Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34718 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 4, 2017 — Rated 5 out of 10 by S.C. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The odor is still there and the areas don't look very different than prior to the cleaning

Report a concern   June 4, 2017 — Rated 10 out of 10 by J.T. Zerorez Los Angeles
What do you like about our products and services?

Courteous & consummate professional service always.

Report a concern   June 3, 2017 — Rated 10 out of 10 by A.G. Zerorez Los Angeles
What do you like about our products and services?

Always on time and service is great.

Report a concern   June 3, 2017 — Rated 10 out of 10 by Hilda Sramek Zerorez Los Angeles
What do you like about our products and services?

Cleeeeeannnn!!! Super service, on time, fast, wow, amazing staff, by phone & in person. Can't think of one thing to improve. Thank you!

Report a concern   June 3, 2017 — Rated 9 out of 10 by C.H. Zerorez Los Angeles
What do you like about our products and services?

the service was great, the worker arrived on time and did a god job on the carpet

Report a concern   June 3, 2017 — Rated 10 out of 10 by Irene Brodie Zerorez Los Angeles
What do you like about our products and services?

Service tech was friendly and competent. Tile floors look great. Two large area rugs were taken out for deep cleaning. Hope the rug results are as good as tile floors.

Report a concern   June 2, 2017 — Rated 10 out of 10 by S.C. Zerorez Los Angeles
What do you like about our products and services?

Amazing job getting out stains from a VERY stained carpet in my son's room. Dried relatively quickly with little odor from cleaning solutions. Will definitely use again. Thank you!

Report a concern   June 2, 2017 — Rated 10 out of 10 by D.M. Zerorez Los Angeles
What do you like about our products and services?

Very professional, friendly and high quality service.

Report a concern   June 2, 2017 — Rated 8 out of 10 by W.N. Zerorez Los Angeles
What could we do to improve?

The last service was the first time i was disappointed. The technician sprayed the tile cleaning solution on my cabinets and had to spend a long time wiping it off, and now cabinets are a little less shiny in those areas. I will try to polish them. There was also dirt left around the edges is some areas and corner where round brush didn't contact. Perhaps he was new or needs a little more training. I forget his name but make a note in my account that I prefer someone else.

Also, I am usually offered a sealer. He didn't offer it and I didn't ask because I didn't want my cabinets sprayed again. I would have gotten the sealer as usual if all had been as usual.

Report a concern   June 2, 2017 — Rated 10 out of 10 by P.B. Zerorez Los Angeles
What do you like about our products and services?

The technician was prompt, friendly, efficient, thorough and careful. He asked for our ok before telling us he was finished. We couldn't believe how he made our carpets look -- they were so in need of cleaning. Eduardo was very professional. Thank you.

Report a concern   June 2, 2017 — Rated 9 out of 10 by S.B. Zerorez Los Angeles
What do you like about our products and services?

The service person was amazing going beyond

Report a concern   June 2, 2017 — Rated 10 out of 10 by P.G. Zerorez Los Angeles
What do you like about our products and services?

My technician was excellent

Report a concern   June 2, 2017 — Rated 10 out of 10 by A.D. Zerorez Los Angeles
What do you like about our products and services?

It has always done a great job

Report a concern   June 2, 2017 — Rated 8 out of 10 by C.Y. Zerorez Los Angeles
What could we do to improve?

My service person was personable, professional, and quick. He did a thorough cleaning of my carpets. Before starting, he indicated that the smell from my pet's urine may return after cleaning, which it did. However, the urine smell is still there after 2 weeks, so I am disappointed. When I called to make the appointment, the customer service representative I spoke with indicated that the stain may not be completely removed but the smell would be. It continues to smell. I give my service professional a 10 but the products or cleaning method used a 5 or below.

Report a concern   June 2, 2017 — Rated 10 out of 10 by D.L. Zerorez Los Angeles
What do you like about our products and services?

They are clean and quick cleaning either the carpets or tiles....and their employees are very friendly

Report a concern   June 2, 2017 — Rated 10 out of 10 by Michael D'Antonio Zerorez Los Angeles
What do you like about our products and services?

NO SMELL OF CLEANING MATERIALS.

TECH EXPLAINED PROCESS AND MATERIALS USED.

Report a concern   June 2, 2017 — Rated 10 out of 10 by M.P. Zerorez Los Angeles
What do you like about our products and services?

Products really work. The employees are so nice and give excellent service.

Report a concern   June 1, 2017 — Rated 10 out of 10 by J.F. Zerorez Los Angeles
What do you like about our products and services?

Great customer service and explanation of the process convinced us we will call them again. Very satisfied with the results!

Report a concern   June 1, 2017 — Rated 10 out of 10 by C.G. Zerorez Los Angeles
What do you like about our products and services?

Good service

Report a concern   June 1, 2017 — Rated 10 out of 10 by Carlene Reuscher Zerorez Los Angeles
What do you like about our products and services?

I especially like the non-toxic products and professional service.

Report a concern   June 1, 2017 — Rated 10 out of 10 by A.H. Zerorez Los Angeles
What do you like about our products and services?

Everything. They get the carpets clean and service is always pleasant and respectful.

Report a concern   June 1, 2017 — Rated 10 out of 10 by L.D. Zerorez Los Angeles
What do you like about our products and services?

Our carpet stays clean for longer than with other cleaners

Report a concern   June 1, 2017 — Rated 9 out of 10 by J.T. Zerorez Los Angeles
What do you like about our products and services?

Professional

Report a concern   June 1, 2017 — Rated 10 out of 10 by V.M. Zerorez Los Angeles
What do you like about our products and services?

Very professional. Technician was on time, courteous and did a great job of cleaning my carpets. He was also very knowledgeable on the benefits of using the Zerorez method (product).

Report a concern   June 1, 2017 — Rated 10 out of 10 by Jamie Thoi Zerorez Los Angeles
What do you like about our products and services?

Very accommodating pay attention to details and making sure all looks fresh and clean

Report a concern   June 1, 2017 — Rated 10 out of 10 by Candice Collins Zerorez Los Angeles
What do you like about our products and services?

Great customer service! Very professional and courteous. We were very pleased.

Report a concern   June 1, 2017 — Rated 10 out of 10 by E.A. Zerorez Los Angeles
What do you like about our products and services?

The Tech was on time, very courteous and did a great job.

Report a concern   June 1, 2017 — Rated 10 out of 10 by Barbara Beauchamp Zerorez Los Angeles
What do you like about our products and services?

Very nice tech's and no harsh chemicals used. i always recommend zero rez. i will use no other.
Thanks, zero rez!

Report a concern   June 1, 2017 — Rated 10 out of 10 by Sandra Mooney Zerorez Los Angeles
What do you like about our products and services?

The technicians are wonderful to work with and do a thorough job of cleaning the carpets. I like the company's communication policy - a call before scheduled cleaning date to confirm and then a call on cleaning day letting us know when technician will arrive.

Report a concern   June 1, 2017 — Rated 10 out of 10 by P.A. Zerorez Los Angeles
What do you like about our products and services?

Service from Brett was great. I was very happy with the results.


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