Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84654 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 15, 2020 — Rated 10 out of 10 by V.L. Zerorez Phoenix
What do you like about our products and services?

Quick, informative and professional team. My carpets look good and I will use Zerorez in the future.

Report a concern   January 15, 2020 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Anthony did a great job - got a stain out of the carpet that I couldn’t budge. The carpet look great!

Report a concern   January 15, 2020 — Rated 9 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

On time and knowledgeable

Report a concern   January 15, 2020 — Rated 6 out of 10 by E.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have always been impressed with your services but this time my carpets do not look as clean as usual and were still some what wet in areas over 12 hours later.

Report a concern   January 15, 2020 — Rated 10 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

Very good the carpet look grate.

Report a concern   January 15, 2020 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

Everything.punctual personable+

Report a concern   January 14, 2020 — Rated 10 out of 10 by Jim King Zerorez Phoenix
What do you like about our products and services?

Tech showed up when he said he would. The workmanship was professional. We love the clean non-crunchy feel if the carpet. Great work

Report a concern   January 14, 2020 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

Clean feeling of the carpet. It wasn’t crunchy after. Dried pretty quick also

Report a concern   January 14, 2020 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

I liked the end results as our rugs looked great and also dried quickly. Our technician was friendly and answered all our questions. Very impressed by this company!

Report a concern   January 13, 2020 — Rated 10 out of 10 by N.L. Zerorez Phoenix
What do you like about our products and services?

Carpet was cleaned thoroughly with no chemical smell.
Technician was friendly and efficient.
Technician arrived on-time and job was completed in a timely manner.
This was my second experience with Zerorez and I was completely satisfied on both occasions.

Report a concern   January 13, 2020 — Rated 9 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

The technician Sydney was very professional, friendly and accommodating. We appreciated the effort he made.

The challenge is we have very light floors and there are corners and areas close to the walls that didn't get cleaned. So the difference is noticeable. It does show that the floors were cleaned but I would hope that all areas would have been cleaned.

Do you have any recommendations as to what we can do to clean those areas to make them match? I am not asking for another technician to come back out. I have no doubt Sydney did what he could, I just think it maybe the machine isn't square but round which doesn't allow for good corner cleaning.

Thank you,
First name removed

Report a concern   January 13, 2020 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Great service, very courteous and helpful technician.

Report a concern   January 13, 2020 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Paul, my service tech, was awesome. He explained the process every step of the way and how I could protect/clean my tile and grout in between services. He was very helpful and polite.

Report a concern   January 13, 2020 — Rated 10 out of 10 by Kimberly Woda Zerorez Phoenix
What do you like about our products and services?

Colton was extremely professional, polite and did an excellent job.

Report a concern   January 13, 2020 — Rated 10 out of 10 by G.C. Zerorez Phoenix
What do you like about our products and services?

Job well done

Report a concern   January 13, 2020 — Rated 2 out of 10 by L.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My rug doesn’t look clean and there still some stains on it after the service provided by zerorez

Report a concern   January 13, 2020 — Rated 10 out of 10 by N.G. Zerorez Phoenix
What do you like about our products and services?

Always pleased with quality of service .
Abraham was professional, pleasant and efficient on this visit.

Report a concern   January 13, 2020 — Rated 10 out of 10 by Jim Sergi Zerorez Phoenix
What do you like about our products and services?

That my carpets are clean with zero residue in a timely and professional fashion.

Report a concern   January 13, 2020 — Rated 10 out of 10 by Frank Albanese Zerorez Phoenix
What do you like about our products and services?

This is the second time we have had Jeff Klaus as our technician and he is the best. We will only ask for him moving forward. He did an excellent job and we are very happy!

Report a concern   January 13, 2020 — Rated 10 out of 10 by Arlene Barrow Zerorez Phoenix
What do you like about our products and services?

quick, and the worker was very polite.

Report a concern   January 13, 2020 — Rated 10 out of 10 by Dianna Rogers Zerorez Phoenix
What do you like about our products and services?

Very professional. Quality service & reasonably priced.

Report a concern   January 13, 2020 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

That I didn’t have to go nothing

Report a concern   January 12, 2020 — Rated 10 out of 10 by Anthony Reed Zerorez Phoenix
What do you like about our products and services?

Everything was great. My favorite part is no detergent. Carpets feel as clean as if they just got out of the washer. They smell like fresh without any perfumes.

Report a concern   January 12, 2020 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Cleans carpets very well.

Report a concern   January 12, 2020 — Rated 5 out of 10 by P.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech cleaned stairs and two rooms in less than an hour. It was done very quickly by one person. Don’t know how clean he got the carpet in such little time. Also charged for two rooms when it’s just one living area.

Report a concern   January 12, 2020 — Rated 8 out of 10 by S.C. Zerorez Phoenix
What could we do to improve?

Explain that it can take MORE than 8 hours to completely dry...be real and tell could take 12 or more. I was first told 4-6 hours on the phone and tech said 8 hours but was much much longer before felt was dry enough to put metal leg furnishings back on carpet as did not want rust spots.

Report a concern   January 12, 2020 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

I like the service technicians and also that you don't use chemicals.

Report a concern   January 12, 2020 — Rated 1 out of 10 by A.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

This was the 2nd time I used this sevice . This is the first time I was disappointed. I felt the person that did the cleaning did a lousy job. I had to ask if he would do the edge of the carpet. I'm so disappointed.

Report a concern   January 12, 2020 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Clean, professional, no odor or chemicals!

Report a concern   January 12, 2020 — Rated 8 out of 10 by K.S. Zerorez Phoenix
What could we do to improve?

More knowledgeable


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