Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84654 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 16, 2020 — Rated 9 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

I like that there are no chemicals used, therefore no residues left.

Report a concern   January 16, 2020 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

This is the second time I used zeroes. Like the first time they did a fantastic job.

Report a concern   January 16, 2020 — Rated 9 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

James was very thorough with the process of cleaning the carpeting. Our carpeting is 17 years old but it looked wonderful afterwards. The Zerorez products clean and refresh the whole house. So glad to use your company.

Report a concern   January 16, 2020 — Rated 10 out of 10 by J.N. Zerorez Phoenix
What do you like about our products and services?

The staff person was very professional. He worked quickly and efficiently. The carpets look nice and I am pleased. I would call you again.

Report a concern   January 16, 2020 — Rated 10 out of 10 by Celia Rodriguez Zerorez Phoenix
What do you like about our products and services?

This will be the fourth time we have used Zerorez and we have loved them each time with the exception of one service where the technician forgot to put the cleaning agent down. Zerorez immediately took care of this by coming back to clean the carpet again no charge! This last time was no exception to the great customer service we received and a job well done! Thanks Zerorez!

Report a concern   January 16, 2020 — Rated 10 out of 10 by E.F. Zerorez Phoenix
What do you like about our products and services?

My carpets look great, and I was surprised by how soft they feel now. Very impressed.

Report a concern   January 16, 2020 — Rated 10 out of 10 by I.Y. Zerorez Phoenix
What do you like about our products and services?

Terry who did our service was super awesome, the company let us know in advance he was on his way. He was really professional and talked us through everything before getting started. I really liked that I could get a quote online and request my appointment time through that same system. I have zero complaints and look forward to bringing zerorez out again in the future!

Report a concern   January 16, 2020 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Easy scheduling. Friendly, knowledgeable, efficient tech person. Beautiful carpets as a result

Report a concern   January 16, 2020 — Rated 0 out of 10 by F.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The young man, Virgil, who cleaned my carpet was very nice, professional, and did a very good job cleaning our carpets and two chairs. The odor in the house after he left, (chemical) was overly strong and lasted quite a long while. Once the carpets dried, they are no longer soft like they were. They feel hard, and will not vacuum out the lines made by your equipment. I am disappointed in how the carpets look and feel even though they are clean.

Report a concern   January 16, 2020 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Fast and friendly service. Technician was very knowledgeable and friendly and if we questions he addressed them and made sure we understood them

Report a concern   January 16, 2020 — Rated 5 out of 10 by R.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The offer to clean 3 rooms for 125.00 is clearly a bait and suck you in tactic. After the technician arrived we learned the extent of add on costs to clean pet spots, treat for resistance to dirt and stains, etc. These services are not cheap add-ons; they would have tripled the cost. Complete up front disclosure would have been appreciated.

Report a concern   January 16, 2020 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Very professional, on time and did an awesome job!

Report a concern   January 16, 2020 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

He did an excellent job cleaning my very dirty rugs. They look great now! He was very professional and polite. Answered all of my concerns.

Report a concern   January 16, 2020 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Max was a very good representative for Zerorez
He explained options and benefits before he started.
We are very pleased with the job he did on our carpet and tile.
He was very polite and knowledgeable about your process

Report a concern   January 16, 2020 — Rated 10 out of 10 by A.A. Zerorez Phoenix
What do you like about our products and services?

He took his time and thoroughly explained the process! I had no idea how much the product I was using was attracting soils.

Report a concern   January 16, 2020 — Rated 8 out of 10 by T.N. Zerorez Phoenix
What could we do to improve?

The tech. was on time, friendly, and did a great job.

Report a concern   January 16, 2020 — Rated 10 out of 10 by K.G.P. Zerorez Phoenix
What do you like about our products and services?

Tech was early, was very friendly, carpets look great!

Report a concern   January 16, 2020 — Rated 10 out of 10 by K.N. Zerorez Phoenix
What do you like about our products and services?

Great customer service and experience. The rep explained everything that he was going to do and was very personable.

Report a concern   January 16, 2020 — Rated 8 out of 10 by B.R. Zerorez Phoenix
What could we do to improve?

Our tile looks amazing!

Report a concern   January 16, 2020 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Knowledgeable, friendly staff.

Report a concern   January 16, 2020 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Ease of scheduling an appointment

Comfortable with the professional way the technicians clean carpet and answer questions

Product does an outstanding job of cleaning my carpets

Report a concern   January 16, 2020 — Rated 10 out of 10 by C.N. Zerorez Phoenix
What do you like about our products and services?

On time very friendly and professional. Did an excellent job.

Report a concern   January 16, 2020 — Rated 10 out of 10 by B.O. Zerorez Phoenix
What do you like about our products and services?

Environmental friendly products, great service

Report a concern   January 16, 2020 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

They did a great job cleaning my tile. They arrived on time and did a general run through of the house and made adjustments on the previous quoted amount based on space and application. Would recommend them to do any cleaning in my home!

Report a concern   January 16, 2020 — Rated 7 out of 10 by W.M. Zerorez Phoenix
What could we do to improve?

Very expensive.

Report a concern   January 16, 2020 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

The service was excellent at reasonable cost.

Report a concern   January 16, 2020 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

I like the consistency of the quality of service. The carpet feels clean and stays clean. I appreciate the hard work of the employees to please the customer.

Report a concern   January 16, 2020 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Griffin did an excellent job, he was very friendly and also knowledgeable in what he was doing. You guys have a "keeper" there, he seems to be a great employee. We hired Zerorez, due to the fact that close friends of our just used them and were very pleased. We will certainly recommend your Company to additional friends going forward.

Keep up the good work

Best Regards

First name removed and Barb Last name removed

Report a concern   January 16, 2020 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

The serviceman came on time as promised, was very polite and friendly. When he finished the carpet looked much improved and know it will stay that way for quite a while. Glad to recommended Zerorez.

Report a concern   January 16, 2020 — Rated 10 out of 10 by D.A. Zerorez Phoenix
What do you like about our products and services?

Brandon went the extra mile


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