like about our products and services?

I have already recommended your company to two friends. Technicians were very professional & efficient.

Report a concern   May 2, 2019 — Rated 10 out of 10 by John Cicola Zerorez Phoenix
What do you like about our products and services?

Great product, it really does what is advertised.
Everyone I have worked with is very nice.

Report a concern   May 2, 2019 — Rated 8 out of 10 by J.G. Zerorez Phoenix
What could we do to improve?

It is kind of pricey compared to other places that also use high pressure water as well.

Report a concern   May 2, 2019 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

Tech did a wonderful job! My carpets look great!

Report a concern   May 2, 2019 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

Clean carpet. No crunchy carpet and drys fast. Service has always been top notch. Love empowered water. I use it to clean with.

Report a concern   May 2, 2019 — Rated 10 out of 10 by Nancy Jobin Zerorez Phoenix
What do you like about our products and services?

Tech was courteous, knowledgeable and professional. Carpets look great

Report a concern   May 2, 2019 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

On time, professional and do a great job.

Report a concern   May 2, 2019 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

The technician, Rob, was very professional. He clearly explained what he was going to clean, the costs, and benefits if we wanted to add any additional services. Upon explanation, we did add the carpet protection and we are very happy with the result. Rob used corner guards so as not to scuff up our walls and shoe covers to not track in any outside dust. I definitely will use Zerorez again and will specifically ask for the technician, Rob, to service our home again in the future.

Report a concern   May 2, 2019 — Rated 10 out of 10 by C.O. Zerorez Phoenix
What do you like about our products and services?

The gentlemen that came to my home were prompt, friendly and courteous.
My floors look so good! there is no lingering odor. I appreciated knowing the estimated cost of my services.

Report a concern   May 2, 2019 — Rated 10 out of 10 by E.H. Zerorez Phoenix
What do you like about our products and services?

Great results from quality products delivered with professional service.

Report a concern   May 2, 2019 — Rated 10 out of 10 by Judy Treat Zerorez Phoenix
What do you like about our products and services?

So far carpet looks great. Was a little worried when I saw how stretched out and wet it seemed. Today it is dry and hopefully the stain resistant application will work. It looks good tho. Resend this survey to me in a week

Report a concern   May 2, 2019 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

The technician was very helpful and very prideful in his work

Report a concern   May 1, 2019 — Rated 10 out of 10 by Denny Dumler Zerorez Phoenix
What do you like about our products and services?

Very focused tech who did an incredible job

Report a concern   May 1, 2019 — Rated 9 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

No Chemicals.
Good customer service.

Report a concern   May 1, 2019 — Rated 10 out of 10 by E.J. Zerorez Phoenix
What do you like about our products and services?

Great service professional techs. Concern with customer service fair priced


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