Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86435 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 29, 2020 — Rated 10 out of 10 by Virginia Lasley Zerorez Phoenix
What do you like about our products and services?

My carpets are new again! I couldn't believe how much yuck step one pulled up, I'm embarrassed to say how gross it was. They dried quickly and feel wonderful! Colton did a great job, he was courteous, pleasant and didn't waste any time getting started.

Report a concern   October 29, 2020 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

The gentleman did a wonderful job with spots! There weren’t any false promises and the carpet looks wonderful

Report a concern   October 29, 2020 — Rated 9 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

Super clean carpets, no residue, professional, efficient and friendly staff .

Report a concern   October 29, 2020 — Rated 10 out of 10 by Karen Vogel Zerorez Phoenix
What do you like about our products and services?

Great job and the technician was very nice explaining things to me.

Report a concern   October 29, 2020 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The job was well gone, good attention to detail, took extra time on a problem area, was friendly and courteous.

Report a concern   October 29, 2020 — Rated 10 out of 10 by Jane Budrow Zerorez Phoenix
What do you like about our products and services?

I've used them several times and have always been satisfied. The best thing is the quick dry. Jane Budrow

Report a concern   October 29, 2020 — Rated 10 out of 10 by David Anderson Zerorez Phoenix
What do you like about our products and services?

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Report a concern   October 29, 2020 — Rated 3 out of 10 by D.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

the service tec was very polite and courteous but the end result after he was done was less than satisfactory in the carpet getting clean. Soiled areas looked the same as if the machine was just smearing the dirty water around (unsoiled area's were now soiled.) It would have been nice to know the carpet was not getting clean and advised in the first room before moving on to the next one and paying extra for an over size room.

Report a concern   October 29, 2020 — Rated 10 out of 10 by K.F. Zerorez Phoenix
What do you like about our products and services?

Friendly; courteous staff, on time and got right to work. It made a big difference, floors look and feel cleaner!

Report a concern   October 28, 2020 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

I like the way my carpet looks and feels brand new after being cleaned. There is no crunchy feeling walking on it after it dries. Your staff was extremely knowledgeable and friendly.

Report a concern   October 28, 2020 — Rated 10 out of 10 by Lorraine Davenport Zerorez Phoenix
What do you like about our products and services?

My grout is so much cleaner and so is my furniture. The representative that came to my hone was professional, courteous and explained everything.

Report a concern   October 28, 2020 — Rated 10 out of 10 by Edie Eisenschenk Zerorez Phoenix
What do you like about our products and services?

Friendly service technician and great thorough cleaning provided.

Report a concern   October 28, 2020 — Rated 10 out of 10 by S.O. Zerorez Phoenix
What do you like about our products and services?

Carpet quickly drys and always pleasant people when serviced thank yu so much

Report a concern   October 28, 2020 — Rated 9 out of 10 by B.D. Zerorez Phoenix
What do you like about our products and services?

The carpet dries quickly.

Report a concern   October 28, 2020 — Rated 10 out of 10 by S.T. Zerorez Phoenix
What do you like about our products and services?

Paul was great! Fast, professional, and knowledgeable.

Report a concern   October 28, 2020 — Rated 10 out of 10 by Nancy Lang Zerorez Phoenix
What do you like about our products and services?

Friendly staff, fast job, delivers on promise to make carpets clean and like new without residual odors and soaps. Took stains out never thought could. I will be using them again! Watch out competitors you don't stand a chance.

Report a concern   October 28, 2020 — Rated 10 out of 10 by JoAnn Moore Zerorez Phoenix
What do you like about our products and services?

He was on time did an awesome job, listen to my concerns about the heavier traffic area. I would really like to have him the next time!

Report a concern   October 28, 2020 — Rated 10 out of 10 by Chuck Hill Zerorez Phoenix
What do you like about our products and services?

I was greatly impressed with the professional attitude of Jordan, the technician who did our carpets. It is not often that we can rest in knowing that we are safe, as well as well served, and Jordan did this extremely well.

We love Zerorez because of the quality of service, and having top notch technicians, makes this the best company ever!!!

Report a concern   October 28, 2020 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Zerorez is excellent!

Report a concern   October 28, 2020 — Rated 10 out of 10 by F.B. Zerorez Phoenix
What do you like about our products and services?

Cleaned the carpets amazingly! Great tech!

Report a concern   October 28, 2020 — Rated 10 out of 10 by Y.D. Zerorez Phoenix
What do you like about our products and services?

The process was quick and easy to set up appointments. The response was awesome with follow up. Rachel was great.

Report a concern   October 28, 2020 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Service was very professional. Workers were on time and did a great job!

Report a concern   October 28, 2020 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Chris Stevenson, the technician, worked wonders! He was through in cleaning the carpets...they really do look amazing! We were very happy with his work! Job well done.

Report a concern   October 28, 2020 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

My past experience has been wonderful. The gentleman picked up my rugs Monday 10/26 were pleasant and very helpful. Arrived several hours early as I was returning home from medical appt. Used this company many times in past for my home and properties. Was taken aback as they now charge a “service charge” for picking up rugs. In past paid for cleaning after they completed it. This time service charge and new policy is to have customer pay in advance before service and rugs returned. This was rather concerning. Never paid in advance for a service. I’m hoping the rugs are cleaned well. It remains to be seen. I’ll update after the service is performed and rugs are returned.

Report a concern   October 28, 2020 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

Professional, thorough

Report a concern   October 28, 2020 — Rated 0 out of 10 by E.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet is crunchy and looks darker than it did prior to Zerorez treatment. The second attempt did not help. Still very crunchy

Report a concern   October 28, 2020 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Carpets were cleaned and not crunchy

Report a concern   October 28, 2020 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

No residue or smell

Report a concern   October 28, 2020 — Rated 10 out of 10 by Mitchell Lorie Zerorez Phoenix
What do you like about our products and services?

Friendly tech, price was right, my tough pet stains are gone

Report a concern   October 28, 2020 — Rated 10 out of 10 by Eugene Guerrero Zerorez Phoenix
What do you like about our products and services?

We have had our carpets cleaned by Zerorez for the past 10 years and have always given them a 10-out-of-10 customer satisfaction rating with our highest recommendation with no reservations. Their technicians have always been on-time, courteous, pleasant, respectful, competent and our carpets have always been cleaned to our satisfaction.


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