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based on 35044 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was not as clean as i thought it should be. The carpet was less than 15 months old. There were some spots left.
The concept that after a cleaning, upholstery and carpet won't attract more dirt via the detergent left in (by other methods).
The total experience was great. Scheduling and explanation of pricing was easy to accomplish and was explained in a very professional manner. Robert is an excellent technician and is
very respectful of my property and belongings. He is an asset to your company and he is
obviously proud to be a part of the company. He called prior to arrival and arrived on time.
He quickly set up and started work immediately in my chosen location. We will continue to
use Zerorez in the future and will continue to refer our friends to your company. Thanks again for surpassing my expectations.
Dana, your service person, is wonderful person: trustworthy, reliable, conscientious, honest in the results that can be expected and achieved. He is a great asset to your business and keeps us firmly loyal.
Efficient and thorough cleaning.
The technician was very professional and didn't try to upsell us. The carpets look great!
The gentleman that came out was very professional and polite, however, his fees were different than what the operater on the phone had given me. She never told me there would be a travel fee of $15.00 and, never explained the $25.00 to remove urine stains didn't include a deodorizer. I feel that is very bad business. I would assume the two go "hand-in-hand".
Prompt and thorough service.
Scheduling was difficult.
On time; very professional; carpet always looks like new when they are done.
Wonderful, friendly service provider and thorough carpet cleaning!
No chemical smell or residue. Professional and courteous service.
Prompt, courteous, informative, and really cleans the carpet. Very happy.
The dirty areas or spots never come back.
Professional and good quality.
Have a tool that cleans edges of carpet too. Also noticed shrinkage of carpet after drying.
No soap fast clean.
The process in which you clean the carpet.
They work and last!
Our guy was friendly and did a great job and was also very easy to work with.
Your people are punctual and communicative, wonderful follow up and they usually take great care with our carpet and do their best.
Justin was very professional and did a great job.
The rug looks amazing! there are no more pet stains and it looks brand new. Livingston was professional, friendly and answered all of my questions.
Professional, fast, friendly, organized and the carpets look great!
Attention to detail.
Robert was great. He explained the product and service. I am very satisfied with the results.
Our technician did a very thorough job and took his time to get our spots/stain taken care of.
Absolutely outstanding experience! Dennis K. called ahead to let me know exactly what time to expect him. He was professional and extremely courteous. My carpets were filthy due to pet stains, but now they look super clean! I will continue to use your services and have already recommended Zerorez to a few friends. I couldn't be more pleased!
No chemicals and yet the carpets came out nice. My carpet was really soiled and now it looks great.
no soap is used.