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based on 34869 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I guess we had high expectations?? We were expecting to see like new again? After the cleaning and dried we noticed an orange tint/spot in hall & den area. We had a plastic protector pad in our office. we removed it for the cleaning. the protected area was obviously very clean. We anticipated that once cleaned it would all look the same? After the cleaning, you could still see the difference between the protected area and the rest of the carpet! The rep seemed to be in a rush to get in and out!! When I questioned him on some spots, he claimed it will be OK once dried?? That it was still wet and the nap was in a different direction in that area?? We added the couch to be cleaned and once dry it too still had stain spots. We are having a party this saturday and so it will be to late to try and do anything now???
I like that the products are natural without harsh chemicals. The service was excellent. They went out of their way to accommodate us. The technician was polite and helpful. There was no carpet shrinkage or reappearance of stains after. Already recommended to a neighbor.
Alfus (Al) was great! Very conscientious, when we are ready for more cleaning we will request him back. We now know what to expect as far as the size of the truck goes and be ready for it. Luckily it all worked out. Thanks.
they came when they said
carpet person very pleasant, efficient and knowledgeable
carpets look good
Your staff is great.
Your tech was a nice guy, however we had a time slot for 10-1. He called me at 12:20 to say he was in chino hills and that he would be at my house between 2 and 3. That was ok, but I had to call him at 3 and ask where he was. He said he was in bumper to bumper traffic and he was in Corona. I asked where in corona. He didn't really want to say where so I asked if he was at Lincoln? Was he near the 15? He said he was approaching the 15.
He showed up at my house at 4:00. I commute on the 91 fwy each and every day from Rancho Cucamonga and I know exactly what the traffic is like and how long it takes to get through it and from the point where he said he was, it does not take an hour. My husband commutes to Torrance and knows exactly as well. Right before 4:00 we checked sig alert to see what the hold up was. Traffic was not an issue. We had to wait around our entire day to get our carpet cleaned. After he was done he was charging me $154.00. I said I was quoted 132.00 on the phone so he took $7.00 off of the charge. I was not happy with the price difference. After the tech left, he didn't bother to let us know that his Van leaked oil all over our driveway . In my opinion that is very rude. He should of parked his car in the street
everything was good. the person was professional and the service was great.
The quality.
Your are on time, professional and the carpets look great!
We like the cleaning product and the person who cleaned our carpets (Livingston). He did a great job.
Very nice on the phone when making an appointment.
The cleaning of my carpet was very well done. Thank You. Name removed
It works!
On time. Great customer service. Value for money.
The people I have dealt with are pleasant, polite and honest. My carpets were a disaster . I was told they would do the very best job they could. It surpassed my greatest hopes. I could not believe what a wonderful job was done for me. It was fantastic!
Eduardo Valencia, the technician, was very good. He was informative, prompt, polite, and nice. He did a good job and represents your company very well.
The fast courteous honest people you have work for you. And the great job you did.
Very professional, quick and efficient
Excellent service
No harsh chemicals. The pet urine smell came up, and the carpet looks great. Great customer service as well.
It takes the dirt up quickly and dried fairly fast. The carpet felt wet to the touch but not soaked with water and product.
A couple months from now will tell the real story
You showed up on time, did a very good job, and the price is reasonable
Quick..efficient great results
the man was very professional my carpet looks great ...
Profession, quick and friendly service
I like that there is no chemicals used and am impressed that it came out almost like new...Our carpet is 11 years old and light beige. I'm glad to find out about your company... My husband heard about you on the radio.
I like the way they used bumpers to protect the corners of my walls. Gorge was clean and professional....
I had just replaced the living room carpet and the carpet chemicals smelled bad... the cleaning didn't remove the smell of the new carpet, like I had hoped, so now I wish I had just cleaned the old one...!
The technician showed up in a timely manor and did a beautiful job.
Your representative/technician, Dennis Smith, was excellent, very professional, knowledgeable, and overall very nice. My carpets look and smell great.
clean, professional, on time
I was disappointed on the cleaning of the shower looks the same and for $150 it was not worth it. My downstairs tile of 400 sq. Feet was 139 .
Very professional