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based on 34889 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
After being upset and disappointed by another company claiming to be Zero Rez and not showing up, we were able to have an appointment the next day. Our rep was very knowledgeable about the services and the process which made my husband very happy. We had our tile floors and carpet cleaned, and they both had super results, came out very clean.
He did a very nice job. But very expensive. Nice gentleman.
Tech was very nice
They are affordable, on-time, effective, easy to book and technicians are friendly, trustworthy and professional.
The lack of soap residue sold me. The technician was very professional and friendly.
Thorough prompt service
Not interested
I like that the carpet stays cleaner longer AND that someone actually reads the comments from the clients and follows up with the client's concerns. This is OUTSTANDING service from a business and I applaud Zerorez for doing it.
Efficiency
Professional service, and keeping in touch about my appointment.
This is the second time we've used Zerorez because we liked the way they cleaned the carpets last time and the great service. We won't be using any other carpet cleaning service. Matt not only did a great job of cleaning our carpet but gave us some tips on what to do between visits for spills, etc.
This was the third time I used Zerorez. Had the carpets and tile done the first time. Fantastic! I was disappointed the second time because the carpet was wet. Decided to try again yesterday. I told the technician in advance not to leave it wet. He did a great job. Totally satisfied.
Carpet looks wonderful, professional service technician.
Great, friendly service. Able to help out in a pinch.
The carpet didn't seem as clean as it has in the past after being cleaned. I had five rooms cleaned and protected and it took one hour. It takes me nearly that long to simply do a good job of vacuuming. For the price I paid, over $300.00, it seems more time should have been spent. I believe every business should make a profit, but paying over $300 for one hour of sub par work seems excessive.
Carpet was left sopping wet. It took until the next day to dry out. I received a call from Eric who said he would look in ti issue, but zi have not heard back.
Robert was very knowledgeable.
I like the no soap or chemicals
End result looks great.
My wife likes the cleaning process.
Good and professional.
Professional service
Great customer service and product!
Robert Keith did a GREAT job! We're completely satisfied!
Punctual. Effective. Cleaned!
Love Zerorez, always do a great job!
Your call center needs some serious work. When I booked the appointment, the gentleman on the phone didn't ask enough questions and didn't book enough time or enough technicians to finish the job. This was VERY inconvenient as I took a day off work to have the job done. Then, when I booked the second appointment to finish the job, they arrived an hour late (my window was 3-5 pm and they arrived at 6 pm). Again, this was extremely frustrating. The job was done well. I was very pleased with Dennis. But everything else was very frustrating.
My experience with technician,was excellent. He did a fabulous job.
However it is so difficult to get through on the phone or to get a return call.
Daniel was great! He was really helpful, very professional, and did a thorough cleaning of my tile and carpet. I was very impressed!
Job well done. Call me in 1 yr.
Matt did an excellent job.
Can't think of anything. Perhaps more cost friendly