Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34885 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 16, 2015 — Rated 10 out of 10 by C.C. Zerorez Los Angeles
What do you like about our products and services?

No chemicals. Professional attitude by Brian.

Report a concern   December 16, 2015 — Rated 10 out of 10 by Susan Neely Zerorez Los Angeles
What do you like about our products and services?

Believe in the process of deep cleaning without soaps and additives. Robert's services, diligence and honest assessment of what is needed....or not, is trusted and appreciated.

Report a concern   December 16, 2015 — Rated 10 out of 10 by L.F. Zerorez Los Angeles
What do you like about our products and services?

I love the fast drying time of zerorez and I love how clean my carpets are afterwards. They look like new and I have two dogs. Robert, the the technician that does my carpet is the best. He sees what needs to be done and if I need something extra for the carpets he lets me know. He is very meticulous in his work.

Report a concern   December 15, 2015 — Rated 10 out of 10 by Tom Chumley Zerorez Los Angeles
What do you like about our products and services?

Great service, friendly staff, wonderfully effective cleaning!

Report a concern   December 15, 2015 — Rated 10 out of 10 by C.K. Zerorez Los Angeles
What do you like about our products and services?

Our technician was on time, courteous and did a thorough job! Thank you!!

Report a concern   December 15, 2015 — Rated 10 out of 10 by MaryAnn Voortman Zerorez Los Angeles
What do you like about our products and services?

Zerorez provides the best service and guarantee out there. My carpets look amazing.

Report a concern   December 15, 2015 — Rated 10 out of 10 by P.M. Zerorez Los Angeles
What do you like about our products and services?

Professional and knowledgeable cleaners

Report a concern   December 15, 2015 — Rated 10 out of 10 by J.P. Zerorez Los Angeles
What do you like about our products and services?

I love the way my carpets have always turned out and the gentlemen who have come to my home have been very careful with my furniture and very professional.

Report a concern   December 15, 2015 — Rated 10 out of 10 by H.F. Zerorez Los Angeles
What do you like about our products and services?

Personable/capable tech, arrived on time, did a good job, charged me less than the estimate

Report a concern   December 14, 2015 — Rated 10 out of 10 by D.R. Zerorez Los Angeles
What do you like about our products and services?

Clean, no detergent therefore no detergent residue, environment friendly. Friendly and knowledgeable technician.

Report a concern   December 14, 2015 — Rated 4 out of 10 by C.A. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

We have always been VERY happy with Zerorez, but this time the technician did not show up on the day he was suppose to show. Also, when the company rebooked us, we asked the technician to move only 2 chairs when he did the rooms. We did not check until he had left and the two chairs had not been moved. Also, there was a stain that did not come out that we felt should have. In fairness, maybe it would not have, but we felt the two technicians we had come to the house before would have made us aware of it. We have had our floors done by Zerorez probably 4 or 5 (more than once by the same technician) times and we were always very happy before - just disappointed this time.

Report a concern   December 14, 2015 — Rated 6 out of 10 by G.P. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Brown out problem. Coming out the 15th to use proper product

Report a concern   December 14, 2015 — Rated 10 out of 10 by L.C.R. Zerorez Los Angeles
What do you like about our products and services?

I felt that the job was performed very well and I like that the products are green.

Report a concern   December 14, 2015 — Rated 10 out of 10 by C.W. Zerorez Los Angeles
What do you like about our products and services?

Quick, efficient - and in the past have noticed the carpets are cleaner longer than when I use other services

Report a concern   December 14, 2015 — Rated 10 out of 10 by K.K. Zerorez Los Angeles
What do you like about our products and services?

Products used, quality of service

Report a concern   December 14, 2015 — Rated 10 out of 10 by L.S. Zerorez Los Angeles
What do you like about our products and services?

I like the fact that Zerorez uses only water on my carpets and area rugs. I can honestly say that my carpets look like new, and stay looking great. I don't get a "walk pattern" of dirt since no detergent was used. Darnell was so polite, friendly, and professional that I will ask for him again.

Report a concern   December 13, 2015 — Rated 9 out of 10 by J.F. Zerorez Los Angeles
What do you like about our products and services?

