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based on 35044 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technicians are very dedicated to doing a good job and the process really gets the carpets clearner than most other carpet cleaning methods.
David was so intelligent and passionate/dedicated to his work. The results were the best I have ever had from a carpet cleaning company. I wouldn't use anyone else now and plan on having our stone floors cleaned and sealed in the future.
I have already referred you to my daughter and two friends at work. Our carpets look new again. thank you.
Cleaning lasts longer and your associates are very knowledgeable about carpet care.
Everything
I am very happy with the results. I will recommend Zerorez to my family and friends.
Prompt and efficient
Marcel does a great job
The serviceman that we had, Jose, was nice and also very informative.
I felt that your service man Marcel was extremely helpful and knowledgable. He worked very hard to remove some difficult stains that I had and so far so good.
I was very satisfied and I'll gladly recommend your services. I've already told one friend how happy I am with your cleaning.
Thank you.
H. Levy
My rating is based not on what you did or didn't do right. We were very happy with almost the entire process and also with the wonderful results seen in our rugs.
The fact is that for various personal reasons, we rarely recommend any company or contractor to friends, so this rating number reflects that reluctance.
If you asked us to rate your company, rather than the "recommend" part, we would rank you at a 9 rating for your performance. Jose was very professional when he came to measure and to tell us about pricing. The pick up of the rugs went smoothly. Gabriel and (sorry, forget his name) who delivered the rugs also were very professional and helpful. The cleaning was excellent--no spots left, colors refreshed and bright. The invoice issue was the only glitch: We didn't get an invoice or "received" document when the rugs were picked up, which I felt we should have (a document that indicated that you had our rugs, and a financial statement), then a statement apparently sent by e-mail wasn't received by us, though this was quickly remedied, and finally we received a bill from [your main office?] asking for payment before the rugs had been returned. This too was quickly and professionally remedied.
So the "bottom line" is that your service was excellent and your results, too. We are very pleased. We just aren't likely to recommend you to others.
Name removed
Fast, great service
The carpet seems so clean and do not immediately get dirty again. The carpet stays clean longer.
He wouldn't lift anything and not that friendly. Very dissappointed because the company was recommended by my daughter.
Zerorez came out the same day I called and Michale was very professional and did a great job.
Carpet always looks fantastic after cleaning. All the technicians we've encountered have been polite and knowledgeable and very conscientious.
Nice job.
I have no idea what we do to our carpet but Zerorez always gets it looking like new! Your tech Keith was very polite, friendly and knowledgeable. Thanks Zerorez!
Your worker was on time and very polite, Explain thing thoroghly. Was able to work next to the cleaning crew.
The promise time of job completion were inadequate, took 3 1/2 hours longer and the quoted pricing were wrong, the carpet repairs not satisfied. Overall we were very disappointed this time; should have two men crew to do a commercial job.
Customer service
our carpets and sofas lok really good, and the technician was very good and clean about his work
I like that you do not use toxic chemicals. The tech was very friendly and knowledgeable. The carpet felt and smelled really clean afterwards. The high traffic areas were still visible but I like that you sent someone back out to retreat those areas. Now I know it was primarily due to fiber distortion, which you can't do anything about.
Very thorough job...great work ethic by technition...(and a pleasant personality)
The gentlemen cleaners are always prompt, informative, professional in demeanor and knowledgeable about their business. Plus they always do a terrific job. What could be better?
Excellent service and work.
since this was my first time I was impressed with the process that is odorless from chemicals and the drying time, and the results, I believe there is a small spot that is still there but it was only yesterday, so I have not had a chance to check all since we are using booties and trying to stay off carpet! like I said on yelp! my only disappointment was that I wish I would have known that the 3 room sp. was in effect, when I called to schedule a return visit the same day, I could have had another small high traffic area done in my office space, as seniors every dollar counts!
The smell of pets and dogs was not removed as a result of the cleaning, you should be clear that the service will not fix this problem.
very good results on hard to clean rugs, very prompt, very speedy, quite inexpensive, and a very good technician who did the job--courteous and competent....
Bad attitude of consultant and customer service. I expect a carpet cleaning company to clean my entire carpet. The edges were not even vacuumed. They were full of dog hair and bobby pins so it clearly wasn't cleaned. When we asked the technician to do the edges, his attitude was like he was doing us a favor by cleaning the edges. When I reported the lack of the edges of the carpet being cleaned to the customer service rep, she said that your website clearly states the customer should vacuum before you guys come. Excuse me but I heard your stupid "drink the water" campaign on the radio 5000 times so I finally decided to try you guys out. I never went to your website. Now I know why you need to play your radio ads a million times a day...You never get any repeat business! If you focused on a quality product and quality service you wouldn't need to worry about spending so much on your radio ads. Anyways, I will never use zero Rez again and whenever carpet cleaning comes up in a conversation for the rest of my life I will tell them to use anyone BUT zero Rez.
Your technician was friendly and professional and he did a great job on our carpet in a relatively short period of time. I love the fact that you don't use chemicals to clean so the process is very environmentally friendly.