Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84624 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 13, 2020 — Rated 10 out of 10 by V.B. Zerorez Phoenix
What do you like about our products and services?

Dion was courteous and interested in doing a good job while sharing the process. Looks and smells clean! I would have him over again.

Report a concern   August 12, 2020 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Brandon was awesome. He was prompt, polite, courteous, knowledgeable, professional and answered all my questions. The area rug and upholstery look brand new and we are taking his advice to keep them that way. We certainly will use your services again.

Report a concern   August 12, 2020 — Rated 9 out of 10 by H.E. Zerorez Phoenix
What do you like about our products and services?

Service is unbeatable

Report a concern   August 12, 2020 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Always get great service.

Report a concern   August 12, 2020 — Rated 10 out of 10 by Joseph Porter Zerorez Phoenix
What do you like about our products and services?

Our techs arrived early, were knowledgeable, explained everything thoroughly and treated our carpets quickly. We have young kids and dogs so I appreciate that there’s no harsh chemical smell or residue. We were given clear instructions on when we could walk on our carpet again. We just moved into a new home and were aware of some pet stains left from the previous owner’s dog. The techs were honest with us about what treatment would need to be done if we continued to smell an odor in our carpet, which we were appreciative of. Thankful for your service!

Report a concern   August 12, 2020 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

Always outstanding!!

Report a concern   August 12, 2020 — Rated 9 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

Great job cleaning my pet stains and very kind and knowledgeable service technicians!

Report a concern   August 12, 2020 — Rated 10 out of 10 by Connie Taylor Zerorez Phoenix
What do you like about our products and services?

The best we have seen our carpets in years. Much better system than the traditional steam systems including drying time. The two man team was very efficient and friendly actually arrived early. Goodbye Coit.

Report a concern   August 12, 2020 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Clean, polite and professional.

Report a concern   August 12, 2020 — Rated 10 out of 10 by A.J. Zerorez Phoenix
What do you like about our products and services?

Always great

Report a concern   August 12, 2020 — Rated 10 out of 10 by Tomie Rocko Zerorez Phoenix
What do you like about our products and services?

I like how quick and efficient the service was! Brandon was great

Report a concern   August 12, 2020 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

Great service and technicians. Cleaning products work well and leave no residue. Efficient and effective cleaning. I highly recommend Zerorez.

Report a concern   August 12, 2020 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Like the process and results for cleaning the carpet.

Report a concern   August 12, 2020 — Rated 10 out of 10 by G.R. Zerorez Phoenix
What do you like about our products and services?

We absolutely love Zerorez! They are the best in the valley. Their technicians go over and above to make sure their customer is happy with what was cleaned! Zerorez's technician Robert Shioeli was very professional and friendly. He explained everything he would be doing and asked us if we had any questions or concerns. I highly recommend him We never use any other carpet tile cleaning comapny.
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Report a concern   August 12, 2020 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

Your service techs did a very nice job.
Too bad they had to be in the middle of a quote dispute. But I was told it would be $162.60 (not $240) and my understanding was that included sealant. Not apparently. They had to call about it. It was agreed I'd pay $207. (that sure is a long way from $135 "special" you advertised and what caused me to call you in the first place. But, uh, no, that "special" was for "two rooms of tile". I don't have two rooms of tile...I live in a small patio home/condo. I asked then why not include the halls and bath..that surely is worth another room of tile...so I can get the "special". No that didn't count. I believe $240 is a classic example of bait and switch. I'll remember this next time to be sure! If you can't offer "specials" to anyone who does not have "two rooms of tile" then I'll have to find someone else.

Report a concern   August 12, 2020 — Rated 0 out of 10 by L.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech was SUPER friendly and great. However, your “powered water” was unable to get simple dirt out. There were lines in our carpet from a remodel that the tech said would be impossible to out and we were looking at having to replace the carpets all together. These carpets are 2 months old and cost a fortune! I was not happy with this answer from him. To be sure, I paid for ANOTHER company to come in... they were able to get it out very easily. No problems at all. I am furious I had to pay for carpet cleaners twice. I even paid extra for the protectant. Very disappointing.

Report a concern   August 12, 2020 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

Great service as always. On time and a fair price.

Report a concern   August 12, 2020 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Friendly service, fast response, and great work on our house!

Report a concern   August 12, 2020 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

ZeroRez is the only carpet/tile cleaner I use. They always do an amazing job.

Report a concern   August 12, 2020 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Everything!! Beyond our expectations from start to finish..kudos to our technician! Will only use zerorez from now on. Thanks so much..First name removed

Report a concern   August 12, 2020 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Our carpets look great, and they were cleaned by a friendly, polite, professional representative who wore a mask the whole time. He was prompt and did the job thoroughly. Our carpets dried quickly, too. The dirty appearance is gone, and the texture of the carpet is great.
We also had a good experience when we contacted the company to make an appointment. It was scheduled right away, and was easy to do.

Report a concern   August 12, 2020 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

Reasonable pricing, like that carpet is not crunchy after cleaning, Ernie did a great job of cleaning.

Report a concern   August 12, 2020 — Rated 5 out of 10 by R.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The stains were not removed at all and actually looked brighter in one bedroom. I used my
own stain remover and got quite a bit after you cleaned the carpet - when I did this is seemed
as though there was a lot of soap residue.

Report a concern   August 12, 2020 — Rated 10 out of 10 by Donnadean Ryan Zerorez Phoenix
What do you like about our products and services?

Arrived on time.Did a complete job, didn't hurry.Had a clean smell when finished.

Report a concern   August 12, 2020 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

Excellent service.jerry was very informative and friendly person.will use again in the future

Report a concern   August 12, 2020 — Rated 10 out of 10 by Kayla Talarico Zerorez Phoenix
What do you like about our products and services?

Zerorez techs were so polite the entire time they were at my apartment. I was moving out and was trying to have the apartment looking better than when I received it. And BOY did Zerorez come through. I have a before and after picture from when I moved in and when I moved out, the carpets look better now than before!

I would recommend Zerorez 1000%!

Report a concern   August 12, 2020 — Rated 10 out of 10 by Kelly Tinucci Zerorez Phoenix
What do you like about our products and services?

I am very allergic to a lot of things so natural ingredients are important to me. Also, we have pets so that is another reason we need to be careful with chemical usage within and outside of our house.

Zerorez was exactly what I was looking for in a cleaning company. Ernie was amazing at explaining what his recommendation was for our carpets and I appreciated how professional and friendly he was. He is a great asset to your company.

Based on our experience, we would like to have Zerorez back on a consistent basis not only to clean or carpets but our upholstery and drapes too.

Thank you, Kelly Tinucci

Report a concern   August 12, 2020 — Rated 8 out of 10 by D.D. Zerorez Phoenix
What could we do to improve?

Technician was on time, friendly and did a good job. Maybe I expected a miracle ((the carpets cleaned are in a rental) but there’s a couple spots that I hoped would be cleaner. I’m sure the stains are old and unable to be removed. Overall the carpet is much better than before we started.

Report a concern   August 12, 2020 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

The techs have always been very considerate and the carpets look great when they are fit.

Report a concern   August 12, 2020 — Rated 10 out of 10 by K.J. Zerorez Phoenix
What do you like about our products and services?

Service is great. Quality of cleaning is excellent.


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