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based on 34718 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My rugs do not at all look clean. I see No improvement whatsoever. I was told by the gentleman who came to our house and "cleaned" the rugs that on Tuesday's you offer free pick up if I wanted to have them sent to your facility to be cleaned, but now I am being told that you charge $35 to pick up and $35 to deliver and you're also going to charge me AGAIN to clean the same rugs. I'm very disappointed in your cleaning service as well as your customer service. If you stand by your product, then you should make this right without charging me and inconveniencing me.
I called ahead and told the person about my rug cleaning needs. They stated they could come pick them up and bring them back cleaned. When the technician got to my home they said it would be better to have one of the rugs cleaned and the other cleaned in my home when they came back to drop off the cleaned rug. I explained I was hosting a party on the 7th, and needed the whole job done by then. The technician told me they would be back on 11/27 between 12-2pm to deliver my rug and clean my others. I made all my plans around this event, and when I called in on the 27th, the person answering the phones stated my order for the in home service was not even scheduled, and that the delivery was not happening until the 28th. I will not be home the 28th, and cant receive the rug. no deliveries are made outside of Tues., so now I have to go pick up my rug and bring it back to my home on my own. Also, I now do not have time to get my other rugs cleaned, and will have to find someone else to do them. I don't think I should have to pay full price on this cleaning, and should receive a discount for the inconvenience.
Very professional and prompt. Our carpet looks brand new.
Thank you!
Techs are always courteous and do a great job!
Fast, courteous and above all the carpet looks amazing!
The service was great!
The technician was very polite and friendly
The results were excellent!
Thank you for your service.
The technician was great and very detail oriented
Every experience with Zero Res is always fantastic. Glad to see technician Brian back in the game - he's great! All of the techs are great - thanks!
Rep did a very through job, even offered to help move large furniture. Very friendly and professional.
great results and great technicians
I like that your staff is always professional, thorough, and does excellent work!
This was the first time I used your company and was well pleased with the
outcome. Will most likely use Zerorez again.
My mom has white carpet which is always brought back to life snd made fresh after Zerorez does their thing.
On time, very professional, and the carpet looks like new again!
Guarantee, not toxic
Results
The technician was awesome and my carpets look great.
I like that there aren’t any chemicals. My carpets are clean.
I will have to wait and see if spots return. It did not appear any cleaner than past companies and it more expensive.
It's not a bunch of chemicals or over saturated the carpet with water. Your technicians are awesome and always put in extra effort. I won't use any other company.
Technician showed up on time. Did a good job.
I have used Zerorez several times and am very satisfied with their professional service. Jeff has cleaned our carpets the last couple of times and he is very thorough and friendly. The cleaning prices are quoted upfront before arrival and there is no high pressure to upsell other services!
Eduardo is a nice guy and worked very hard.and the carpets look good.
No residue on fibers. Friendly, competent, thoughtful, careful technician.
Clean, consistent, and great service.
The first time Zerorez cleaned our carpet we got the refillable 12 bottle of powder and we were told we would be able to get it refilled for no charge, which was true until last week. We have listed the house for sale and we wanted to treat the "game trail" pathway of travel from one room to another for appearance sake when brokers bring clients through, before having Z out for the final cleaning after we move out and no furniture etc. is in the house. I called last week and talked to a woman who said they could mail one out, then she found that a Zerorez tech would be in the area on Thursday and would stop by. Excellent. After the tech stopped by and filled the bottle, he said I would be receiving an invoice for ten dollars for the refill. What? Yes. The woman said nothing to me about that and what happened to the refill policy? If I wanted to charge for refills I would tell and do that for new customers, not existing customers who were told the bottle could be refilled if a tech were in the area.
Name removed
Carpets were so clean! Technician was quick and thorough. It was great to have the carpet protectant and deodorizer available.
The service man was extremely nice and seemed to really know/understand the product and the best way to clean my carpets. I appreciated him being clean and on time. He seemed to be truly concerned that he complete a satisfactory job for our home.
Your technicians are always pleasant & efficient.
Friendly and professional. Left booties to wear until carpet dries. Carpet dried within 12 hr period. White carpet was clean and bright.