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based on 34684 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Left carpet too wet, did not protect my hardwood floors and left them wet and covered with some white stuff, there was water splashed on furniture. I took photos of the mess that was left. Also, did not leave plastic squares for furniture feet.
It works great and the carpets turn out nice and clean. Service is efficient and thorough.
Had a problem with appointed time. I was gone and technician called to come early and my son
not knowing, said OK. Appointed time was between 1 & 3 and I would have been prepared for the cleaning. Because I was not there at 10:30 the carpet had not been vacuumed or spotted plus everything had not been moved including an ironing board which was not moved. It was in front of a sliding door which needed to be cleaned. Based on coming several hours early even though it is not his responsibility to move items, he SHOULD HAVE.
The carpet is not wet and slushy like others I have used.
The technician, Darnell Ross was neat and professional and on time.
The chemicals do not smell. Darnell pretreated some of the coffee
spots and the all came up. Perfect every time we use your services.
Efficiency is always important to me. Our technician was very efficient and effective.
In any company, there are opportunities to make good service even better. A recent service visit from Zerorez proved to us they do this. Their attention to customer service and detail tells me this is the way any company who want customer loyalty and return business should be modeled. Brandon the service tech was great. This is the "right" way to run a service company.
The service technicioan, Marcel, was great
The techs are very nice and professional and the results are amazing.
Dennis was one of the best tects we've ever had.
Very friendly and shows up on time
I had my chairs done and the detail of cleaning was not there. They still had dirt
You do the best cleaning of all the other companies.
Robert did a great job!
Great worker doesn't complain gets the job done
Great results. Great service.
You can see the dirt leave. Good feeling to know it is really removed
Rashad was courteous and professional. He did a thorough job of cleaning our carpets. They look great.
just plain great
Excellent service and friendly technician. Will ask for him next time!
Our carpets cleaned so well!! I was concerned about a few stubborn spots, but they came out. Robert did a great job. The carpets dry quicker than with other cleaning methods, without any odor. Thanks for the personalized, friendly service, from the office personnel to the technician. We plan to continue using your company, and referring you to interested friends.
I like that you don't use chemicals to clean our carpets
Very friendly and hard working service tech who took special care of our property ... baseboards, floors, etc ... while cleaning our carpets
The carpets are clean and the spots don't return
Carpet came out very clean. Love that you listened to feedback from last week and took action to correct.
Eduardo was outstanding and so professional!
Great service and my carpets look amazing every time.
We love your cleaning system that does a great job with no chemicals and no residue. Also and equally important your representatives have been exceptionally capable, polite and show a strong desire to please us, the customer!
Water only, no soaps or detergents or chemicals
no chemical residue
The rep you sent very good. He's been here before. He did a good job and the carpets look good! Very pleasant and friendly guy as well.