Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34718 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 5, 2017 — Rated 10 out of 10 by B.B. Zerorez Los Angeles
What do you like about our products and services?

I like the professionalism of the gentleman who did the work and his friendly personality. The results were great. Carpet looks like new. A+
Kitchen floor was really bad but it came out way better than i would have thought.

Report a concern   October 5, 2017 — Rated 10 out of 10 by P.P. Zerorez Los Angeles
What do you like about our products and services?

We want to thank Zerorez and Robert Downs for the fantastic job he did. We were getting ready to recarpet our stairs and living room because we could not get the stairs to look clean. They now look like they did when they were new.
We would definitely recommend Zerorez and Robert.
Thank you again,
Bob and Name removed

Report a concern   October 5, 2017 — Rated 7 out of 10 by P.C. Zerorez Los Angeles
What could we do to improve?

The carpet was too wet. We were told it would dry in 6-8 hours, it took more than 14. The carpet was clean, just too wet. Very disappointed.

Report a concern   October 5, 2017 — Rated 10 out of 10 by R.O. Zerorez Los Angeles
What do you like about our products and services?

I like the professionalism and the quality of work of our technician Brian. The carpets and upholstery look amazing.

Report a concern   October 5, 2017 — Rated 10 out of 10 by C.T.G. Zerorez Los Angeles
What do you like about our products and services?

On time, professional, great job every time!

Report a concern   October 5, 2017 — Rated 9 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

Carpets look fantastic!

Report a concern   October 5, 2017 — Rated 10 out of 10 by P.M. Zerorez Los Angeles
What do you like about our products and services?

Have used zerorez for about 8 years. On time, good cleanup and fair pricing. Carpets look great

Report a concern   October 5, 2017 — Rated 10 out of 10 by J.F. Zerorez Los Angeles
What do you like about our products and services?

The representative was on time, polite, professional, he used corner guards, the carpet turned out very clean and smells great too! I also like the idea of removing the dirt and past chemicals left behind by other processes

Report a concern   October 5, 2017 — Rated 10 out of 10 by E.E. Zerorez Los Angeles
What do you like about our products and services?

The technicians are always prompt and courteous. They have always been professional and offer suggestions but have not pushed us to purchase additional services. They always do a great job.

Report a concern   October 4, 2017 — Rated 10 out of 10 by S.P.S. Zerorez Los Angeles
What do you like about our products and services?

With the right technician, you get the carpets clean.

Report a concern   October 4, 2017 — Rated 10 out of 10 by M.M. Zerorez Los Angeles
What do you like about our products and services?

Excellent carpet cleaning. Highly recommend.

Report a concern   October 4, 2017 — Rated 8 out of 10 by D.A. Zerorez Los Angeles
What could we do to improve?

Send survey after we've had time to see how the results are (ie if stains return).

Report a concern   October 4, 2017 — Rated 10 out of 10 by D.V. Zerorez Los Angeles
What do you like about our products and services?

Our tech was so great!!

Report a concern   October 4, 2017 — Rated 10 out of 10 by R.B. Zerorez Los Angeles
What do you like about our products and services?

When you leave my house is clean, clean, clean. Your Technicians are excellent!
Becky Last name removed

Report a concern   October 4, 2017 — Rated 10 out of 10 by M.L.D. Zerorez Los Angeles
What do you like about our products and services?

Mike does a terrific job and wouldn't have any one else .

Report a concern   October 4, 2017 — Rated 10 out of 10 by B.O.C. Zerorez Los Angeles
What do you like about our products and services?

Matt arrives on time and does excellent work. Everything is amazing when he's done: clean, spotless, and smells great. Pricey, yes. But the carpets stay clean for a year. With other companies, the spots return within weeks. Not with you guys! ❤️❤️❤️

Report a concern   October 3, 2017 — Rated 10 out of 10 by S.M. Zerorez Los Angeles
What do you like about our products and services?

The man who cleaned my carpet. I think his name was Robert. He did a great job and was very nice. I would recommend your Co. to anyone who needs their carpet cleaned.

Report a concern   October 3, 2017 — Rated 10 out of 10 by L.B. Zerorez Los Angeles
What do you like about our products and services?

I have been happy with all the service I have received from them. They are very punctual and do a good job.

Report a concern   October 3, 2017 — Rated 10 out of 10 by C.H. Zerorez Los Angeles
What do you like about our products and services?

The service is excellent, and the rugs and the stairs always looks amazing. I have white carpet!

Report a concern   October 3, 2017 — Rated 10 out of 10 by C.P. Zerorez Los Angeles
What do you like about our products and services?

I’ve been using Zero Rez for years and they have always done a great job!

Report a concern   October 3, 2017 — Rated 10 out of 10 by R.I. Zerorez Los Angeles
What do you like about our products and services?

Robert has been here twice now. He is very competent and very professional. He deserves a raise!

Report a concern   October 3, 2017 — Rated 10 out of 10 by C.D. Zerorez Los Angeles
What do you like about our products and services?

Carpets are cleaned better then other services Inhave had

Report a concern   October 3, 2017 — Rated 10 out of 10 by A.A. Zerorez Los Angeles
What do you like about our products and services?

The tech was great! did an excellent job!

Report a concern   October 3, 2017 — Rated 10 out of 10 by D.H. Zerorez Los Angeles
What do you like about our products and services?

we loved Saul. He was on time, polite, and did a great job. I would love to have him next time. Very professional!

Report a concern   October 3, 2017 — Rated 10 out of 10 by T.M. Zerorez Los Angeles
What do you like about our products and services?

We like the entire process of working with Zerorez. From your online system for appointments to the follow-up call before the appointment, to the work itself, all of it has gone smoothly for us multiple times. Best part was your technician Robert. What a great employee you have! He was thoughtful, engaged, helpful, and informative. All with a fantastic attitude! We will continue to use Zerorez in the future.

Report a concern   October 3, 2017 — Rated 10 out of 10 by M.R. Zerorez Los Angeles
What do you like about our products and services?

Wet fine high quality service!

Report a concern   October 3, 2017 — Rated 10 out of 10 by T.G. Zerorez Los Angeles
What do you like about our products and services?

Livingston is great !
On time or calls when 30 min out
Confirmation ahead of time as a reminder
Stains gone, carpet soft and feels clean

Very happy with the service over all

Report a concern   October 3, 2017 — Rated 10 out of 10 by P.S. Zerorez Los Angeles
What do you like about our products and services?

Kevin was pleasant, professional and competent. He was on time and did an excellent job.

Report a concern   October 3, 2017 — Rated 0 out of 10 by G.G. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Robert was pleasant, arrived on time, apologized for not having all the right tools and materials, and scheduled another appointment to complete work on the marble (fill holes, polish and seal if recommended) and seal the cleaned tile. Afterwards we cleaned the tile of remaining dirt with a washcloth. The next day we vacuumed the rugs but they remained uneven in dark and light areas. The furniture dried with triangular light and dark stripes that remain, and some of the chair and ottoman soiled areas showed little improvement. The granite that looked the best, feels and looks good.
We chose to remove many items in various rooms in preparation for the job. The effort and overall cost, along with risk of further disappointment is just not worth it.

Report a concern   October 2, 2017 — Rated 10 out of 10 by I.J. Zerorez Los Angeles
What do you like about our products and services?

You took a carpet that needed to be tossed and made it new again. My sofa bed was so much lighter and brighter. The guys that come to do the cleaning are always very nice and professional. I have recommended someone today and given them your card.


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