Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84678 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 31, 2019 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

The carpet looks fresh and clean - and with the repellent, it stays that way for a long time.

Report a concern   May 31, 2019 — Rated 10 out of 10 by Marisa Zarracina Zerorez Phoenix
What do you like about our products and services?

Reliable and actually works

Report a concern   May 31, 2019 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

The tech was awesome and you get the carpets very clean without any chemical problems

Report a concern   May 31, 2019 — Rated 10 out of 10 by S.Y. Zerorez Phoenix
What do you like about our products and services?

young man did a great job. rugs looked great!

Report a concern   May 31, 2019 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

I heard about your company from Arizona Humane Society.

This is the second time I used your company for carpet cleaning and I am very pleased. Last year Albert was the technician and this year Cameron was the technician. Both men were very knowledgeable, careful, friendly, and did a great job cleaning our carpets explaining each step and what had to be done. I understand Albert is no longer with your company, but in the future I will definitely ask for Cameron. Such a nice young man and so very competent. Nice to know you hire such smart, clean-cut employees. Makes a different when we welcome them in our home. Thank you! I will refer your company and Cameron to others.

Report a concern   May 31, 2019 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Very good work on the carpets

Report a concern   May 31, 2019 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

Good service and carpets look great

Report a concern   May 31, 2019 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Did good job. On time.

Report a concern   May 31, 2019 — Rated 10 out of 10 by Jace Escamilla Zerorez Phoenix
What do you like about our products and services?

Service was great, love how good my carpet looks

Report a concern   May 31, 2019 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

I like how easy it is to make an appt, how friendly the employees are, and that he explained everything and asked if we had any questions.

Report a concern   May 31, 2019 — Rated 0 out of 10 by M.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet does not appear to be clean. As the carpet dried, spots are still visible.
In the past, we utilized Stanley Steemer, at a lower cost, and have always been satisfied.

Regards, Name removed

Report a concern   May 31, 2019 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Friendly service, no crunchy floors afterwords. Clean smell, but not perfumey or fumey in general.

Report a concern   May 31, 2019 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Great crew!!..very professional, courteous, Carpet looks brand new!!....

Report a concern   May 31, 2019 — Rated 8 out of 10 by M.J. Zerorez Phoenix
What could we do to improve?

We have used Zerorez twice to clean and seal our tile. This second time there seemed to be a film left on the tile and around grout It looks clean but did not like the film that was left. Thanks!!!

Report a concern   May 31, 2019 — Rated 10 out of 10 by Josh Wood Zerorez Phoenix
What do you like about our products and services?

I was impressed & very satisfied w/your entire process...I.e. scheduling my appointment & then experiencing the outstanding professional workmanship of the service agent. It was explained to me all the parameters of my project...I was also pleased w/the skill-set & can do talent of the technician...products used to clean my carpet exceeded my expectations & the expertise/ability of the technician resulted in outstanding result...
*others, In the service industry should adopt this companies service model...
again, THANK YOU for your exceptional service! JW

Report a concern   May 31, 2019 — Rated 8 out of 10 by J.D. Zerorez Phoenix
What could we do to improve?

Always impressed with the customer service. This time for whatever reason, my carpets were “crunchy” after they dried. Also, they took a longer than ususal time to dry?? Overall maybe it was the technicians experience level.

Thank you,

Name removed

Report a concern   May 31, 2019 — Rated 10 out of 10 by Sally Castner Zerorez Phoenix
What do you like about our products and services?

service was very professional and with excellent results

Report a concern   May 31, 2019 — Rated 10 out of 10 by Jan Brown Zerorez Phoenix
What do you like about our products and services?

Fresh, clean soft carpet afterward

Report a concern   May 31, 2019 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

On time, fast.

Report a concern   May 30, 2019 — Rated 10 out of 10 by L.T. Zerorez Phoenix
What do you like about our products and services?

Technician was very polite and thoroughly cleaned the carpets and rug.

Report a concern   May 30, 2019 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

The guys went above and beyond to make my first experience with ZeroRez exceptional. Amazing customer service with a personal touch.

Report a concern   May 30, 2019 — Rated 8 out of 10 by J.W. Zerorez Phoenix
What could we do to improve?

Discuss how often our carpet needs cleaning

Report a concern   May 30, 2019 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Great service and always professional service people.

Report a concern   May 30, 2019 — Rated 10 out of 10 by Kelly Corbett Zerorez Phoenix
What do you like about our products and services?

How amazing our carpets look after zerorez is in our home. Everyone I have dealt with is so professional and does great work. We will keep using zerorez for sure!

Report a concern   May 30, 2019 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Great job!

Report a concern   May 30, 2019 — Rated 10 out of 10 by Jeni Pfefferle Zerorez Phoenix
What do you like about our products and services?

My carpets look great and once dried, soft to walk on. The service tech was on time, explained everything, and was very professional! I’ll keep using ZERORES!

Report a concern   May 30, 2019 — Rated 3 out of 10 by J.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpets are crispy and there are still stains in the carpets. I just think that you over advertise the quality to get subpar cleaning. I paid more for zerorez than what the others to get a better quality. I just feel I didn’t get that.

Report a concern   May 30, 2019 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

I like how fast it was, and how fresh it smelled and Chad was so thoughtful. There were some spots my husband was worried but when we vacuumed it was fine.

Report a concern   May 30, 2019 — Rated 10 out of 10 by Jessica Lopez Zerorez Phoenix
What do you like about our products and services?

I had Zerorez out to clean my carpets and tile and Colton was thorough and quick.

Report a concern   May 30, 2019 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

No harmful chemicals, knowledgeable technicians, price


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