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based on 35044 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
After a full 24 + hours, the majority of our carpets are still wet. Not damp, wet. Which, in and of its self is fine, but we thought part of Zerorez's deal was no residue and fast drying; even the tech said it will be dry in 4-6 hours? We've left the windows open and house fans on and still wet. So that is pretty inconveinient, since it soaks through the "blue booties" and through our socks.
Great job cleaning everything!
No chemicals and the service is excellent!
The customer service was outstanding! We really appreciate the great work that our technician provided. We never thought the stains off our kitchen stools would come off. They look amazing! I did want to say thank you to the technician for taking his time and for being so honest and knowledgeable about the work he provided. Sometimes you get people and or companies that try to milk you for every penny but not him nor Zerorez.
Again thank you...
Regards,
The Rees Family
Does the job every time!
We like that the products works and Brett did a great job.
The dedication of your servicemen to perform the best results possible. This is the third time I have had Zerorez clean my carpeting.
I greatly appreciate the effort made upon a return visit to help clear a particular problem.
The product is chemical and soap free. The result it fantastic! And the technician was so professional.
Technician (Dennis) brought corner protectors and mats to protect my home's interior. Did a thorough job cleaning and asked me to inspect his work (to me a sign of confidence the job has been done well). Already referred a friend - great job!
Clean and efficient
Great service!
Mostly - my carpet is clean. I also like that it is easy to schedule service, and the work is done on time and efficiently.
truckmount and not a portable hot water and no soap
The cleaning and deodorizing of my sofa was done with NO damage to my floors; he was thorough, making sure that all the work area had been protected. The sofa was ready to be used by that evening and it was smelled heavenly! It is almost a week later and I still love to sit down on it and catch that little whiff of freshness!
great job definitely would use you folks agin
The actual price you charged us is significantly higher than the one you quoted us on the phone. Also, one of the spots in our carpet has not been removed.
Carpets are as clean as new. We thought we'd need new carpets, but I think we'll make it another year now! Great staff as well. thanks!
My carpet was very clean, and the Technition was very professional and knowledgeable. I was very please with your products and services. I was especially happy about no harmful chemicals being used.
Zero residue!
I like the email you sent to me prior to my appointment and everything you said was exactly how it went.
Thank you!
My carpets looked very clean when the tech was done.
I appreciate the professionalism of the company. The past two cleanings have been done by technician Brett Spence and he's done a terrific job. He is on time, courteous, friendly, and very efficient. My carpet looks great after Brett is done. I also find the customer service at the main office helpful and friendly. I highly recommend Zerorez!
No harsh chemicals and soapy residue!
The fact that no soap is used. The tile cleaning process was exceptional although there were a couple of "skid marks" left by the tile cleaning machine that I have not been able to remove.
Service was good--
I like the soap-free cleaning method. No film on the carpet to pick up more dirt. I have 4 animals and it's important to me that my carpet gets cleaned. I was also very happy with how well my kitchen grout looked after having it cleaned. I had never had it cleaned and it is 10 years old. It looks great!
friendly on time arrival and good work
Your service providers are professional and do a good job on my carpets.
I expected more from the hardwood cleaning. I t was just a mop and buff treatment. I expcted a more trorough cleaning before the buff.
everything
As a long time customer I wish I could have the same technician each time. Some technicians are better than others.