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based on 34681 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
#1 your easy phone access number.As your promotion was on the radio, I was able to contact someone immediately. They were friendly and very helpful.
#2 Your tech Jose looked and acted very professional compared to all the other companies I used in the past. I like your company attire. Very sharp and professional looking.
#3 Jose did an awesome job taking his time and doing it right.The rugs look great. With other companies, I've had to call them back the next day. They still look great this am.
#4 Never had tiles cleaned by professional before. They look so nice and clean. Like Jose explained to me as it dried, the grout line got whiter.
#5 Love how the rugs immediately after cleaning was not really WET like some of the other companies. Keep up the great job.
I was totally happy and very satisfied with the end result. I will be happy to refer others and I WILL use your company again. Great Job Zerorez staff.
Very prompt, on time.
Very happy with the serviceman, he explained everything that was needed in full detail.
Robert was very polite.
Very friendly and helpful... Cheerful cleaners.
Does a great job!!!
Outstanding customer service. Well trained and courteous staff. We will not use any other company. Thanks!!
Always on time - carpets are clean and fresh when completed
I just rarely recommend anyone.
No chemicals involved.
Pros
Jose Salazar was assigned by Zerorez to clean our home's carpet on October 10, 2015 at 8:00 AM. He was receptive to our expressed needs regarding the assignment. He also was polite, diligent, and hard-working throughout the two-hour process. We are very pleased with his efforts and results, and would like for him to return to our home to do our carpet-cleaning work, as needed, in the future.
Very truly yours,
Luz Maria Telish
412 San Nicholas Court
Laguna Beach, CA. 92651
Your product always makes the carpets look like new and no chemical smell.
We are repeat customers - whenever we've used your service we've been most
impressed with the pleasant attitude and efficiency your people show.
Joe & First name removed
Your service person Brett was fabulous. He got the stains out of the white carpet and to date the stains have not come back.
Effectiveness
We were properly impressed that you returned to correct a spot that had been missed
on your first visit. Jose is a bright and competent young man: a real asset for Zerorez
I kinda hoped the solution could dry a little quicker. I also noticed a few spots of caked mud in some areas left on the carpets and I am guessing that was because there was no vacuuming of the floors before or after the treatment by the technician. But overall, since this was a cleaning of carpet that is probably quite aged (this is a new house to us and we are not budgeted for new carpet just yet) it is soooo much better than it was when we moved in.
Xerox continues to give perfect service. They are prompt, courteous, protective of furniture, using corner guards, plastic under legs of furniture. (On phone and Service). We love Jose and Matt. They not only meet but exceed our expectations. And not we are not relatives. Linda D.P
Everything
The quality of the service and the fact that the carpet is actually clean.
Your employees do a nice job and I like that the carpets are not soaking wet when you leave.
I am a repeat customer and have been very satisfied with results for carpet cleaning.
Love that there's no soap. Always have had courteous technicians who are willing to do that little extra bit and it is so appreciated. (Especially when we are paying more than regular carpet cleaners charge).
The young man Alex who cleaned our carpets was very friendly and did an excellent job of cleaning our carpets.
Have better specials or whole house discounts.
Alex was very nice, I noticed several lite pieces of furniture where not moved to attempt cleaning underneath the item. We are former Haines & Cross customers. Their staff routinely would move items clean, replace the item with a plastic shield underneath.
It works and service is great.
Your field people are always very friendly and helpful and go the 'extra mile'. The cleaning service far exceeds a standard steam cleaning. My carpets stay clean longer.
The work professionalism of the people and the cleaning process.
This was the first time I used Zerorez and my carpets turned out beautifully, much better than previous cleaning. It is important to me that the process and products are green too. Gil was our technician and he was great!
My carpet looks almost new again. The guy was very professional.
my rugs felts stiff when they dryed why is that why is that?