Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34718 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 14, 2017 — Rated 10 out of 10 by U.H. Zerorez Los Angeles
What do you like about our products and services?

The products cleaned and got the stains out of the carpeted areas and Robert was most helpful and friendly throughout the time he worked on the carpets.

I can certainly recommend XeroreX to all my friends, who are looking for a different company than they presently use.

First name removed H.

Report a concern   April 14, 2017 — Rated 10 out of 10 by V.G. Zerorez Los Angeles
What do you like about our products and services?

Carpets are restored like new!!
We were very pleased with Dennis
Work!!!๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘

Report a concern   April 14, 2017 — Rated 10 out of 10 by T.P. Zerorez Los Angeles
What do you like about our products and services?

I love Marcelle...he is fabulous

Report a concern   April 13, 2017 — Rated 10 out of 10 by T.C.J. Zerorez Los Angeles
What do you like about our products and services?

Daniel was professional, helpful and quick

Report a concern   April 13, 2017 — Rated 10 out of 10 by Deborah Howell Zerorez Los Angeles
What do you like about our products and services?

No harsh chemicals. Very important! Jonathan was awesome. Prompt, courteous, thorough, Took the time to walk the house with me before starting. Very professional, and got almost all of our water stains out of our carpeting downstairs. He tried his hardest and did a great job!

Report a concern   April 13, 2017 — Rated 10 out of 10 by J.G. Zerorez Los Angeles
What do you like about our products and services?

The carpets look fresh and clean and the spots do not resurface.

Report a concern   April 13, 2017 — Rated 10 out of 10 by Ron Bland Zerorez Los Angeles
What do you like about our products and services?

On time , great customer service from tech, carpet looks good

Report a concern   April 13, 2017 — Rated 6 out of 10 by M.L. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Some of the areas look like you got the dirt but it just sort of migrated. Like a halo around where there was high traffic.
Carpet doesn't feel entirely different than when I've had other carpet cleaning done.
Except in the area that I asked him to concentrate on.
That area looks great and feels not sticky or stiff.
It just doesn't feel like all the "whatever" got sucked up.

Stopped short at doorway. Dark line where stopped.

It's all right. Old carpet. Pulling up in a few months but after all the hype I was expecting more. Especially for the cost.

Report a concern   April 13, 2017 — Rated 10 out of 10 by C.T. Zerorez Los Angeles
What do you like about our products and services?

Easy appointment process, prompt notification, stains were removed from carpet after I thought they would be there forever, the slate flooring looked better than new and the granite counter tops shine!

Report a concern   April 13, 2017 — Rated 10 out of 10 by R.E. Zerorez Los Angeles
What do you like about our products and services?

EFFECTIVE AND REASONABLY PRICED! SERVICE TECHS ARE HIGHLY KNOWLEDGABLE!

Report a concern   April 13, 2017 — Rated 10 out of 10 by Betty Jackson Zerorez Los Angeles
What do you like about our products and services?

I listen too bill Handel and he talks about your company all the time. I am very pleased with your company, and would recommend you all too family and friends.

Report a concern   April 13, 2017 — Rated 10 out of 10 by A.S. Zerorez Los Angeles
What do you like about our products and services?

Cleans very well without chemicals.

Report a concern   April 13, 2017 — Rated 10 out of 10 by G.G. Zerorez Los Angeles
What do you like about our products and services?

Carpet feels clean for the first time- it's always felt like there was a residue under our feet on the carpet- I guess your names says it all!!

Report a concern   April 13, 2017 — Rated 10 out of 10 by A.L. Zerorez Los Angeles
What do you like about our products and services?

The technicians were very knowledgeable and professional - a pleasure to work with.

Report a concern   April 13, 2017 — Rated 6 out of 10 by J.G. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

It is only 8 days since my carpets were cleaned and many of the spots that were there are worse than they were before. Not sure why, they could be old animal urine stains from a previous tenant but not happy with the results

Report a concern   April 12, 2017 — Rated 9 out of 10 by R.P. Zerorez Los Angeles
What do you like about our products and services?

Every technician does a quality job. We have had many over the years and they all do a very professional job.

Report a concern   April 12, 2017 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

I like the soap-free process and the technicians
Are always friendly and informed.

Report a concern   April 12, 2017 — Rated 10 out of 10 by B.J. Zerorez Los Angeles
What do you like about our products and services?

