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based on 35237 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
just plain great
Excellent service and friendly technician. Will ask for him next time!
Our carpets cleaned so well!! I was concerned about a few stubborn spots, but they came out. Robert did a great job. The carpets dry quicker than with other cleaning methods, without any odor. Thanks for the personalized, friendly service, from the office personnel to the technician. We plan to continue using your company, and referring you to interested friends.
I like that you don't use chemicals to clean our carpets
Very friendly and hard working service tech who took special care of our property ... baseboards, floors, etc ... while cleaning our carpets
The carpets are clean and the spots don't return
Carpet came out very clean. Love that you listened to feedback from last week and took action to correct.
Eduardo was outstanding and so professional!
Great service and my carpets look amazing every time.
We love your cleaning system that does a great job with no chemicals and no residue. Also and equally important your representatives have been exceptionally capable, polite and show a strong desire to please us, the customer!
Water only, no soaps or detergents or chemicals
no chemical residue
Products are environmentally friendly. Service technician very professional.
Quality of the cleaning process. None out there like it.
It really works!!!
Darnel, our technician, was excellent. He came on time after first calling me to tell me he would be there in 30 minutes which was well within the stated time. He was efficient and effective.
The workers are very professional.
Our carpeting is white again and lovely. Rashad was a wonderful person to be your rep who cleaned our carpets and he was polite, helpful and a very nice man. We would love to have him be our regular carpet guy.
thank you for your service.
Terry Gibson
I've used your services at 2 properties for 6 years now and have never been disappointed
I like the wide variety of services you offer.
Every technician is friendly and professional
Your service people are great! Robert did a wonderful job and my carpets dried almost overnight!
Thanks!
There was "soap residue" on the bottom of the furniture that was not movable and on the wood parts of the staircase including the posts. The entry hall which has parkay flooring had to be washed and polished because of the soap residue. The carpets in all rooms are now streaked. There continues to be a powdery substance coming up from the carpeting. All these problems has caused me to spend a lot of time trying to rectify these issues and, of course, the streaking still remains.
Darren did a great job again! We asked that he return because several spots on our sofa still had dirt stains. He was happy to come back and remove the stains with a special spot remover. Now, our sofa looks as clean as the carpet that he also cleaned.
I like that Zerorez is the only company that uses water-based cleaners. The sofa we purchased was very expensive, and the manufacturer only specifies that water-based cleaners be used. After doing much research, I found that Zerorez is the only company that uses this product.
Always on time.....always a well groomed technician...great results
You are very thorough with each job. Your staff is also very nice and personable.
Extremely expensive for such small areas cleaned, which is my fault because I should have asked before he started. The cost of the area rug had been explained, but surprised it was that much. When I told him the desk area & the carpet as you walk into the bathroom didn't look totally clean, he said it had to do with the lighting & quality of the carpet, cheap carpet which is not true & I told him so. Very unprofessional to even suggest that to someone. I don't expect anything from this experience & sorry I can't honestly refer friends/family to you. My daughter had excellent results from your company & believe it has to do with the person cleaning the carpets.
Very professional. Fantastic results.
Rashad was courteous and professional. He did a thorough job of cleaning our carpets. They look great.