Prompt arrival.
Clean/Friendly Techs

Report a concern   December 13, 2015 — Rated 0 out of 10 by M.G. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

-Never showed up for original appointment
-My wife had to continue to tell the technician to redo certain areas of the carpet that were extremely stained
-Zerorez does not move ANY furniture, even light pieces
-CSR promised a credit due to failure to show up to original appointment, technical wasn't given this info when he prepared the bill
-Technical was given wrong street name (Harbor instead of Harper). My wife had to correct this information and as a result, he showed up at the end of the 2 hr appointment window.
**VERY disappointed in the quality of service. Will never use your company again.

Report a concern   December 13, 2015 — Rated 10 out of 10 by H.B. Zerorez Los Angeles
What do you like about our products and services?

Friendly service, on time and the end product is great

Report a concern   December 13, 2015 — Rated 8 out of 10 by K.H. Zerorez Los Angeles
What could we do to improve?

Technician was friendly and helpful and he arrived timely. However, I did not get a receipt for the services emailed as stated. Please send receipt.

Report a concern   December 13, 2015 — Rated 10 out of 10 by R.B. Zerorez Los Angeles
What do you like about our products and services?

Brendan was on time and did a very thorough job!

Report a concern   December 13, 2015 — Rated 10 out of 10 by C.S. Zerorez Los Angeles
What do you like about our products and services?

Excellent results and always outstanding customer service.

Report a concern   December 13, 2015 — Rated 5 out of 10 by R.V. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The smell is now worse, and I think a follow up treatment is needed. We've been airing out the room for a few days but the odor is stronger. Please contact me Phone number removed.

Report a concern   December 13, 2015 — Rated 10 out of 10 by T.P.H. Zerorez Los Angeles
What do you like about our products and services?

Technician Sal is always very thorough and professional. Convenient payment process.

Report a concern   December 13, 2015 — Rated 10 out of 10 by R.F. Zerorez Los Angeles
What do you like about our products and services?

The absolute best part is that there is no residue left for dirt to stick to. My carpets stay cleaner SO much longer! Another good part is that my carpet is staying in great condition! We have only used Zerorez to clean our carpet and it shows in how good it looks. Even the Zerorez representative was surprised to learn our carpet is 15 years old!

Report a concern   December 12, 2015 — Rated 10 out of 10 by N.S. Zerorez Los Angeles
What do you like about our products and services?

I liked how quickly they were able to schedule a cleaning for me and the professional person who arrived to do the service. His hame is José.

Report a concern   December 12, 2015 — Rated 10 out of 10 by Kevin Altobelli Zerorez Los Angeles
What do you like about our products and services?

Dennis is a very high quality carpet cleaner whom you can tell cares about his job. He was very thorough and detailed on the entire process. He went back through and spot checked his own work and touched up as necessary.

Report a concern   December 12, 2015 — Rated 10 out of 10 by Bruce Williamson Zerorez Los Angeles
What do you like about our products and services?

I like the concept of extracting dirt from a soiled carpet without leaving chemical residue behind. I like feeling of walking barefoot on the carpet after cleaning knowing that I'm not exposing my skin to harmful chemicals that can be absorbed into my body through my skin.

I am amazed at how well Zerorez works. I have an old carpet, 16 years +++? and I am not particularly careful with it and it comes out looking new. I have also used Zerorez in a house up for sale and saved having to re-carpet 2 rooms because Zerorez brought back the existing carpets to life.

I like also the short recovery (drying) time whereby one can walk on the carpet in only a few hours after cleaning.

Finally, I have to commend the service technicians who have cleaned my carpets. In my experience all 4 that I have come in contact with were friendly, thoughtful, helpful and well groomed. I like to believe that they are motivated in part by the eco-friendly service Zerorez provides.

Report a concern   December 12, 2015 — Rated 9 out of 10 by L.C. Zerorez Los Angeles
What do you like about our products and services?

My carpet looks great. Both times you have cleaned my carpets I have been very pleased. I would very much recommend your services. Thank you and Happy Holidays

Report a concern   December 12, 2015 — Rated 10 out of 10 by A.J. Zerorez Los Angeles
What do you like about our products and services?

I like the fact there is no soap used to attract more dirt.


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