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based on 34888 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The one spot that we needed cleaned due to cat urine, still smells right at the spot. If the door is shut to the room and when you open it you can still smell it, then you bend down at the spot and you can tell that is where the smell is coming from. The rest of the carpet is fine. The tech said he had used a spot cleaner for it but I guess it wasn't good enough.
I'm still not convinced that with a few minutes longer the tech couldn't have gotten more dirt out of our carpet...he seemed to kind of just brush off the question when asked.
Your Service Technician was very detailed oriented and considerate!
Pet Friendly and Safe product!
Super prompt and professional staff all around, plus excellent results every time.
Our carpets look like new.
excellent service and work very competent.I will continue using Zerorez twice a year.Thank you Name removed.
Great company!!!!
Robert did an excellent job. Tile & grout came out like new!! As always, I love Zerorez!! I'm a customer for life!
So far, I don't think anything needs improving..I hope to have the same opinion 6-12 month s from now.
The products works!!!! The representative was respectful and professional.
The service man who came to my house moved my sofa without me even asking him. I was very happy when he told me he could do that and it would not cost me any additional charge. Also your products are safe and harmless to adults and children
Response
I like the fact that you do not leave any soap residue behind.
Very thorough and job well done.
The gentleman was very helpful and professional. Great employee!
High end (powerful) equipment used
I like the fact no chemicals are used and I like that I always get the same technician.
I realize that 'traffic' areas do not come as clean as the rest of the carpet....but these areas on our carpet DO NOT look like they have even been cleaned. A neighbor came over the day after we had Zerorez out and she noticed these areas right away. We have had other carpet cleaning companies services before and the 'traffic' areas looked clean at least for several days. If you look at our carpet it doesn't even look like it has been cleaned.
To make things right...send someone out to try and clean these specific areas again. But not the same worker.
The service is excellent. Mike is very knowledgeable and pleasant. He also went out of his way to help us with a few issues regarding cat and dog stains.
Efficient and very conscientious carpet cleaning guys that take their time to listen and do the job right
our technician was the BEST!!!! He was super accommodating and understand of the project we had going on and the little one's sleep schedule. We will absolutely be using zerorez in the future!
works great and service tech awesome
Excellent product from great staff.
Good service
Professionalism and quality job done.
Let's start with You Are On Time!! The carpet looks wonderful and the young man who did my carpets was kind and thorough. No Hard Sell! Thank you.
Clean well, prompt arrival, polite technicians.
very clean, no chemicals, polite tech, quick work.
i have gone to zerorez twice, both with difficult cleaning jobs and they have com through, restoring my messes to premess perfection. Thank you
The upholstery cleaning didn't get the couch as clean as I hoped. But I was happy there was no smell residue and it dried quickly.
I would recommend zerorez for carpet more likely than upholstery.