I like the fact that only water is used . I now know from experience that soap just attracts more dirt. Every person that has come to clean our carpets has been polite, considerate, and most helpful. I will continue to use Zerorez.

Report a concern   April 12, 2017 — Rated 10 out of 10 by A.B. Zerorez Los Angeles
What do you like about our products and services?

Clean. Carpet not left too wet

Report a concern   April 12, 2017 — Rated 10 out of 10 by J.H. Zerorez Los Angeles
What do you like about our products and services?

The services are very good with polite and efficient help.
J. Last name removed

Report a concern   April 12, 2017 — Rated 10 out of 10 by N.C. Zerorez Los Angeles
What do you like about our products and services?

Professional, knowledgeable and friendly.

Report a concern   April 11, 2017 — Rated 10 out of 10 by P.B. Zerorez Los Angeles
What do you like about our products and services?

No soap used on the carpet is great. It was quick and the technician was friendly and helpful.

Report a concern   April 11, 2017 — Rated 10 out of 10 by Dawn Stenros Zerorez Los Angeles
What do you like about our products and services?

Safe product for ourselves and our pets. Plus cleaner carpets...

Report a concern   April 11, 2017 — Rated 10 out of 10 by L.V. Zerorez Los Angeles
What do you like about our products and services?

Tech did a fabulous job - our best Zero Rez cleaning so far!

Report a concern   April 11, 2017 — Rated 10 out of 10 by K.H. Zerorez Los Angeles
What do you like about our products and services?

We enjoyed the timelines, quality, professionalism and the results all without chemicals.

Report a concern   April 11, 2017 — Rated 8 out of 10 by F.S. Zerorez Los Angeles
What could we do to improve?

nothing - I just know that many people

Report a concern   April 11, 2017 — Rated 5 out of 10 by K.G. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I scheduled my appointment weeks in advance to get the time that I needed. I made sure I had my morning free of business appointments since my appointment window was 11a-1p. At only an hour from my window, the scheduler calls me to tell me he will not arrive till the window of 2-4pm because the technician scheduled was running over from the prior job. Unacceptable. I too am a business person with a schedule to maintain. In addition, I spent hours clearing my floors and finding parking across the street from the beach--both difficult tasks. I had to ask if they could send another technician, but they told me they had no one. I cancelled and was intending never to use Zerorez again; however, the technician called and apologies and said he would be to my home by 2pm. Because of him, I agreed to the appointment; however, I asked him if he would contact the office to let them know and he stated he would. In the meantime, the scheduling person called to tell him I cancelled and he did not think to tell her the time he talked to me. So I sat at home waiting, after postponing my doctor appointment twice all for no one to show up at 2pm, no one at 3pm. I called the scheduler and she acted like I was crazy initially....because she was never informed that I thought I had rescheduled with the technician and was still waiting for him. I had to put most of the items back in place and re-do again the next day. The technician showed up on time the next day. I was very impressed with the tile cleaning, as the grout looks new. However, the wood floor cleaning was subpar and very disappointing. I had to show him hazy spots that were not there prior to his cleaning. He did re-do everyplace that I saw, however, there are several that I missed and now I will have to get down and scrub. I did not intend to pay hundreds of dollars to redo my wood. I truly expected more. My apartment is one of several units and I would have intended to use your company for my commercial building and my vacation rental but this put a sour taste in my mouth.

Report a concern   April 11, 2017 — Rated 10 out of 10 by D.B. Zerorez Los Angeles
What do you like about our products and services?

Your product leaves our carpets absolutely fresh and clean!! Because we call you twice a year, our carpets have remained in excellent condition and still look new, after 10 years. The guy who comes out to our home, Daniel, does a great job!

Report a concern   April 11, 2017 — Rated 9 out of 10 by J.J. Zerorez Los Angeles
What do you like about our products and services?

The system you used to clean our carpets was more effective than other companies, and Brett Spence, our technician, was courteous and quite professional. One thing we didn't ask Brett was do you provide any spot remover for difficult stains? Let us know. Thanks.

Report a concern   April 11, 2017 — Rated 10 out of 10 by Lori Rodgers Zerorez Los Angeles
What do you like about our products and services?

1.) on time, 2.) excellent Job, 3.) friendly and profressional staff.! I gladly recommend Zerorez to everyone that I know that needs flooring cleaned.


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