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based on 34718 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You did a great job. On time or early was great.
Online appointment scheduling, confirmation call from office and a call from the technician narrowing the waiting window. Service technicians have always been pleasant and courteous.
Robert is an excellent sales representative for Zerorez! Great company and great service!
Excellent cleaning service.
No chemicals, no residue, nice employees
Easy to schedule and service is absolutely the best.
I have to say my only regret is not having you out sooner or more often. I was thrilled with the service and professionalism as well as the end result - I have had the carpet done before but this time tried the hard surface as well and WOW!! amazing!!!! thank you! I also want to thank Alex my technician for the great service and his super helpful attitude!
Great Job!!! Many Thanks,
CB
Every technician does a great job of making sure my carpet looks and feels great and every technician that's come to my home has been very polite, thorough in their explanation of what they are going to do, and arrives on time. I feel the service is a bit pricey, so some better specials would be greatly appreciated.
Everything
Great carpet cleaning!
Very professional, excellent work. I will be using them again in the future.
excellent job
Our carpets looked great! Alex was awesome, he did a great job!
Service person called and arrived when he said he would, Quality of work looks great.
Good customer service and good execution.
Everything.
Carpet cleaning results are spotty. You can clearly see areas that were missed.
Technician was friendly and cooperative- But his attention for detail wasn't there. Almost felt like he just wanted to get the job done. When I explained I saw some areas still dirty and or missed he agreed to go back to one spot but explained the portable unit he was using wasn't nearly as strong as the unit in the van.
It was explained to me he would need to go back again 2 or 3 times with the portable unit to get the results of the unit in the van.
I believe that is what should have been done. I would like the full results. I was charged additional fees due to being on the 3rd floor but then get an explanation that the mobile unit does not clean as well. If your company knows this and it takes two or three go overs to reach the results as the "more powerful" one in the van. - Then that is what should be done.
Your company representative/technition gave me the impression that is was not my carpets (2 year old) that were the problem. It was the lack of power of your mobile carpet cleaner he was using.
Completely thorough. Efficient and courteous, on time and worked until completed.
i like the idea that there were no chemicals used.
The product cleaned extremely well and the staff was outstanding. Explained everything and were friendly. They were also on time and finished on time too.
It's easy to schedule the services I want. Your workers show up as schedules. They are friendly and helpful and they get the job done. They are flexible when my plans change and I need to do more or less than thought.
Your guys love what they do and as a result they work their hearts out with a smile. This is the hallmark of a great company. The guy who did my home on Friday, Eric from the Skypark office in Irvine gave me pointers, some spot treater and the time of the World Series that eve. Super nice. My place looks wonderful. Keep up what you are doing and either I will see you in 6-10 months or sooner when I spill something again 😎.
Prompt, friendly, thorough.
I highly recommend using the Reaeda office. Cleaned my 9x12 area rug for &163. The last time I had it cleaned the Orange County office said they couldn’t clean it in my house and I had to pay more than $100more for them to clean it.
My carpets are clean. Your technician was here when promised and friendly and knew his job.
Prompt, polite, efficient--with stellar results.
Friendly people, efficient service
The carpets look good after cleaning despite the fact that they are old. Cleaning person came when he was supposed to, was polite, personable and a hard worker. The price was good too Thank you.
The carpet looks pretty good. Cost was more than I expected.
Is there a product that can be sprayed on the carpet to retard soiling from use?
Professional, efficient and excellent results