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based on 34672 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and on time!
Service was outstanding and professional. Showed up on time and was very pleasant and efficient. Will use this company again.
I like the concept of no soap residue, and your service reps are very punctual and efficient.
the carpets dry fast and are super clean. the work is done in a timely manner.
The tec was great that's why I keep going to you guys Danial is the best Name removed
No residual chemical smells. Dried quickly. Looks clean
Thorough and pleasant
Improve front office custermer service. We requested Sal to perform work. My wife was very specific and was assured the our request would be honored. Well, Gil showed up. When my wife spoke to the office, rather than solve the problem, she blamed it on us, "we could't accomodate your schedule." Never a call beforehand.
Gil did a good job, so we are satisified with the work.
My carpets look great and revitalized!
Clean carpets with soap residue!
results
The man who came was professional, worked quickly, and really got my filthy carpet clean.
Carpets left with residue/cleaning product and too wet. It has been 30 hours and carpets are still damp! Carpeting, where dry, feels stiff and "crunchy" under foot. Have used your service 3 times and this has NOT been our experience previously!!
Especially liked our service tech, very polite and not pushy.
I absolutely appreciate the amazing customer service...the ease of scheduling + shifting my appointment felt really good.
And, my tech Sal was incredible...he was super kind + helpful + did a thorough job.
The only problem is that I expected, after reading on the Zerorez site, that my carpet would not have residual brownish spots after investing in this environmentally conscious top notch cleaning.
Unfortunately, there are still quite a few brown spots on our carpet + our stairs. Pretty bummed.
Overall, our carpet is cleaner, but not up to the expectations I had hoped for when I heard about Zerorez.
the cleaning went very well and the tech's were very nice
On time; always exceeds expectations.
call me about the carpet you took into the shop on 8-19-2014. still have not heard if done and when will be returned to me.
Very thorough service. I was totally satisfied.
Your cleaning technique is absolutely fantastic, my rugs are beautiful, look like new! Your tech, Dennis was professional, very knowledgeable highly recommend to everyone!!!
The technician was friendly and informative. He got our carpet to look a whole lot better than was expected.
Your tecnician Robert always does an exceptional job. Carpets are clean and usually stay clean.
No chemicals, everyone I talked to were very helpful and Brian did a great job!!!
The Carpet looks new. The service man was excellent.
Stick to appointment time
1. I did not receive any confirmation calls as I did in the past. I called on repeatedly Saturday to reconfirm, however I was not able to reach anyone. There should be a number to call to confirm on Saturdays.
2. The technician did not have my number, as technicians did in the past, and he was not able to reach me. To clarify, I am Mrs. Last name removed's assistant and have been the person who sets up the service. I arrived at Mrs. Last name removed's home at 2:30 in case the technician showed up early. Sal called her home number which I picked up and said he was about to turn the truck in b/c he was not able to reach anyone. He said he could be at the property between 4 and 4:20pm.
3. Sal arrived within the time frame he said, which was over an hour later than the appointment time I had made.
4. Less than halfway through the upstairs, the truck filled up and had to be dumped in the owners toilet, some of the grey water ran down the driveway and down the street. I felt he should have dumped the truck after his last job so as not to cause inconvenience or interruption to the next job.
5. I felt the quote was not accurate, it was over $300 off. Since I have used the service twice before, there is obviously documentation stating the size and number of rooms.
6. The job was not completed, it was past 8pm and the downstairs was not even started.
7. Had to call on Monday to get someone to come out and complete the service. The next technician was Sal Salvador, he was very nice and I would request him again. He was efficient with his time.
Very professional, efficient and friendly !
The cleaning process gets the carpets clean without soap. Also,it's quick.
good communication, prompt and good documentation of services.
No residue and stays cleaner much Longer!