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based on 85990 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Josh did a great job on my tile and (very dirty) grout as well as my carpet. He was very professional, showed up when he said he would and didn't leave until I was happy with everything.
I have recommended Zerorez to family and friends. They do a great job!
carpets look good. They are 20 yrs old & there have been mishaps by previous animals.
they have been shampooed with every product known to man. There is a lot of wear in traffic areas. But over all am satisfied with the results of zerorez. Did not expect them to look new by no means. but they do smell & look clean. No cleaning or chemical odor. and am confident with continued use of zerorez the carpet will look even better.
Positive: For the first time in a while, there's no dog smell from my wet carpet in 2 of the 3 rooms cleaned.
Negative: I wasn't able to find the extra rates online for pet stains and protectorant. I would prefer to decide before hand on what services I want.
Great service representative!!
Ha! It's just me not you! I had my stairs and lower floor tile cleaned. I had the 3 room deal on the tile and added the stairs. I was kinda put off when I was told I'd be charged more to do the small bathroom off the side. As its a small kitchen and the open room had a large area rug over most of it, I was told that it was considered 2 rooms as a hallway/room. So I was like, whatever! But, that said, I like your service and knowing you're not using chemicals but just water.So thanks!
Quick, got out stains, fast to dry
The Kitchen carpet was soaked and had waves like an ocean.
The company sent a person with a small fan and we used that.
The person with the fan tried to tell me that the commercial carpet I have in the kitchen was TAC-STRIPPED to the floor. I explained it was glued to concrete.
He needs more education.
After 3 days of drying the waves dissipated.
We used zerorez before in our old house. We couldn't think of anyone else we wsnted to use in our nee house. The pet treatment they offer is a must for any pet lover.
Easy to schedule an appointment online. Arrived on time and finished in a timely manner. Carpets look good and chairs that were cleaned turned out great!! Will definitely get a quote after the first of the year for cleaning the tile.
Tech was extremely professional. Zero Rez is our first and only choice! We try to have our carpet cleaned yearly and that is why it continues to look brand new.
The communication from the rep on the phone to the rep that cleaned my carpets gave me two separate prices/quotes which I think that is not good. Other than that he did a great job.
Your service man Raul did a great job.
Second time I worked with David M. Fantastic job and very well informed. Will be back again.
Very good product my mother is 95 and very sensitive to chemicals. We love the cleaning we received on Saturday and cleaners we prompt and fast and answers all questions. 10+
I was very impressed with Anthony. He did a great job and I didn’t have to ask him to go back over anything because he was careful and methodical. Anthony is also very knowledgeable about how the cleaning works and what works on what stains and the science behind it. Additionally, he is polite and friendly, just a nice young man.
The scheduling was easy, they got me set up on the day I needed, and confirmed everything including the price in an email. The tech showed up on time and was vey efficient. My carpets look like new! They live up to their word!
The tech did great and made it easy and enjoyable!
Clean
Our technician Trey was very professional and takes great care to do a good job.
I like the fact that Zerorez does not use chemicals or soap that leaves a film on the carpet.
The carpets really look great. The technician informed us of the whole cleaning process very well. We received everything just like your commercials show. Definitely will recommend your company.
Great tech. Great results!
The gentleman who came out to do my carpets was very helpful and gave a lot of advice and tips for keeping the carpets clean longer. I have never been dissatisfied with the work the technicians do and Trey is great!
Thanks Zerorez (and Trey) for great looking carpets.
First name removed
I cannot remember his name, however the technician that came to our home was incredible! He was kind, efficient, and explained every step of the process eloquently. He is one of those employees that sell your brand! We had a huge area of black on our carpet and I couldn’t believe that it was seemingly gone after he was done! It’s nice to know that we have clean germ free carpets that we can enjoy until it’s time to use you guys again!!
I like that it is just simple and clean. Your service is great!
My carpet smells great and looks great.
Professional timely did a wonderful job cleaning the carpet .. Get service .. Awesome
Friendly, professional, thorough, punctual, clean equipment and job well done.
Technician did a great job!!
Everything!
I like the way the products clean, and make your carpets look like new, even when they are old.dd No strong odors, as I know you don't use any chemicals in your products. Thank you so much and for keeping your appointment time on as scheduled. Very Happy with the products and services. Denesia D