Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34681 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 6, 2015 — Rated 10 out of 10 by J.K. Zerorez Los Angeles
What do you like about our products and services?

Technicians are courteous, knowledgeable and professional. Technician arrived on time and worked efficiently.

Report a concern   October 6, 2015 — Rated 5 out of 10 by R.R. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I found this time the stains were right back within the week of cleaning I am very disappointed this has not happened in my past cleaning with you I know my carpet is older but still needing to spot clean the areas 1 week after having my carpets cleaned should not b the case

Report a concern   October 6, 2015 — Rated 9 out of 10 by C.G. Zerorez Los Angeles
What do you like about our products and services?

Quality service

Report a concern   October 6, 2015 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

Clean, effective, easy dry time & amazing technicians. We love Juan and Marcel!

Report a concern   October 6, 2015 — Rated 10 out of 10 by M.F. Zerorez Los Angeles
What do you like about our products and services?

The cleaning process feels & looks clean without residue. Techs are very professional and knowledgable.

Report a concern   October 6, 2015 — Rated 10 out of 10 by J.L. Zerorez Los Angeles
What do you like about our products and services?

Always excellent- the technician was superior and my carpet looks almost like new, even though it's pre-historic.

Report a concern   October 5, 2015 — Rated 10 out of 10 by M.G. Zerorez Los Angeles
What do you like about our products and services?

Professional, on-time, excellent service!

Report a concern   October 5, 2015 — Rated 10 out of 10 by L.A.H. Zerorez Los Angeles
What do you like about our products and services?

Rashad was wonderful! Prompt, efficient an friendly! I will use his service again!

Report a concern   October 5, 2015 — Rated 10 out of 10 by Christine Sipin Zerorez Los Angeles
What do you like about our products and services?

Our carpet had never been professionally cleaned in 13 years, and after our carpets were cleaned by Zerorez,they looked brand new.

Report a concern   October 5, 2015 — Rated 10 out of 10 by E.R. Zerorez Los Angeles
What do you like about our products and services?

I've used this company several times. Most of the time they have have been very thorough. I will use this service again but request not to have the technician that was sent last time.

Report a concern   October 5, 2015 — Rated 10 out of 10 by S.L.F. Zerorez Los Angeles
What do you like about our products and services?

We were happy that Jose, previous employee of Haines & Cross, cleaned our carpets. He is highly trained and has always done a great job for us.

Report a concern   October 5, 2015 — Rated 10 out of 10 by Dan Morgan Zerorez Los Angeles
What do you like about our products and services?

My carpets look great. The Zerorez technician was very nice and responsive to my concerns. I would definitely recommend this service to a friend.

Report a concern   October 4, 2015 — Rated 10 out of 10 by K.C. Zerorez Los Angeles
What do you like about our products and services?

This was our first experience with Zerorez, but after hearing the commercials we wanted to give it a try. I like that Zerorez is nontoxic and avoids harsh chemicals. It also sounds like the results should last. It has only been 1 day so time will tell if old stains resurface, but so far we are very happy with the results! Our service techinician, Jose Morales, was friendly and professional. He efficiently cleaned 4 rooms and happily added on the stairs (for an extra cost). When he arrived he asked if we had any areas of concern so we walked him through our trouble spots. He gave extra attention to these areas and when he finished our carpets looked fantastic. He left us his business card so that we can follow up with him if we have any issues. Our first Zerorez experience will not be our last!

Report a concern   October 4, 2015 — Rated 10 out of 10 by S.V. Zerorez Los Angeles
What do you like about our products and services?

Technician very efficient, helpful and personable. He did a very nice job and explained things to me. My carpet looks great!!

Report a concern   October 4, 2015 — Rated 10 out of 10 by L.P. Zerorez Los Angeles
What do you like about our products and services?

The technician was efficient, friendly, prompt. I am pleased with the results, too.

Report a concern   October 4, 2015 — Rated 10 out of 10 by Fran Fetters Zerorez Los Angeles
What do you like about our products and services?

I can't say enough good things, I love Zerorez! I have recommended your company to my neighbors but they still call the old Stanley Steamer or others who don't get the carpet clean...crazy😁

Report a concern   October 4, 2015 — Rated 10 out of 10 by H.W. Zerorez Los Angeles
What do you like about our products and services?

Very professional. Carpet not too wet, so dries quickly. On time, polite and respectful person who came to do the work. No smell.

Report a concern   October 4, 2015 — Rated 10 out of 10 by J.A. Zerorez Los Angeles
What do you like about our products and services?

Great service

Report a concern   October 4, 2015 — Rated 9 out of 10 by S.G. Zerorez Los Angeles
What do you like about our products and services?

Darnell was very nice and professional. My tile and grout looked great!

Report a concern   October 4, 2015 — Rated 7 out of 10 by S.B. Zerorez Los Angeles
What could we do to improve?

My carpet actually looked no better than when I do it. It looked great when it was wet but once it dried you could still see the problem areas. The technician was very nice and very professional

Report a concern   October 4, 2015 — Rated 10 out of 10 by D.D. Zerorez Los Angeles
What do you like about our products and services?

I like the fact you do not use soap. Robert, my technician, goes above and beyond what is expected. It's the little things he notices and takes care of that impress me.

Report a concern   October 4, 2015 — Rated 10 out of 10 by M.S. Zerorez Los Angeles
What do you like about our products and services?

Non-toxic, safe for my pet

Report a concern   October 4, 2015 — Rated 9 out of 10 by A.M. Zerorez Los Angeles
What do you like about our products and services?

I liked the cleaning quality and not using chemicals on my carpets.

Report a concern   October 3, 2015 — Rated 10 out of 10 by A.D.A. Zerorez Los Angeles
What do you like about our products and services?

product works great!

Report a concern   October 3, 2015 — Rated 10 out of 10 by S.H. Zerorez Los Angeles
What do you like about our products and services?

Clean and effective,the crew was very good

Report a concern   October 3, 2015 — Rated 10 out of 10 by B.K. Zerorez Los Angeles
What do you like about our products and services?

Service man was early, polite, punctual and efficient. White carpet cleaned up nicely.(early).

Report a concern   October 3, 2015 — Rated 7 out of 10 by A.F. Zerorez Los Angeles
What could we do to improve?

Let the customer know if there are stains that your equipment and solution can't guarantee before the rep comes out to do the job. The first time I used the service nearly 2 years ago, I was completely satisfied. This time my carpet was more worn and the steps were really dirty. They could not get all of the dirt out of the steps and this stain I had which I found out was cough syrup did not come up. It was my understanding prior to the representative coming out, that everything would come up. I read the info online and I explained to the customer service rep regarding the dirty stairs on the phone. The rep who cleaned the carpet tried really hard; but the stairs that were really dirty are still dirty. I really would have considered a cheaper service if I thought that the stairs were not coming clean anyway. I took advantage of a sale going on; however the 3 stairwells cost me $80.00 per stairwell or $240.00, since there is no discount for stairs.

Report a concern   October 3, 2015 — Rated 10 out of 10 by Leonard Troutner Zerorez Los Angeles
What do you like about our products and services?

Tech did a great job. 20 year old carpet and stone floors in the kitchen look new. Very impressed. Have been using Zerorez for several years and will never use anyone else.

Report a concern   October 3, 2015 — Rated 10 out of 10 by S.C. Zerorez Los Angeles
What do you like about our products and services?

Prompt and friendly service

Report a concern   October 3, 2015 — Rated 10 out of 10 by R.C. Zerorez Los Angeles
What do you like about our products and services?

No chemical smell


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