Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85990 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 20, 2019 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Professional and mannered representatives. Online scheduling was very nice, especially being able to see what days and times were available. I liked the online list of things to do before cleaning. It made it easier to be prepared.
I also appreciated the confirmation text and phone call from Zerorez representative letting me know the approximate time carpet tech would be here.
The carpet tech was friendly and thorough. He was informative, professional and did a very nice job.

Report a concern   November 20, 2019 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

He was very efficient, did a great job and I love that the carpet was soft not crunchy.

Report a concern   November 19, 2019 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

The gentleman who came to our house was polite, professional & friendly. He did an excellent job, explained the process, & worked efficiently. Our rugs are clean & soft. I would definitely
recommend your company to everyone.

Report a concern   November 19, 2019 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Good customer service and results.

Report a concern   November 19, 2019 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

They were on time and great job.

Report a concern   November 19, 2019 — Rated 10 out of 10 by Bonnie Finocchiaro Zerorez Phoenix
What do you like about our products and services?

The technicians are very skilled and knowledgeable.

Report a concern   November 19, 2019 — Rated 9 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Competent and courteous technicians! They are careful and aware of your house and personal items! Highly recommend their services!

Report a concern   November 19, 2019 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Timeliness and professionalism. I was asked to check the rooms out before he requested payment and left. Thank you!

Report a concern   November 19, 2019 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Great service, everything went well.

Report a concern   November 19, 2019 — Rated 10 out of 10 by F.K. Zerorez Phoenix
What do you like about our products and services?

Michael, our technician, was awesome. He answered all our questions and had our carpets looking like new in no time.

He also tested a small area on our stone floor so I could see what difference a cleaning would make. I will be putting this service on my spring cleaning list!

Report a concern   November 19, 2019 — Rated 10 out of 10 by Tamara Morris Zerorez Phoenix
What do you like about our products and services?

Tanner, the service guy was fantastic. He was knowledgeable, hardworking and polite. Any company would be happy to employ him. He solved our problem caused by a competitor who wouldn't come back to fix things. We have already told others about your company!! We are more than pleased with everything!
We will be back!!

Report a concern   November 19, 2019 — Rated 10 out of 10 by Christ's Church Free Will Baptist Howard Gwartney Zerorez Phoenix
What do you like about our products and services?

The soapless process

Report a concern   November 19, 2019 — Rated 10 out of 10 by Marge Bray Zerorez Phoenix
What do you like about our products and services?

Professional technician. Care taken with walls and moldings. Time and care given to both pre cleaning and actual cleaning. We have had same tec 3 times. Always request Rob. Have never been disappointed have had carpets cleaned twice and tile once. It’s pricy but worth every dollar spent

Report a concern   November 19, 2019 — Rated 9 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

ALL SEEMED GOOD AND THE YOUNG MAN WAS VERY NICE!

Report a concern   November 19, 2019 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

The tech was on time and very friendly. Our carpets look and feel refreshed. We are definitely happy with Zerorez.

Report a concern   November 19, 2019 — Rated 0 out of 10 by A.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet looks exactly the same as it was before it was treated.
You can't even tell the difference.
Very disappointed.
All those commercials that you hear on the radio and see on TV are all a lie.

Report a concern   November 19, 2019 — Rated 10 out of 10 by H.C. Zerorez Phoenix
What do you like about our products and services?

Effective and convenient!

Report a concern   November 19, 2019 — Rated 8 out of 10 by K.H. Zerorez Phoenix
What could we do to improve?

Although the technician did an excellent job on my carpet and chair, I noticed after he left that my tile floor was filthy from the remnants of cleaner that he had sprayed. My suggestion - make sure you clean up after yourself.

Report a concern   November 19, 2019 — Rated 5 out of 10 by G.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet dried hard and crunchy.

Report a concern   November 19, 2019 — Rated 10 out of 10 by Edward Rasmussen Zerorez Phoenix
What do you like about our products and services?

Friendly, explained, procedure, Could have made better contacted for appointment.

Report a concern   November 19, 2019 — Rated 10 out of 10 by C.G.G. Zerorez Phoenix
What do you like about our products and services?

Technicians, quality empowered water & timely service times

Report a concern   November 19, 2019 — Rated 9 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

No soap

Report a concern   November 19, 2019 — Rated 10 out of 10 by Brenda Folks Zerorez Phoenix
What do you like about our products and services?

Very nice and polite - did a great job, too! Thank you!

Report a concern   November 19, 2019 — Rated 0 out of 10 by K.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had to leave before the technician was gone so my husband stayed while he finished up. When I returned home I realized that there was residue all over. Every closet I opened the grout lines were white behind it. All the corners against the wall. I’ve been cleaning it for the last week. I tried to call to speak with someone about this over the weekend and you were closed. I tried to call again yesterday and I was on hold for over 10 minutes and finally hung up. It’s not really worth scheduling another time at this point to have someone come out. I’ve cleaned most of it myself. I will definitely not be using this service again though.

Report a concern   November 18, 2019 — Rated 10 out of 10 by Laura Prine Zerorez Phoenix
What do you like about our products and services?

I'm very pleased with our service! We had all of our carpets and a sofa cleaned. The techs arrived on time and did a fabulous job! It is a bit more expensive than other cleaners, but we invested a lot of money in new carpets when we moved into the house, so it is well worth a few extra bucks to make sure they are cleaned correctly and will continue to look good and last for years. We will definitely use Zerorez Phoenix every year for our cleaning!

Report a concern   November 18, 2019 — Rated 9 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

You don't use harmful cleaners.

Report a concern   November 18, 2019 — Rated 5 out of 10 by S.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The stains came back the same day

Report a concern   November 18, 2019 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Colton dig a fantastic job and took the time to explain how the carpet would be clean. I would recommend this service to everyone who needs their carpet cleaned and done right.

Thanks Zerorez,

Retired Oklahoma City Police Lt.

First name removed Perkina

Report a concern   November 18, 2019 — Rated 10 out of 10 by P.A.C.M. Zerorez Phoenix
What do you like about our products and services?

The service was as expected. Crew was polite and helpful. Floors were cleaned thoroughly.

Report a concern   November 18, 2019 — Rated 2 out of 10 by J.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I feel I was over charged for what was done. We had a new employee who was nice & courteous but did not do little things that I expected. I am 76 years old, this is not the first time I have had carpets cleaned. It is the first time Zero Rez has cleaned them because of a recommendation from a friend here in Sun Land Village East.


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