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based on 86435 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zerorez has always been on time, been very courteous, and has done a great job on my carpets. We use Zerorez on our home as well as our rental homes and have never been disappointed. We have been using them for years and will continue to use them in the future!
Carpets cleaned well. Good service.
It works and doesn't leave any residual soap or additives. Carpet stays cleaner for a longer period of time too.
Great and friendly service
Loved my carpet cleaning and tile cleaning not very pleased with my couch cleaning.
We have a high traffic area in front of our tv console. It doesn’t look any better. The carpet on the stairs is still matter. I just expected better.
Clean and eco friendly products. Great staff!
Cleans and freshens like no other rug cleaning service I’ve ever used.
The nap 0n the carpet comes alive again like new. No odor..quick dry
and the technicians are first class I won’t use anyone else again.
I thought my carpet was beyond hope
I’d been putting off cleaning my white carpet hoping for new flooring
I could not believe how clean and amazing they look!!
My carpet feels like new after being cleaned by Zerorez.
Service was great. Dillan was very respectful and professional. Thank you for a job well done.
Fabulous !!! Very pleased with the results
Rob was very kind and knowledgeable. Got our bedroom carpet very clean. I only use Zerorez because my carpets stay clean longer and there is no crunchiness.
My technician was friendly and knowledgeable. He showed me how the process works and my carpet looks new again.
The technician, Trayvon was very nice, respectful, and knowledgeable. I would definitely use your services again! Kudos to Trayvon for an awesome job!
I was so looking forward to having your service. Several of my Bellasera neighbors highly recommended ZeroRez but I did not have a similar outcome.
Matt has some good customer service skills but spent time on his mobile phone texting or reading stuff and not enough time watching what the water suction machine was doing. The carpet is still, in five or six places, sopping wet after 30 hours of dry time. Need to have a company come out to dry the carpet before I can book another company to come clean it.
$590. seemed like enough money to have a quality cleaning.
You guys do a great job cleaning but your phone estimates leave something to be desired. I was disappointed that the estimate was $200 less than what I was told it would be when your guy showed up. You need to ask better questions and listen better to your customers and don't try and Pidgeon-hole everything into one of your packages. I'm not trying to tell you how to run your business, but now I don't trust your estimates and will be very cautious next time I ask for a quote.
My carpet feels and looks cleaner.
The prices you give over the phone are totally much lower and when they come out to the house the price is double. I didn't have a choice since I needed to get it done. I wish all the grout came cleaned but it didn't.
I still found missed spots on the carpet and the entryway where the carpet meets the tile was still dirty. I was waiting till it was completely dry and I was off work to vacuum to be sure. I also didn’t feel like the carpet felt soft in bare feet, leaving me with the feeling it wasn’t completely clean. I had to go over it today with resolve carpet cleaner to try and fix the dirty spots I have a home inspection from my property management company which was thereain I wanted it to look really clean. It’s obviously still not the result I had hoped for listening to your commercials. Don’t really like the fact I pay to have my carpet cleaned and then have to go over it again on my own.
Safety of chemicals, friendly and reliable services
The service Chris gave us was phenomenal! He explained everything in detail. He had me check on his work and go over any part I wasn’t pleased with. Then offered a towel so I wouldn’t slip. He wore a mask and social distance. When he was finished, he went over all the other services zero razz offered and went into detail when I question him on the granite. I don’t know what we would have done without the slippers he gave us so we wouldn’t slip on the tile. Our carpets have never looked so clean in the last 20 years! He recommended we do this once a year and we probably will. I hope I can have Chris next time too.
The friendly service and the great job Jason does
I’m a repeat customer and most likely will continue to patronize Zerorez in the future.
The technician, Jared, was very friendly yet very professional. My carpet looks amazing. I am very happy with the service
The carpets were cleaned well. The technician explained what to expect of the results prior to the cleaning. The lack of chemicals that ate used. Also, the price was the same as the original quote (I have had other places have lots of add-ons when they come out).
How clean the carpet is without using soaps.
Friendly staff. They finish in a minimal amount of time and I am always happy with the
results.
Very professional and transparent, no surprise costs
Great fast clean friendly and affordable afte4 Sarah Beth spill on the brand new carpet. They came out same day and fixed our bugaboo. I re o end them to everyone. I have tried to do it in the past as a matter of fact o used to own a rug Dr.. nothing compares to the water zrorez uses. Soaps attract dirt when not removed. Completely impressed. Finally someone who kept there word and didn’t try to oversell they’re product. I will be contacting this co. Again to take care of out new tile as well. Great job Zerorez. Tech needs a raise too, he went all out to make sure promises were kept when his cleaning machine started to fail him he jumped into action calling another tech and getting him 3pen-route while he attempted to fix the machine. Way to plan ahead but he fixed it in less 5han 15 min and got the job done in an hr. This is ho2 you do business folks take notes. I used this company because of how friendly the techs always are when u see them each morning filling up the vehicles with gas as I am an employee sharing the same industrial area as zerorez and fuel at the same QT. Still not disappointed after partitioning them for a job well done Kudos.