Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84679 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 21, 2019 — Rated 10 out of 10 by Judy Secory Zerorez Phoenix
What do you like about our products and services?

The Tech explained what was going to happen & offered us options and was quick and neat & friendly. Carpets look great.

Report a concern   May 21, 2019 — Rated 10 out of 10 by Sholeena Gable Zerorez Phoenix
What do you like about our products and services?

Quick, friendly and efficiency!

Report a concern   May 21, 2019 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

My technician, Luke, was fabulous. On-time, thorough, very knowledgable and nice as can be. Your product seems to clean so much better than harsh chemicals. Plus, I like the environmental aspect of using water vs. chemicals. Pricing is more than reasonable . I've ALREADY told a few friends. You are our new "Go To" carpet cleaners.

Report a concern   May 21, 2019 — Rated 10 out of 10 by N.C. Zerorez Phoenix
What do you like about our products and services?

How clean my carpets turned out!

Report a concern   May 21, 2019 — Rated 10 out of 10 by E.F. Zerorez Phoenix
What do you like about our products and services?

All good

Report a concern   May 21, 2019 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

I like that my carpet stays clean longer and spots don't reappear.

Report a concern   May 21, 2019 — Rated 10 out of 10 by N.A. Zerorez Phoenix
What do you like about our products and services?

No residue left behind.
Excellent Customer Service.

Report a concern   May 21, 2019 — Rated 0 out of 10 by B.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You did not clean our grout. Your tech, not only failed to clean it, but proceeded to seal and tell us it would dry lighter and would be clean. Which it did not. 2nd tech came and used different tools (the first guy didn’t even attempt to try), but still could not lighten up the grout. The house is only 2 years old and only had a few spots we wanted taken care of, so we wasted $400 for nothing.
The only way to make it right is to reimburse us for the money we paid for a service we did not receive

Report a concern   May 21, 2019 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Carson did a great job. Very professional. Very hard worker. I am very happy with how our carpets look. Thank you

Report a concern   May 21, 2019 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

The outcome promptness and the professional service tech.

Report a concern   May 21, 2019 — Rated 10 out of 10 by James Pier Zerorez Phoenix
What do you like about our products and services?

Dustin did an excellent job. Everything came clean. When the rugs in the remaining two rooms are cleaned, I will request Dustin.

Report a concern   May 21, 2019 — Rated 7 out of 10 by K.G. Zerorez Phoenix
What could we do to improve?

Unfortunately you advertise not crunchy and no products used. The technician used an orange product (natural he said) but now my carpets are crunchy. I liked the technician and liked his work. He did a good job but now my carpets are crunchy and you advertise no crunch!! What is the product that is orange based that made my carpets this way? I had 3 different types of carpet and they are all crunchy!!

Report a concern   May 21, 2019 — Rated 10 out of 10 by Dorothy Gross Zerorez Phoenix
What do you like about our products and services?

Came at 10:00 which was perfect. He started right away, inspecting & explaining his every move. He explained everything to me in detail so afterwards I didn’t have any questions! The service technician was very respectful to me & my household belongings.
The final product was more than I expected. It did not stink when it was drying & looks fantastic !!
So very happy with Zerorez will definitely use them again!
Thank you,
D.Gross

Report a concern   May 20, 2019 — Rated 8 out of 10 by S.M. Zerorez Phoenix
What could we do to improve?

Nothing, I think your guy did a good job, the carpet looked great when he finished, however there were a lot of spots that returned the next morning after the carpet was dry.

Report a concern   May 20, 2019 — Rated 10 out of 10 by W.C. Zerorez Phoenix
What do you like about our products and services?

friendly techs and support. quick dry no smells or crunchy rugs

Report a concern   May 20, 2019 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Your service people are on time and polite. Your cleaning products get the job done, even on carpet with spots or stains.

Report a concern   May 20, 2019 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Tech was friendly and professional, took great care in my home and carpets came out great!

Report a concern   May 20, 2019 — Rated 5 out of 10 by K.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Unfortunately the gentleman that did our cleaning really tore up or corners on our walls. I have been going to repaint and I guess now is the time.

Report a concern   May 20, 2019 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

The carpet looks like brand new. So far I am very impressed.

Report a concern   May 20, 2019 — Rated 10 out of 10 by R.K. Zerorez Phoenix
What do you like about our products and services?

The ease of the operation. Almost no odor to the products and NO crunchy carpet.

Report a concern   May 20, 2019 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

My floors look fabulous!! The technicians are wonderful and very personable.

Report a concern   May 20, 2019 — Rated 10 out of 10 by P.A. Zerorez Phoenix
What do you like about our products and services?

I really appreciate the promptness, how friendly the workers are and the awesome job they do. You all are amazing!

Report a concern   May 20, 2019 — Rated 10 out of 10 by Rachel Moore Zerorez Phoenix
What do you like about our products and services?

Very professional and great value! I’ve used them several times and have been happy every time.

Report a concern   May 20, 2019 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

My 20 yr old carpet looks so much better!
Thank you!

Report a concern   May 20, 2019 — Rated 10 out of 10 by H.J.L. Zerorez Phoenix
What do you like about our products and services?

It was all good

Report a concern   May 20, 2019 — Rated 10 out of 10 by George Rojas Zerorez Phoenix
What do you like about our products and services?

They told me from the beginning what to expect and how much it would cost and they didn't add any bogus fees , which is really nice these days. The service guy was very polite and patient with me and was extremely professional.

Report a concern   May 19, 2019 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

Well run company. The result is amazing. My technician was excellent!

Report a concern   May 19, 2019 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Courteous, knowledgeable service rep. Carpets look amazing!

Report a concern   May 19, 2019 — Rated 10 out of 10 by D.E. Zerorez Phoenix
What do you like about our products and services?

Very professional and offers multiple options to fit my needs! Punctual and quick!

Report a concern   May 19, 2019 — Rated 8 out of 10 by V.P. Zerorez Phoenix
What could we do to improve?

Nothing at this time


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