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based on 85985 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick service, easy. Great job.
Fast and efficient with a very nice finished product
Friendly employees and a great product that doesn’t soil shortly after carpets are cleaned.
First, I appreciated the call, to learn what the cost would be and the specials Zerorez was offering.
A couple days later I called back to ask if I could get two additional runner rugs cleaned and was pleasantly surprised with the quote.
Then the day of cleaning, my tech called 20 minutes before arriving saying, he was on his way. Which I really appreciated.
When he arrived, he was prompt and courteous, had shoe covers in hand to put on before coming inside.
Everything looked beautiful after he finished.
He then left me some shoe covers in case I needed to walk on my carpets while they were still damp.
Everything was “spot on” with your company and your technicians.
Thank you.
Very thorough and you do a great job. Tech was very nice and protected walls etc .
Thanks!
Great service
Chemical free products. Great customer service
You don’t know how much I needed this. Obviously for aesthetics, but for depression, feeling like a failure, etc.
The technician didn’t judge my carpets and in fact made me feel like they weren’t that bad.
I hope you know how grateful I am that I could financially have this done.
Great guy- so professional and kind.
Thank you!
Carrie
I appreciate your flexibility with scheduling, your on time and professional. Technicians are informative but not pushy. My carpets always look great afterwards.
Friendly and helpful workers. Second time using them inside two months.
My carpet is so clean. Your technician that cleaned my carpet did an amazing job!!!
would like you to know that Jeff is a asset to your company . Great job thanks
Great job and good price
Timely Professional Pleasant Helpful Thorough
Service....what a great experience, very polite, knowledgeable, it was very apparent he took pride in his work!
Overall job....outstanding! The only way he could have made my tiles look better would have been to lay new tiles! My tiles turned out looking fantastic!
I will definitely spread the word about this company!
Excellent clean job
Professional
Tech was great and communicated very well!
Eric from the Gilbert location was just great. We had 2 rooms of carpet, an area rug, and our king mattress cleaned. Couldn’t be happier!
Zerorez does a great job every time they come I will never use another carpet cleaner again
The carpets look and small great. The service was quick and easy and the technician was wonderful and informative.
I am pleased with the results of the services--consistence
easy to use,and does an excellent job cleaning.
Great customer service and prices
Prompt, efficient and friendly.
Dion's customer services was great, I would recommend him to all my friends and family
No annoying cleaner scent. The tech took the time to talk about our carpet concerns and offered solutions for the future.
No order and super professional.
Like the results of the cleaning, professionalism, and promptness. Price seemed a bit high.
My first time using your company. First, my technician, Weston, was great! Very courteous. friendly, and easy to work with. He asked if I liked how the room looked and when I said I could still see some traffic marks, he went over the area again until I was satisfied. It looks great. I will want to request him again if possible in the future.
My only comment is that the day of my service, I got a call from Shea asking if I'd be available earlier for my appointment at noon. She called at 9:42 am and didn't say how early or give me a time. I was working so couldn't answer the phone. I was arranging my work schedule around the app't time. I called back and was put on hold so long I gave up and texted instead. I was told that they wanted to come at 10 am and by then the technician was actually knocking at my door! So I was given no time to prepare or be ready for them, thinking I had two more hours before they would be there. I didn't have a problem with them coming earlier, as I was home, but I would recommend that when Shea leaves a message she is more specific and might say we are coming now instead of in two hours or say a time so we have an idea of what that means.
Thank you and I will use you again!