Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85990 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 17, 2019 — Rated 2 out of 10 by T.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The similar water stains were only removed from some of my seats and not others if they spent more than 30min am sure they would have been removed but for $164 I feel ripped off

Report a concern   November 17, 2019 — Rated 9 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

It was quick.

Report a concern   November 17, 2019 — Rated 10 out of 10 by Ana Vargas Zerorez Phoenix
What do you like about our products and services?

It is powered water with no chemicals added and the carpet dries quickly without being crunchy.

Report a concern   November 17, 2019 — Rated 10 out of 10 by Joanna Holt Zerorez Phoenix
What do you like about our products and services?

I didn't think the strains would come out, but they did. The carpet looked new, smelled fresh, and was soft under our feet.
Their process cleaned the carpet without soaking the pad, and it dried within a few hours.
We received professional service at the time we set the appointment and from the tech who cane to our home.
Highly recommend and will definitely use them again.

Report a concern   November 17, 2019 — Rated 9 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

Typically the floors look great and staff is very friendly and has a high attention to detail

Report a concern   November 17, 2019 — Rated 7 out of 10 by D.Y. Zerorez Phoenix
What could we do to improve?

We use Your company all the time and have always had great results. We called to have carpets cleaned for a specific area on a rug. The spot was from our dog having diarrhea. The person cleaned the carpets and told us the spot may not come out. I went in after the carpet as dry and the spot was very dark. I used Resolve on the carpet myself and the spot is now gone. I don’t think the technician used a spot remover first. I could have saved myself a lot of money doing it myself. We had Zerorez at our home in Oceanside, California a week ago for the same problem and the carpets look great. Advise the technician to use spot remover first before cleaning the carpets.

Report a concern   November 17, 2019 — Rated 0 out of 10 by A.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician after pulling on the cord of the vacuum the way he did and broke a special order blown glass vase that has been in the family for over 15 years and hard to replace instead of charging for services should have just waited for management to handle Monday. Instead still charged for the carpet cleaning and at this point what I paid for the cleaning still won’t be enough to cover replacing the item broken let alone the hours I will have to take and see where I am going to find a place to replace an item that was created over 15 years ago as a special order for special candle holders created by my grandfather that is the only thing I had Of him to remember him by that was created and designed by him. Very disappointed as this could have been avoided especially if the cords would have not been pulled in such manner and just walked up to the area being cleaned.

Report a concern   November 17, 2019 — Rated 8 out of 10 by V.S. Zerorez Phoenix
What could we do to improve?

First of all the carpet cleaner was so very pleasant and on time. He explained everything thoroughly and did everything wonderfully. We have a hypoallergenic carpet thats light in color so some of the areas are not exactly cleaned perfectly. ( the high traffic) It is a new carpet and we cannot use any chemicals due to the fact that our daughter has eczema/allergy.

I think it should be a lower cost.

Report a concern   November 17, 2019 — Rated 10 out of 10 by Tina White Zerorez Phoenix
What do you like about our products and services?

What I like about zerorez is that they do not use chemicals...easy to make an appoitment, friendly and on time.

Report a concern   November 17, 2019 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

No chemicals, military discount and my rug and upholstery look new again thank you.

Report a concern   November 17, 2019 — Rated 5 out of 10 by C.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Never got a call they were coming until he was already here and didn't get a 24 hour notice. Did a descent job.

Report a concern   November 17, 2019 — Rated 9 out of 10 by P.K. Zerorez Phoenix
What do you like about our products and services?

Your technician was excellent

Report a concern   November 17, 2019 — Rated 0 out of 10 by D.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The cleaners did not adequately suck the moisture from the carpets. After more than 12 hours of dry time, I was able to suck moisture from the carpets using my home carpet cleaner. After 18 hours there were still damp spots in my carpet. This is despite having fans on, including the house fan. So while the top of the carpets were cleaned the mat and bottoms of my carpet now have all of the dirty water dried into them that your carpet cleaners did not properly remove.

Report a concern   November 17, 2019 — Rated 10 out of 10 by P.Z. Zerorez Phoenix
What do you like about our products and services?

Excellent services, friendly knowledgeable staff. Carpet and tiles look like new!

Report a concern   November 17, 2019 — Rated 10 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

Great service and good results.

Report a concern   November 17, 2019 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Nice clean carpets every time!!!

Report a concern   November 17, 2019 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Great service and results.

Report a concern   November 17, 2019 — Rated 9 out of 10 by Dorthy Hansen Zerorez Phoenix
What do you like about our products and services?

The person who came to my home was punctual and professional. He explained the process and efficiently completed my job. He answered all of my questions. I like the fact that there is no residue.

Report a concern   November 16, 2019 — Rated 10 out of 10 by Anita Montgomery Zerorez Phoenix
What do you like about our products and services?

What can I say? I love the chemical-free cleaning, the freshness that it leaves without stinking up my home. Henry the gentleman that came to do my home was the most respectful friendly gentleman I have met in a long time. Today I vacuum to my carpets and they are still wonderfully fresh and soft to the touch. I will recommend Zerorez to everyone and anyone. One happy customer....Anita

Report a concern   November 16, 2019 — Rated 8 out of 10 by M.M. Zerorez Phoenix
What could we do to improve?

carpet is no cleaner than other services.

Report a concern   November 16, 2019 — Rated 10 out of 10 by Liane Tomlinson Zerorez Phoenix
What do you like about our products and services?

Kaitlyn was outstanding! The second time I have used your service and I have found there is no company better. Love love love your product and service.

Report a concern   November 16, 2019 — Rated 10 out of 10 by N.J. Zerorez Phoenix
What do you like about our products and services?

I liked being notified the Tech was on the way. I enjoyed the map to my house and tracking the Tech. My Tech, Terry, checked out the rooms to be cleaned to be sure everything was right and what I wanted would be done. He was efficient and pleasant. My rugs look great!

Report a concern   November 16, 2019 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Technicians are friendly, love how fast my carpet dries, and how soft it feels!

Report a concern   November 16, 2019 — Rated 10 out of 10 by S.N. Zerorez Phoenix
What do you like about our products and services?

Excellent service and my carpet is clean!!

Report a concern   November 16, 2019 — Rated 10 out of 10 by Patricia Reynolds Zerorez Phoenix
What do you like about our products and services?

Did a great job. Arrived early. Dan was great, very personable and had a great sense of humor. Was very impressed with the job done. Also fixed my lightbulb. It's the little things. Thank you.

Report a concern   November 16, 2019 — Rated 10 out of 10 by V.S. Zerorez Phoenix
What do you like about our products and services?

We have 3 Corgis and they not only do they shed and get dirty but now and then when we're away they may have an accident, so when necessary, we get spot pet treatments. We've had Zerorez clean our carpets twice now and we're very pleased. We've also requested Steve as he is very thorough and professional. We highly recommend Zerorez and will continue to have them clean our carpets in the future.

Report a concern   November 16, 2019 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Was great work and service

Report a concern   November 16, 2019 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

I liked that the carpet does not feel crunchy after cleaning.

Report a concern   November 16, 2019 — Rated 4 out of 10 by C.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had two chairs cleaned and they don’t look any different. The stairs are still dirty as well. I guess with all the hype around Zetorez I just expected better results.

Report a concern   November 16, 2019 — Rated 10 out of 10 by Brent Taubman Zerorez Phoenix
What do you like about our products and services?

Great service


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