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based on 34888 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love your natural products and great service! Yes!
The carpets come out better than anyone we've ever used!
Robert was great! Thank you
We were so impressed with Robert's work that we called him back to clean the rest of our travertine.
The technician was really accommodating of the parking situation and did an excellent job!
I used Zerorez to clean the carpets in my parents' home. My parents are now sensitive to strong fragrances. We were very pleased with light scent of carpet when the technician finished. Thank you.
Great job cleaning, courteous professional service man, Matt, did a wonderful job. We have used Zerorez several times before and I've always been very pleased with the results.
We are very happy with the service and our carpets look great. If there was a way to return the rugs to the classroom so that everything is ready to go when teacher return, that would be even better!
Thank you!
Professional work and excellent quality.
Absolutely 1st Class service! Thank You
Professionalism and a job well done
The service technician was excellent! He was very professional, knowledgeable, and friendly. Customer service was EXCELLENT!
THANK YOU Zerorez for refreshing our home. Very happy and satisfied with the service, from scheduling all the way to the actual cleaning. Your team is top notch, very friendly, sincere, and professional! Cleaning system is simple, fast and effective. Robert did a Splendid job, courteous, efficient, and even offered helpful advise and tips on overall cleaning and protecting rugs and carpets. He even cleaned a rug i forgot to include, without saying anything because his goal is to clean what he can, and not adding any cost. Very happy, will recommend to my friends and ill be a repeat customer for sure :). Thank you Zerorez!
Your associates liked working for the company and did a professional job.
Our technician was wonderful. Very thorough and efficient!
We usually have the same person twice a year and he knows exactly what to do. I can just let him in and he does a great job.
I feel the carpets are really clean and don"t take a long time to dry. The service people that are sent out are very nice and considerate.
The technicians are efficient and do a great job. My carpets always look beautiful.
Carpet is soft not scratchey after cleaning
Great service...bryan went above and beyond to make sure i was happy
I was excited to try Zerorez because I have heard good things and because of what I read especially about the high traffic areas as this is a problem for us. The tech didn't really seem confident and needed me to show him the stairs...? I had left in the note the carpet was pretty dirty. It had been about a year since we had it cleaned. He said it would take about an hour and a half for two small areas and the stairs. Ok. I had moved most of the furniture out except the couch and a small ottoman. Our normal guy will move the couch and vacuums before he starts. The tech never vacuumed which I wish I had known but ok. He was done in less than an hour. When I came downstairs and asked if he moved the couch, he said no since he was by himself, ok but when I asked about the ottoman he said he moved it "only slightly". I'm pretty sure he maybe just bumped it. My 2 year old can move it by herself so that was disappointing but he was already packed up. Had I known he wouldn't move ANYTHING I would have moved it. The carpet looked cleaner but not wow! Like usually. The tech then informed me if I "clean my carpets more regularly it might get better". So thanks for that. I'm just glad it was on a deal. Also, the carpets stayed wet FOREVER. More than the 8 hrs he told me. We still had wet bums the next morning which was like 20 hrs later... I thought I read on the site that they dry faster with the no soap. Anyway. It's been 2 weeks and all the spots are still visible. Not sure what you can do but there's my feedback.
Keith R Sid an amazing, detailed job cleaning my carpets. He made sure every spot was cleaned perfectly.
Our service person, Robert. He's the best. Always professional, careful, helpful, and positive.
Technician was professional and did a great job!
Easy to order and staff wonderful!! Rashad was professional and did a great job !
Everything. From the appointment over the phone till the time they leave, they are friendly and professional.
Cheaper price
Great service, nice technicians, and no chemicals
Juan did a wonderful job on our carpets. They had. not been done in over 3 years and inn the heavy traffic areas they were quite dirty. Juan worked especially hard on the high traffic areas and the entire house looks wonderful. We asked him to return because some of our furniture needed additional attention. He came back and made everything perfect.
We have been customers for many years and have recommended your company to our friends and will continue to do so.
Great service. Very courteous and helpful technician. Will call again.