Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34672 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 15, 2014 — Rated 10 out of 10 by D.S. Zerorez Los Angeles
What do you like about our products and services?

It works and it does what you advertise would never use anyone else

By the way Brian is great he has been to my house twice and rembers about the dog

Report a concern   August 15, 2014 — Rated 0 out of 10 by A.M. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

After listening to Bill Handel on AM radio rave about your service I expected more that I got. My carpet was wet for almost two days which was unacceptable. I spoke to the office to let them know about this incident and they said they would have to carpets done again which they did. Some of my neighbors came over to see the carpet and couldn't come in because they were still wet. So, if they thought about calling your company I don't think that will happen. Sorry, Anette Mendicino

Report a concern   August 15, 2014 — Rated 10 out of 10 by L.S. Zerorez Los Angeles
What do you like about our products and services?

Robert Keith is the best carpet cleaning technician in your company! Your cleaning method not only gets the carpet cleaner it stays clean much longer. So glad we found out about Zeroez - and Robert Keith especially!

Report a concern   August 15, 2014 — Rated 10 out of 10 by M.B. Zerorez Los Angeles
What do you like about our products and services?

They did an excellent cleaning job!!

Report a concern   August 15, 2014 — Rated 10 out of 10 by B.K. Zerorez Los Angeles
What do you like about our products and services?

You get my carpet really clean, no matter how dirty it is. Your workers are fast nd extremely professional.

Report a concern   August 15, 2014 — Rated 5 out of 10 by L.M. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

YOur prices have gone up, and while you are doing a great job it is unaffordable.

Report a concern   August 15, 2014 — Rated 10 out of 10 by Melissa Wackerman Zerorez Los Angeles
What do you like about our products and services?

My staircase came out great and I never expected it to look that good again. Thanks!

Report a concern   August 15, 2014 — Rated 10 out of 10 by L.N. Zerorez Los Angeles
What do you like about our products and services?

the technicians are always personable and efficient and have always made our carpets look like new. And there is no residue, so the carpet stays clean longer

Report a concern   August 14, 2014 — Rated 5 out of 10 by D.S. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Vacuuming first would be nice . A lot of carpet to vacuum uo after it was cleaned.
The stairs are not as clean as they should be and charged me $70 extra

Report a concern   August 14, 2014 — Rated 6 out of 10 by D.G. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Carpet was very clean and I'm happy with that aspect but it was left far to wet and some sections are still not totally dry. Also, walking barefoot feels like there is a residue left on the carpet that is not appealing. I've been trying to vacuum out the lines left by your equipment....quite a chore. I've never had this happen in the past.

Report a concern   August 14, 2014 — Rated 10 out of 10 by H.S. Zerorez Los Angeles
What do you like about our products and services?

Our carpet even thou are is old it came out like new! The only problem I have is that most company's charge by the square foot. Which is easy to figure the price. It is impossible to know if you got a good deal by your method. Sincerely HenrySedillos

Report a concern   August 14, 2014 — Rated 10 out of 10 by Patricia Buckley Zerorez Los Angeles
What do you like about our products and services?

The service itself is great. I love the way the carpets look after cleaning. I like the promptness of the technicians and the fact they call to give a heads up on their expected arrival time. They are friendly, helpful, and efficient and do a great job.

Report a concern   August 14, 2014 — Rated 10 out of 10 by Gary Nowak Zerorez Los Angeles
What do you like about our products and services?

The Zerorez guys are always polite, professional and do a great job. I have used them for years and would never use anyone else. Thank you Zerorez for making my carpet look new again!

Report a concern   August 14, 2014 — Rated 10 out of 10 by Salpi Devlin Zerorez Los Angeles
What do you like about our products and services?

You do a great job.

Report a concern   August 14, 2014 — Rated 10 out of 10 by Cynthia Esmond Zerorez Los Angeles
What do you like about our products and services?

The grout cleanup was fantastic, like new. The carpet cleaning made the carpet look good, and although it took 2 days to completely dry, it didn't stretch the carpet. Your technician was very polite and competent.

