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based on 34718 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service man was friendly and helpful and my carpets look amazing!
On time response - Excellent cleaning with minimum time needed to dry carpet
It really made my floor look better
The carpet looks, feels and smells so clean! For the first time, I feel like my carpet has been thoroughly cleaned and all of the dirt is actually out of it!
One of the best carpet cleaning I've had in a while
I am a return customer and have recommended people to you in the past, so I called you in to clean the carpets while my mother was in the hospital. My $50 coupon expired 11 days before I had my carpets cleaned. I had 2 others laying around my house somewhere and was told to check the expiration date. Couldn't find them. I was quoted $199 to clean 2 areas which includes a water treatment fee. Water treatment fee? You could have dumped the water down the drain in my driveway. The living room where I had moved all furniture out of, and my mother's room where cleaning was just around the bed and in front of the vanity sink. Simple simple. I added the stairs and was charged an additional $80. I gave the man a cash tip because that's what I do. Then I get a email coupon from you guys offering me 3 rooms for $199 (Presumably including the water treatment fee) and a 4th room for free. Makes me think I got robbed the first time.
Then the kicker while the man was here. "This carpet in the bedroom is coming clean better than the one in the living room. It's a shame that the last person who did your carpets didn't tell you that you needed the Scotchguard treatment. It's too late now" The carpet in the bedroom is some cheap stuff the previous owner put in to sell the house 20 years ago. I assume it was cheap , why would you spend money just to sell what at the time was the worst house in the neighborhood. The carpet in the living room was not cheap. I put that in.
So long story short, I feel like I've been taken by a slimy used car salesman and I don't want to do that to my friends. They both thought you guys were too expensive too. They have since used other cleaners and felt they got better results.
So, you tell me how you intend to make things right.
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Friendly, fast and thorough
You have always been prompt and efficient.
fast /clean /dried very fast - Jonathan was very personable and accommodating.
It leaves carpet clean.
Product is without chemicals. I don't have to put my dog with ome one else. No worry about allergies for family. And I really like all your service persons, especially Alex; he is especially thorough and has good information.
Professional and knowledgeable technicians.
No residue.
Very professional and efficient.
MAKE SURE THAT ALL MOVABLE FURNITURE IS MOVED AND CLEANED UNDERNEATH WHERE THE FURNITURE HAD BEEN PLACED.
Everything
There is no better way to clean than Zerorez! Only cleaning with alkaline water makes a huge difference. No residue left!
Robert was professional and informative
Your technicians were efficient, courteous, and did a wonderful job.
Everything except the long drying time. Will use again!
Someone is already scheduled to come back out. Was shocked that technician didn't move any light weight plants or furniture (except dining room chairs). We did our own vacuuming and had already moved a lot of furniture, etc. I'm just wondering what your carpet cleaning services include. Never had a company that didn't vacuum (that isn't my main complaint, however), move anything, or not put carpet protectors under some furniture. Perhaps because nothing was moved. If you want a carpet company that sails through your already nicely vacuumed home and doesn't move any furniture, just cleans around things, your company is ideal. Way overpriced for what was done. Very disappointed. Haven't done a Yelp review yet, as I am waiting for more information from you and to see what technician dies when he returns.
On time, he wore booties, careful with our furniture. He cleaned up where necessary and we
would recommend him highly!
ON TIME, CLEAN, SMELLED GOOD, TECH KNOWLEDGEABLE
Brett is very good
On time, easy to schedule,nice customer service, thorough job.
very good service!
Everything
The fact that I do not have to renegotiate with the technician when he shows up to the house and the total explanation of what he will be doing to clean up my carpet. His presentation was also important, he showed up clean and the van looked clean and everything was very transparent.
Service guy was great...Did a terrific job..We are very satisfied.
Super clean and no residue!!!
Friendly, professional and hard working employees.