Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 35002 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 19, 2024 — Rated 5 out of 10 by L.C.T. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The upholstery cleaning on the off white bar stools left them way worse than before cleaning. They have brownish stripes in every direction and look awful. I called and someone will be out Monday to “fix” the issue. However , I have guests arriving for a week on Sunday. Each technician is different. No corner shields were used and I will bullnosed walls so marks dhow from the hose.
I’ve used your company several times and this is the second time that someone has had to return to fix something.

Report a concern   September 19, 2024 — Rated 8 out of 10 by T.N. Zerorez Los Angeles
What could we do to improve?

Price

Report a concern   September 19, 2024 — Rated 10 out of 10 by D.N. Zerorez Los Angeles
What do you like about our products and services?

Nice to have the dirt sucked up and carried away.

Report a concern   September 18, 2024 — Rated 10 out of 10 by L.M. Zerorez Los Angeles
What do you like about our products and services?

Jeff very friendly and helpful.

Report a concern   September 18, 2024 — Rated 0 out of 10 by F.R. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

charge way too much to clean an area rug. Rip off.

Report a concern   September 18, 2024 — Rated 10 out of 10 by M.C. Zerorez Los Angeles
What do you like about our products and services?

Matthew was very good and I love the way the carpet came out.

Report a concern   September 18, 2024 — Rated 10 out of 10 by Marie Weinstein Zerorez Los Angeles
What do you like about our products and services?

The worker was very professional.

Report a concern   September 18, 2024 — Rated 10 out of 10 by G.S. Zerorez Los Angeles
What do you like about our products and services?

I like the fact that no chemicals were used.

Report a concern   September 17, 2024 — Rated 10 out of 10 by Kathleen Collins Zerorez Los Angeles
What do you like about our products and services?

I like Jorge very much. Very professional and on time if not early! Have had him do my carpets the last three years and will continue using him in the future.
Great dependable worker!

Report a concern   September 17, 2024 — Rated 10 out of 10 by W.H. Zerorez Los Angeles
What do you like about our products and services?

Zerorez makes my carpet look new again. I also had my recliners cleaned and I’m thrilled with the outcome. I’ve recommended the company to a number of friends and they’ve been pleased as well.

Report a concern   September 17, 2024 — Rated 10 out of 10 by Susan Legome Zerorez Los Angeles
What do you like about our products and services?

They do a great job. We always use Zerorez

Report a concern   September 17, 2024 — Rated 10 out of 10 by S.S. Zerorez Los Angeles
What do you like about our products and services?

Fast, efficient and left carpets virtually dry! Wonderful!

Report a concern   September 16, 2024 — Rated 0 out of 10 by C.A. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The stains in my carpet returned, and are worse than before.
Not sure what was used, but my carpet looks horrible. Your service made my carpet dirtier than before.

Report a concern   September 16, 2024 — Rated 10 out of 10 by D.A. Zerorez Los Angeles
What do you like about our products and services?

No chemicals. Fair price. Good service technicians.

Report a concern   September 16, 2024 — Rated 10 out of 10 by A.M. Zerorez Los Angeles
What do you like about our products and services?

You don’t use chemicals, the spots don’t return and you do a great job!

Report a concern   September 16, 2024 — Rated 10 out of 10 by F.H. Zerorez Los Angeles
What do you like about our products and services?

Xavier did an outstanding job cleaning our carpets and living room furntiure.

Report a concern   September 16, 2024 — Rated 10 out of 10 by Anthony Cunningham Zerorez Los Angeles
What do you like about our products and services?

Very professional, and thorough cleaning.

Report a concern   September 15, 2024 — Rated 10 out of 10 by Alvin and Adria Chea Zerorez Los Angeles
What do you like about our products and services?

The service guy was on time and friendly and did a great job.

Report a concern   September 15, 2024 — Rated 9 out of 10 by R.A. Zerorez Los Angeles
What do you like about our products and services?

Jeff did a very good job , We are very happy with the results.!

Report a concern   September 15, 2024 — Rated 10 out of 10 by M.D. Zerorez Los Angeles
What do you like about our products and services?

Our service technician was professional and personable. Thank you for an excellent job.

Report a concern   September 15, 2024 — Rated 10 out of 10 by Monica Duenez Zerorez Los Angeles
What do you like about our products and services?

Loved the results!

Report a concern   September 15, 2024 — Rated 10 out of 10 by B.S. Zerorez Los Angeles
What do you like about our products and services?

Tec wss on time and got all of the stains out of the carpet.

Report a concern   September 14, 2024 — Rated 10 out of 10 by R.H. Zerorez Los Angeles
What do you like about our products and services?

Knowledge of tech, equipment, quality results

Report a concern   September 14, 2024 — Rated 10 out of 10 by Mike Manasse Zerorez Los Angeles
What do you like about our products and services?

Sal Alvarez great personality, but more important did a great job ,did not rush thru the cleaning of my carpet.He takes pride in his workmanship rare these days.

Thank you Sal

Mike M

Report a concern   September 14, 2024 — Rated 10 out of 10 by D.B. Zerorez Los Angeles
What do you like about our products and services?

Sal was very informative and professional.

Report a concern   September 13, 2024 — Rated 10 out of 10 by S.D. Zerorez Los Angeles
What do you like about our products and services?

Already sent feedback

Report a concern   September 13, 2024 — Rated 10 out of 10 by T.H. Zerorez Los Angeles
What do you like about our products and services?

Jorge was very polite and professional.

He did a great job. We'll see if the stains come back.

My second time using Zerorez.

Report a concern   September 13, 2024 — Rated 9 out of 10 by L.C. Zerorez Los Angeles
What do you like about our products and services?

Quick and efficient.

Report a concern   September 13, 2024 — Rated 10 out of 10 by Linda Edris Zerorez Los Angeles
What do you like about our products and services?

Zerorez is consistent in their cleaning of my carpets. We just had our new carpet cleaned for the first time and as always, it looks pristine! Our previous carpet was over 24 years old, and we replaced it not because it looked awful, but because we are getting a bit older and the thought of moving all the furniture for the replacing to be done was beginning to look daunting. We figure that the old carpet lasted as long as it did and looked as good as it did was all due to Zerorez. I can't recommend them highly enough. Their technicians are clean, professional, and caring. There is never any upselling - but I must say that I ALWAYS have them use the protectant on our carpets. I truly believe that between their cleaning methods and the protectant, you can have beautiful carpets for years!

Report a concern   September 13, 2024 — Rated 7 out of 10 by D.L. Zerorez Los Angeles
What could we do to improve?

More attention paid to splatter onto surfaces like marble flooring.
A little more effort at removing dirt and less on talking about what a good job he will do - truly overestimated his accomplishment. He said he spent two hours, but it was more like one hour fifteen minutes because the rest was spent talking about what he would/could do and in going to get gas in the middle of the job.
Still, he was polite, pretty easy to work with, and fast - but maybe a little too fast :D.


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