Report a concern   August 14, 2014 — Rated 4 out of 10 by E.D. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Service was great. All personnel was extremely friendly. 3 issues: 1. My carpet is STILL pretty wet over 24 hrs later. 2. Some spots are appearing again and it's only the day after cleaning. 3. The tech charged me an extra $70 without explaining PRIOR to the cleaning that there would be "spot cleaning" charges. Nor did the lady when I set up the appt. She did explain about a $15 fuel charge which I am fine with but she mentioned nothing about extra cleaning charges and the tech never said anything until after he cleaned and was charging my card.

Report a concern   August 14, 2014 — Rated 10 out of 10 by C.M. Zerorez Los Angeles
What do you like about our products and services?

I trust that Zerorez really doesn't leave residue in my carpets. Sal was very friendly and did a great job. My carpets look great.

Report a concern   August 14, 2014 — Rated 7 out of 10 by S.G. Zerorez Los Angeles
What could we do to improve?

I had an unacceptable scheduling problem on the day of service, but management was very gracious to get it resolved to my satisfaction. In the past I would have said I was "very likely" to recommend Zerorez to others, but I will need to see what my next appointment for carpet cleaning is like before I give that kind of recommendation again. I really hope my experience was an anomaly and not a sign of deteriorating customer service.

Report a concern   August 14, 2014 — Rated 10 out of 10 by John Linler Zerorez Los Angeles
What do you like about our products and services?

great workers house looks great

Report a concern   August 14, 2014 — Rated 10 out of 10 by J.U. Zerorez Los Angeles
What do you like about our products and services?

Your Technician Robert is amazing. He has such great knowledge of the Zerorez process and product and takes great pride in making sure his service reflects the excellence of zerorez.

Report a concern   August 14, 2014 — Rated 10 out of 10 by J.F.S. Zerorez Los Angeles
What do you like about our products and services?

I really liked the way my carpets cleaned up… and I felt they were really clean without chemicals or soap residue.

Report a concern   August 14, 2014 — Rated 10 out of 10 by A.S.P. Zerorez Los Angeles
What do you like about our products and services?

Great results with a child friendly formula.

Report a concern   August 14, 2014 — Rated 10 out of 10 by B.C. Zerorez Los Angeles
What do you like about our products and services?

No residues and made my carpet like new. I was hesitant in believing the testimonials but I'm glad I had Sal. He put all my worries aside and made sure my carpet looked like new.

Report a concern   August 13, 2014 — Rated 4 out of 10 by M.B. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

When the Zerorez guys reattached our nozzle to the garden hose, they cross threaded it and it now squirts water everywhere. We would like reimbursement or replacement for our 100 foot 5/8 or 3/4 " rubber hose.

Report a concern   August 13, 2014 — Rated 10 out of 10 by P.C. Zerorez Los Angeles
What do you like about our products and services?

Timeliness, politeness, and professionalism of Brett, our carpet cleaner.

Report a concern   August 13, 2014 — Rated 10 out of 10 by L.G. Zerorez Los Angeles
What do you like about our products and services?

Good service on phone, prompt arrival, good information sent by email, OUTSTANDING service by Dana, who was thorough, very hardworking, very neat and careful, very nice, and did a brilliant job! We couldn't be happier with the results. Thank you all.

Report a concern   August 13, 2014 — Rated 10 out of 10 by Jenefer Sciotto Zerorez Los Angeles
What do you like about our products and services?

I like the fact that there are no chemicals. Your technician was professional and answered all of our questions. Our carpets look great!

Report a concern   August 13, 2014 — Rated 10 out of 10 by P.D. Zerorez Los Angeles
What do you like about our products and services?

I liked the technician that came to clean the carpet. On time and very truthful with me regarding the condition of the carpet. He made no promises and I respect that. I am aware the carpet needs to be replaced, but did not want to replace until next year. He did his best and so far so good. I have already told many people to give your company a try. It was Sal that did out carpets and I discussed having our living room, dining and family room carpet cleaned beginning of October. When I call to make the appointment I will mention that I would like to have Sal do the cleaning. This is a much better carpet and it was very expensive and not in horrible condition.

Report a concern   August 13, 2014 — Rated 10 out of 10 by Joe Collins Zerorez Los Angeles
What do you like about our products and services?

Your technician was very courteous and professional. He did a very good job. We were very pleased with our floors. This is our second successful experience with your service. We would certainly recommend Zerorez.

Report a concern   August 13, 2014 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

Love your customer service and all the cleaning guys! So polite and they work so look hard!


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